
Freshservice
Modernize your service delivery with Freshservice
Freshservice is a cloud-based IT Service Management (ITSM) software designed to help organizations streamline their IT operations, improve efficiency, and enhance employee experiences. Developed by Freshworks, Freshservice provides a modern and intuitive platform that aligns with ITIL (Information Technology Infrastructure Library) best practices.
This service desk solution is equipped with automation, AI-driven capabilities, and easy-to-use features that help IT teams handle incidents, manage service requests, track assets, and oversee IT operations with minimal effort. Unlike traditional ITSM tools, Freshservice focuses on usability, allowing IT teams to implement and use the software with minimal training.
Freshservice supports ticket management, IT asset management, change management, problem management, and release management. Additionally, it integrates seamlessly with third-party applications, enabling businesses to customize their IT service workflows according to their needs.
Pricing of Freshservice
- Workspaces
- Incident Management
- Knowledge Base
- Self Service Portal
- Workflow Automator
- Orchestration
- ServiceBot on Microsoft Teams and Slack
- Access Controls
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
- Service Catalog
- Asset Management - Includes 100 managed assets
- Purchase Order Management
- Employee Onboarding
- On-call Management
- Portal Customization
- MSP Mode
- Multiple SLA Management
- Business Rules
- Approval Workflows
- Business Hours
- Cloud Management
- 2000 Orchestration transactions/mo/account
- Problem Management
- Change Management
- Release Management
- Project Management
- Software License Management
- Contract Management
- Major Incident Management
- Status Page
- Alert Management
- Service Health Monitoring
- Analytics Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
- Workload Management
- Custom Objects
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Key Features of Freshservice
Key Features:
Key Specification
Who uses Freshservice
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
Company Name: | Freshworks Inc |
---|---|
Headquarter: | Middletown, Delaware United States |
Website: |
Visit Website |
Social Media: |
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Freshservice are as follows :
- Personals
- Startups
- SMEs
- Agencies
- Enterprises
Freshservice has 3 plans,
- Starter INR 1399.00 /agent /month, billed annually
- Growth INR 3599.00 /agent /month, billed annually
- Pro INR 7299.00 /agent /month, billed annually
The key featuers of Freshservice are as follows :
- Configuration Management
- Contract/License Management
- Inventory Management
- Maintenance Management
- Supplier Management
- Compliance Tracking
- Cost Tracking
- Requisition Management
- Audit Management
Freshservice pricing model : Yearly,Monthly
Freshservice is Online Software.
Yes
Freshservice offers Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Freshservice provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,Whitepapers,On-Site Training for the software training.