Freshdesk
Cloud-based Customer Support Software
4.3
What is Freshdesk?
Freshdesk is a cloud-based customer support software developed by Freshworks that enables businesses to manage and streamline customer interactions across multiple channels, including email, chat, phone, and social media. It offers a robust ticketing system, automation tools, knowledge base management, and AI-powered assistance to improve agent productivity and customer satisfaction. With intuitive UI and powerful features like SLAs, workflow automation, team collaboration, and analytics, Freshdesk is suitable for companies of all sizes. The platform helps deliver faster, more personalized customer service while improving team efficiency and reducing operational costs. It’s scalable, secure, and customizable for various industry needs.Pricing of Freshdesk
- Ticketing
- Shared inbox
- Customer portal
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Knowledge base
- Ticket dispatch
- Automations
- Role-based access control
- Single sign-on
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Custom real-time dashboards
- Agent availability dashboard
- Knowledge base
- Multilingual translations
- Portal Customization
- Community forums
- Article versioning
- Ticket Templates
- Advanced custom fields
- Ticket dispatch
- Automations
- Multiple SLA policies
- Round robin and load balanced assignment
- Role-based access control
- Single sign-on
- Business
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Custom real-time dashboards
- Agent availability dashboard
- Knowledge base
- Multilingual translations
- Portal Customization
- Community forums
- Article versioning
- Ticket Templates
- Advanced custom fields
- Ticket dispatch
- Automations
- Multiple SLA policies
- Round robin and load balanced assignment
- Role-based access control
- Single sign-on
- Business
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual conversations
- Out-of-the-box analytics and reporting
- Standard reports and real-time dashboards
- Custom real-time dashboards
- Agent availability dashboard
- Custom object analysis
- Knowledge base
- Multilingual translations
- Portal Customization
- Community forums
- Article versioning
- Ticket Templates
- Advanced custom fields
- Approval workflow
- Flexible knowledge base hierarchy
- Ticket dispatch
- Automations
- Multiple SLA policies
- Round robin and
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Key Features of Freshdesk
Key Features:
Key Specification
Who uses Freshdesk
StartUps
SMEs
Agencies
Enterprises
Company Details
| Company Name: | Freshdesk |
|---|---|
| Headquarter: | California United States |
| Website: |
Visit Website 
|
| Social Media: |
Freshdesk Description
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Freshdesk Complete Customer Experience Management Software Comparisons
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Freshdesk Key Clients
User Reviews
Write a ReviewFreshdesk Recommended.!
The best way to manage projects and incidents
What you like the most about Freshdesk?
It has been of great help, it has helped us a lot with the management of incidents in the company and to manage each project in a better way.
What you like the least about Freshdesk?
Rating breakdown
Overall
Easy of Use
Features Functionality
Customer Support
Value of Money
NC
- Neeraj Chauhan Web Operater At Welspun Pvt Ltd
Reviewed at 25/01/2025
Freshdesk For The Win
Like most that the system is easy for all to use, and that it can be personalised to your company with logo etc.
What you like the most about Freshdesk?
Overall my experience is a great one, it gives us the ability to easily request things we may need, from starter set ups to leavers to issues we may be experiencing leading to quicker resolve times for all.
What you like the least about Freshdesk?
Rating breakdown
Overall
Easy of Use
Features Functionality
Customer Support
Value of Money
OS
- Ojasvi Sharma Interior Designer At Aman Textiles
Reviewed at 25/01/2025
Frequently Asked Questions (FAQs)
Q. Who are the main user group of Freshdesk?
The user group of Freshdesk are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Q. How much does Freshdesk cost?
Freshdesk has 4 plans,
- Growth INR 999.00 /agent/month, billed annually
- Pro INR 3599.00 /agent/month, billed annually
- Pro + AI Copilot INR 5998.00 /agent/month, billed annually
- Enterprise INR 5699.00 /agent/month, billed annually
Q. What are the main features of Freshdesk?
The key featuers of Freshdesk are as follows :
- Cataloging/Categorization
- Collaboration Tools
- Full Text Search
- Knowledge Management
- Multi-Language
- Self Service Portal
- Customizable Branding
- Reporting/Analytics
- Customizable Templates
- Feedback Management
Q. What pricing model does Freshdesk support?
Freshdesk pricing model : Yearly,Monthly
Q. Is Freshdesk is online or offline?
Freshdesk is Online Software.
Q. Is customization possible in Freshdesk?
Yes
Q. What type of support does Freshdesk provide?
Freshdesk offers Phone,Email,Live Chat,Online (Ticket) support.
Q. What type of guides provided by Freshdesk for training?
Freshdesk provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.
