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Help Desk Software - Features, Reviews and Pricing

HubSpot CRM

Worlds Best CRM Software

Yearly,Monthly
15 Days

Hubspot is a well-known name in the CRM market which provides features which are needed in sales and marketing. It is used to track lead and customer which reduce the time and efforts of sales team. View Profile

ServiceNow ITSM

Stabilize your IT service delivery and slash your operational costs with ServiceNow ITSM

Yearly
Not Available

According to Gartner’s Magic Quadrant for IT Service Management Tools, ServiceNow has been the leader in the ITSM market for five consecutive years. View Profile

Zoho Desk

Customer Service Software For Small Business | HelpDesk Softwares

Yearly,Monthly,Onetime(Perpetual License)
14 Days

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. View Profile

ManageEngine ServiceDesk Plus

Help Desk Software For Small Business | Service Center Software

Yearly,Monthly,Onetime(Perpetual License)
Not Available

ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, project management, purchasing, contract management, and knowledge base in one low-cost package. View Profile

AzureDesk

AzureDesk - Help Desk software for all businesses

Yearly,Monthly,Onetime(Perpetual License)
14 Days

AzureDesk is an inexpensive helpdesk software with just $5 per agent with all required attributes of an enterprise-level system offered to all businesses at minimal cost to users. Don't spend much on helpdesk solutions. View Profile

HappyFox

One of the Best IT Help Desk Support Ticket System

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone. View Profile

Spiceworks

Best Help Desk Software For Small Business

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Spiceworks assists you run a ship-shaped help desk, at the office and on the road. View Profile

Hesk Help Desk

IT Help Desk Tools BY Klemen Stirn

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Hesk is one of the simple and rapid Helpdesk software, with their best-in-class customer support. Hesk lets you grow your company in a short span of time including attributes like a centralized support system where you can organize the data. View Profile

Web Help Desk

Help Desk System BY SolarWinds Worldwide LLC

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Web Help Desk software gives simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from the built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. View Profile

Wix Answers

Customer Support Platform | HelpDesk Softwares

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Wix Answers is the Help Desk platform built to support small-sized to large organizations to control their customer support and help desk. Easy to use for any employee. View Profile

Vtiger CRM

Software BY Vtiger

Monthly
14 Days

Vtiger is one of the best web-based CRM software for small-sized & medium businesses of India and startups with built-in attributes of email marketing, activity and project management & much more. View Profile

Track-It

Helpdesk Softwares | Customer Service Software For Small Business

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Track-It Help Desk Software contains everything you require to control your IT Help Desk. Full-featured. View Profile

SysAid Help Desk

Best IT Help Desk Support Ticket System

Yearly,Monthly,Onetime(Perpetual License)
14 Days

SysAid is an ITSM, Service Desk, and Help Desk software that includes all of the vital IT tools into a single product. View Profile

NetHelp Desk

IT Help Desk Software Solutions BY NetHelpDesk Ltd

Yearly,Monthly,Onetime(Perpetual License)
14 Days

We give premier support from our help desk software, and our team of consultants is ready to help you in your transition to NetHelpDesk. View Profile

EazeSales

Software BY Mobius Solutions Pvt Ltd

Yearly,Monthly,Onetime(Perpetual License)
14 Days

With EazeSales your Distributors, Wholesalers, and other Channel partners can also log on and interact – they can check the status of their orders, payment status. View Profile

Cayzu

Software BY Cayzu Inc

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Cayzu is a cloud-based help desk software solution crafted to control customer service for small-sized and medium-sized businesses. View Profile

SoulCRM

All-in-One CRM for Businesses

Yearly,Monthly,Onetime(Perpetual License)
14 Days

SoulCRM is incredibly simple and efficient web based software specifically designed for Indian businesses. View Profile

ProProfs Knowledge Base Software

Simple Yet Powerful Knowledge Base Software

Yearly,Monthly
14 Days

ProProfs Knowledgebase Software is the perfect online documentation software for controlling the knowledge of employees or offering self-service assistance to customers on your website or app. View Profile

Page Last Updated On September 25, 2021

Frequently Asked Questions (FAQs)

The help desk is the computer program that helps the customer care operator to keep track of the user request and it helps in dealing with all the other customer-care-related issues. It helps to gain more potential customers and increases efficiency.

The entire IT request will be assembled in one place

Most of these systems will help you in user protocol that offers a single place to create tickets. Here you might view the status of the open issues and also close the tickets once if the issue is solved. A portal can also replay if there is any important information to the user and this may reduce unwanted tickets.

It is customizable

The software will initially give only the basic needs like title and description. These are not the only categories to maintain. Based on the needs the software can be easily customized like adding building, location, floor number, and other preferences that you might need.

Easy to analyze

Helps desk comes with the option of track metrics like the time spent on resolving tickets, etc. The IT managers will be able to have a report based on them and also to discover the right trend. When it is known that any particular trend is highly suitable the other specific task can follow the related technique to make the process easier and efficient.

Prioritize the task

Tickets will be received in random order; it is the work of the professional to clear the issue that has high severity with preference. For example, one person raises a ticket to change his old mouse, and simultaneously other one raises the ticket for any issue with the server. What should be rectified first? The cold mouse is not a big issue, that can be changed later too but it is important to look at the server issue. This can be achieved with the help of the Help Desk Software.

Auto-assign facility

Certain people will be experts in certain areas, based on their eligibility they have to be assigned with works. This can be achieved with the Help Desk Software. For example, all the software issues will be assigned to person A, hardware issues will be assigned to person B, problems related to sales will be assigned to person C, etc.

Easy to have a survey

The software will clearly shoe the tickets raised in the last week, month, or year and also details about who raised and who resolved them. It can be highly helpful to find the efficiency of computers, technicians as well. By this, you can decide to change the computers, software applications and also increase or decrease the professionals.

What are the expectations of your customers?

 Customers will have different needs and expectations like the medium they want to communicate, how long the time will be given to resolve the issue, etc. based on the criteria the software can be chosen.

Look for free trials: There are certain companies that can provide the software for trials. This can give you hands-on experience to work with the software and you will completely understand the need for the software.

Professional help: The software is a very important one you have installed on your premises. So whenever it is required it is important for a professional to fix the issue. So make sure they will be able to make the process and so efficient.

Reviews and ratings: Whatever the product or service is, it is always necessary to have a look at the rating and reviews given for them by the previous users. This can give your a clear outline and you can know the performance after you start using them.

Storage medium and technology: It is always important to look for the technology used in the software, based on the technology the performance can be accessed. For example, when they work on cloud technology it is fine since storage, the process of retrieving, accessing will be much easier.

Help Desk Software- eminent software that participated in the growth of your business.

In the internet-driven era, it is possible to run any business successfully without the help of software and technology. There are help desk software to help people in every part of the business and the software found for any business is a big list. In the list of the software found one important one is the help desk software.

What is the help desk software?

The help desk software is the computer program that helps the customer care operator to keep track of the user request and it helps in dealing with all the other customer-care related issues. This helps the part of customer an efficient and enterprising part and leads to gain more potential customers.

How help desk software helps you?

The entire IT request will be assembled in one place

Most of these help desk software will help you in user protocol that offers a single place to create tickets. Here you might view the status of the open issues and also close the tickets once if the issue is solved. A portal can also replay if there is any important information to the user and this may reduce unwanted tickets.

It is customizable

The Help desk software will initially give only the basic needs like title and description. These are not the only categories to maintain. Based on the needs the help desk software can be easily customized like adding building, location, floor number, and other preferences that you might need.

Easy to analyze

Helps desk comes with the option of track metrics like the time spent on resolving tickets, etc. The IT managers will be able to have a report based on them and also to discover the right trend. When it is known that any particular trend is highly suitable the other specific task can follow the related technique to make the process easier and efficient.

Prioritize the task

Tickets will be received in random order; it is the work of the professional to clear the issue that has high severity with preference. For example, one person raises a ticket to change his old mouse, and simultaneously another one raises the ticket for any issue with the server. What should be rectified first? The cold mouse is not a big issue, that can be changed later too but it is important to look at the server issue. This can be achieved with the help of the Help Desk Software.

Auto-assign facility

Certain people will be expert in certain areas, based on their eligibility they have to be assigned with works. This can be achieved with the Help Desk Software. For example, all the software issues will be assigned to person A, hardware issues will be assigned to person B, problems related to sales will be assigned to person C, etc.

Easy to have a survey

The Help desk software will clearly show the tickets raised in the last week, month, or year and also details about who raised and who resolved them. This can be highly helpful to find the efficiency of computers, technicians as well. By this, you can decide to change the computers, software applications and also increase or decrease the professionals.

How to choose the right Help Desk Software?

What are the expectations of your customers? Customers will have different needs and expectations like the medium they want to communicate, how long the time will be given to resolve the issue, etc. based on the criteria the software can be chosen.

Look for free trials: There are certain companies that can provide the software for trials. This can give you hands-on experience to work with the software and you will completely understand the need for the software.

Professional help: The help desk software is a very important one you have installed on your premises. So whenever it is required it is important for a professional to fix the issue. So make sure they will be able to make the process and so efficient.

Reviews and ratings: Whatever the product or service is, it is always necessary to have a look at the rating and reviews given for them by the previous users. This can give you a clear outline and you can know the performance after you start using them.

Storage medium and technology: It is always important to look for the technology used in the help desk software, based on the technology the performance can be accessed. For example, when they work on cloud technology it is fine since storage, the process of retrieving, accessing will be much easier.

Make sure you have complete research before you decide to buy the software. We, Techimply one of the leading service providers will help you with such efficient software for proper process and for the growth of your business. Our help desk software holds a special place in the growth of the business and it is appreciated by all our previous clients.