List Of 20 Best Help Desk Software & Companies

ServiceNow ITSM

Stabilize your IT service delivery and slash your operational costs with ServiceNow ITSM

Not Available

According to Gartner’s Magic Quadrant for IT Service Management Tools, ServiceNow has been the leader in the ITSM market for five consecutive years. View Profile

Zoho Desk

Customer Service Software For Small Business | HelpDesk Softwares

Yearly,Monthly,Onetime(Perpetual License)
14 Days

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. View Profile

HubSpot CRM

Worlds Best CRM Software

15 Days

Hubspot is a well-known name in the CRM market which provides features which are needed in sales and marketing. It is used to track lead and customer which reduce the time and efforts of sales team. View Profile

Web Help Desk

Help Desk System BY SolarWinds Worldwide LLC

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Web Help Desk software gives simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from the built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. View Profile

Hesk Help Desk

IT Help Desk Tools BY Klemen Stirn

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Hesk is one of the simple and rapid Helpdesk software, with their best-in-class customer support. Hesk lets you grow your company in a short span of time including attributes like a centralized support system where you can organize the data. View Profile

SysAid Help Desk

Best IT Help Desk Support Ticket System

Yearly,Monthly,Onetime(Perpetual License)
14 Days

SysAid is an ITSM, Service Desk, and Help Desk software that includes all of the vital IT tools into a single product. View Profile

NetHelp Desk

IT Help Desk Software Solutions BY NetHelpDesk Ltd

Yearly,Monthly,Onetime(Perpetual License)
14 Days

We give premier support from our help desk software, and our team of consultants is ready to help you in your transition to NetHelpDesk. View Profile

ManageEngine ServiceDesk Plus

Help Desk Software For Small Business | Service Center Software

Yearly,Monthly,Onetime(Perpetual License)
Not Available

ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, project management, purchasing, contract management, and knowledge base in one low-cost package. View Profile


AzureDesk - Help Desk software for all businesses

Yearly,Monthly,Onetime(Perpetual License)
14 Days

AzureDesk is an inexpensive helpdesk software with just $5 per agent with all required attributes of an enterprise-level system offered to all businesses at minimal cost to users. Don't spend much on helpdesk solutions. View Profile


Best Customer Service Software

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Zendesk designs software for better customer relationships. People communicate with businesses every day across multiple channels like email, phone, live chat, and social media. View Profile


One of the Best IT Help Desk Support Ticket System

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone. View Profile


Software BY ClickDesk Corp.

Yearly,Monthly,Onetime(Perpetual License)
14 Days

ClickDesk is the top online chat software because it is an amalgamation of live chat and help desk software. Small businesses use ClickDesk's live chat software to boost user engagement through web chat, voice chat, video chat, social media management, real-time analytics and an integrated help desk to manage support tickets and offline chats. View Profile


Best Help Desk Software For Small Business

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Spiceworks assists you run a ship-shaped help desk, at the office and on the road. View Profile

Wix Answers

Customer Support Platform | HelpDesk Softwares

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Wix Answers is the Help Desk platform built to support small-sized to large organizations to control their customer support and help desk. Easy to use for any employee. View Profile

Vtiger CRM

Software BY Vtiger

14 Days

Vtiger is one of the best web-based CRM software for small-sized & medium businesses of India and startups with built-in attributes of email marketing, activity and project management & much more. View Profile


Helpdesk Softwares | Customer Service Software For Small Business

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Track-It Help Desk Software contains everything you require to control your IT Help Desk. Full-featured. View Profile


Software BY Mobius Solutions Pvt Ltd

Yearly,Monthly,Onetime(Perpetual License)
14 Days

With EazeSales your Distributors, Wholesalers, and other Channel partners can also log on and interact – they can check the status of their orders, payment status. View Profile


Software BY Cayzu Inc

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Cayzu is a cloud-based help desk software solution crafted to control customer service for small-sized and medium-sized businesses. View Profile

Page Last Updated On December 08, 2022

Frequently Asked Questions (FAQs)

The help desk is the computer program that helps the customer care operator to keep track of the user request and it helps in dealing with all the other customer-care-related issues. It helps to gain more potential customers and increases efficiency.

The top Help desk software in India is :

  • Jitbit Helpdesk 
  • ManageEngine ServiceDesk Plus 
  • EngageBay 
  • Freshservice 

Being able to filter and prioritize takes patients, time management skills, and knowledge. To build a strong customer relationship, your help desk agent should go above and beyond being friendly. The agent must be able to convey complicated processes in an easy manner to help customers understand them easily.

It allows the company to improve its productivity. The capacity of a business to meet its clients' requirements is essential to its growth. Help desk software allows organizations to function on time and efficiently. Helpdesk employees who are not equipped with the tools and knowledge to solve problems aren't effective.

  • Collect the Right Metrics
  • Establish Clearly Defined Goals
  • Gather the Right Performance Feedback
  • Establish a Service Catalog and Self-Service Portal
  • Invest in New Technology

A great help desk increases customer satisfaction when it is always responsive, constantly assists customers, and goes the extra mile for technical support. It helps support the business's goals and helps in the growth of the service by increasing its number of return customers.

The Help Desk software forms the lifeblood of a properly-run help desk. It is crucial for business managers. It's one of the business's most important priorities, whether a small to a mid-sized company (SMB) or a huge company. The fundamentals of the majority of help desk solutions are based on the ticketing system.