Freshservice

Modernize your service delivery with Freshservice

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Freshservice is a cloud-based IT Service Management (ITSM) software designed to help organizations streamline their IT operations, improve efficiency, and enhance employee experiences. Developed by Freshworks, Freshservice provides a modern and intuitive platform that aligns with ITIL (Information Technology Infrastructure Library) best practices.

This service desk solution is equipped with automation, AI-driven capabilities, and easy-to-use features that help IT teams handle incidents, manage service requests, track assets, and oversee IT operations with minimal effort. Unlike traditional ITSM tools, Freshservice focuses on usability, allowing IT teams to implement and use the software with minimal training.

Freshservice supports ticket management, IT asset management, change management, problem management, and release management. Additionally, it integrates seamlessly with third-party applications, enabling businesses to customize their IT service workflows according to their needs.

Pricing of Freshservice

Starter

INR 1399.00

/agent /month, billed annually

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Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account

Growth

INR 3599.00

/agent /month, billed annually

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Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account

Pro

INR 7299.00

/agent /month, billed annually

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Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects

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Key Features of Freshservice

Key Features:

Configuration Management
Contract/License Management
Inventory Management
Maintenance Management
Supplier Management
Compliance Tracking
Cost Tracking
Requisition Management
Audit Management

Key Specification

Other Categories:	Inventory software and Stock Management Software Project Management Software Business Intelligence Software Help Desk Software Asset Management Software License Management Software IT Project Management Software Platform As A Service Solutions Bug Tracking Software Asset Tracking Software Incident Management Software Calendar Software IT Asset Management Software Project Portfolio Management Software Help Desk Software For Free Help Desk Software For Mac Remote Access Software Project Management Software With Time Tracking Project Management Software For Small Business Project Management Software With Mobile App Contract Management Software Project Management Software In India Project Management Software In USA On-Premise Project Management Software Project Management Software For Mac Open Source Project Management Software Inventory Management Software IT Asset Management (ITAM) Software Project Management Software With Microsoft Teams Integration Project Management Software With Quickbooks Integration Contractor Management Software Service Desk Software IT Service Management (ITSM) Software Remote Monitoring And Management (RMM) Software customer service software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket),Business Hours
Customization:	Yes
Languages Support:	Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish

Who uses Freshservice

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Freshworks Inc
Headquarter:	Middletown, Delaware United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Freshservice Description

Additionally, problem management helps organizations identify recurring IT issues and address root causes rather than just resolving individual incidents. This proactive approach improves overall system stability and prevents future disruptions.

Freshservice also offers automation and AI-powered capabilities, which eliminate repetitive tasks and enhance efficiency. The platform provides AI-based suggestions, automated workflows, and intelligent analytics to optimize IT service operations.

With seamless integrations with tools like Slack, Microsoft Teams, Jira, and Google Workspace, Freshservice ensures smooth collaboration and streamlined workflows.

By prioritizing ease of use, scalability, and automation, Freshservice stands out as a preferred ITSM solution for businesses seeking an efficient, reliable, and cost-effective service desk.

Key Features & Specifications

Cloud-Based ITSM – No infrastructure required; accessible from anywhere.
AI-Powered Ticketing System – Automated categorization, prioritization, and assignment.
IT Asset Management (ITAM) – Track and manage IT assets effectively.
Incident & Problem Management – Identify, track, and resolve recurring IT issues.
Change & Release Management – Minimize risk while deploying IT changes.
Self-Service Portal – Empower employees with knowledge base and automated solutions.
Automation & AI – Reduce manual workload with workflow automation and AI-driven insights.
Third-Party Integrations – Compatible with Slack, Microsoft Teams, Jira, and more.
Reporting & Analytics – Gain actionable insights for better decision-making.
Mobile App Support – Manage IT services on the go.