Freshservice

Modernize your service delivery with Freshservice

0.0
Rating out of 5 Based on 0 reviews

Freshservice is a cloud-based IT Service Management (ITSM) software designed to help organizations streamline their IT operations, improve efficiency, and enhance employee experiences. Developed by Freshworks, Freshservice provides a modern and intuitive platform that aligns with ITIL (Information Technology Infrastructure Library) best practices.

This service desk solution is equipped with automation, AI-driven capabilities, and easy-to-use features that help IT teams handle incidents, manage service requests, track assets, and oversee IT operations with minimal effort. Unlike traditional ITSM tools, Freshservice focuses on usability, allowing IT teams to implement and use the software with minimal training.

Freshservice supports ticket management, IT asset management, change management, problem management, and release management. Additionally, it integrates seamlessly with third-party applications, enabling businesses to customize their IT service workflows according to their needs.

Pricing of Freshservice

Starter

INR 1399.00
INR 0.00

/agent /month, billed annually

Buy Now
  • Workspaces
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Workflow Automator
  • Orchestration
  • ServiceBot on Microsoft Teams and Slack
  • Access Controls
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account

Growth

INR 3599.00
INR 0.00

/agent /month, billed annually

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  • Service Catalog
  • Asset Management - Includes 100 managed assets
  • Purchase Order Management
  • Employee Onboarding
  • On-call Management
  • Portal Customization
  • MSP Mode
  • Multiple SLA Management
  • Business Rules
  • Approval Workflows
  • Business Hours
  • Cloud Management
  • 2000 Orchestration transactions/mo/account

Pro

INR 7299.00
INR 0.00

/agent /month, billed annually

Buy Now
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • Software License Management
  • Contract Management
  • Major Incident Management
  • Status Page
  • Alert Management
  • Service Health Monitoring
  • Analytics Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
  • Workload Management
  • Custom Objects

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Key Features of Freshservice

Key Features:
  • Configuration Management
  • Contract/License Management
  • Inventory Management
  • Maintenance Management
  • Supplier Management
  • Compliance Tracking
  • Cost Tracking
  • Requisition Management
  • Audit Management

Who uses Freshservice

Personal
Personal
StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

Company Name: Freshworks Inc
Headquarter: Middletown, Delaware United States
Website: Visit Website go-to-link
Social Media:

Freshservice Description

Additionally, problem management helps organizations identify recurring IT issues and address root causes rather than just resolving individual incidents. This proactive approach improves overall system stability and prevents future disruptions.

Freshservice also offers automation and AI-powered capabilities, which eliminate repetitive tasks and enhance efficiency. The platform provides AI-based suggestions, automated workflows, and intelligent analytics to optimize IT service operations.

With seamless integrations with tools like Slack, Microsoft Teams, Jira, and Google Workspace, Freshservice ensures smooth collaboration and streamlined workflows.

By prioritizing ease of use, scalability, and automation, Freshservice stands out as a preferred ITSM solution for businesses seeking an efficient, reliable, and cost-effective service desk.


Key Features & Specifications

  1. Cloud-Based ITSM – No infrastructure required; accessible from anywhere.
  2. AI-Powered Ticketing System – Automated categorization, prioritization, and assignment.
  3. IT Asset Management (ITAM) – Track and manage IT assets effectively.
  4. Incident & Problem Management – Identify, track, and resolve recurring IT issues.
  5. Change & Release Management – Minimize risk while deploying IT changes.
  6. Self-Service Portal – Empower employees with knowledge base and automated solutions.
  7. Automation & AI – Reduce manual workload with workflow automation and AI-driven insights.
  8. Third-Party Integrations – Compatible with Slack, Microsoft Teams, Jira, and more.
  9. Reporting & Analytics – Gain actionable insights for better decision-making.
  10. Mobile App Support – Manage IT services on the go.

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Freshservice Video/Screenshots

Freshservice Key Clients

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Frequently Asked Questions (FAQs)

The user group of Freshservice are as follows :

  • Personals
  • Startups
  • SMEs
  • Agencies
  • Enterprises

Freshservice has 3 plans,

  • Starter INR 1399.00 /agent /month, billed annually
  • Growth INR 3599.00 /agent /month, billed annually
  • Pro INR 7299.00 /agent /month, billed annually

The key featuers of Freshservice are as follows :

  • Configuration Management
  • Contract/License Management
  • Inventory Management
  • Maintenance Management
  • Supplier Management
  • Compliance Tracking
  • Cost Tracking
  • Requisition Management
  • Audit Management

Freshservice pricing model : Yearly,Monthly

Freshservice is Online Software.

Yes

Freshservice offers Phone,Email,Live Chat,Online (Ticket),Business Hours support.

Freshservice provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,Whitepapers,On-Site Training for the software training.