Freshdesk

Cloud-based Customer Support Software

4.3
Rating out of 5 Based on 10 reviews

What is Freshdesk?

Freshdesk is a cloud-based customer support and helpdesk software developed by Freshworks. It helps businesses manage customer queries, complaints, and service requests from multiple channels such as email, chat, phone, website forms, and social media in one centralized system. The platform converts every customer message into a trackable support ticket so teams can organize, prioritize, and resolve issues efficiently. It also provides automation, collaboration tools, analytics, and a self-service knowledge base. With AI-powered features and workflow automation, support agents can respond faster and improve service quality while ensuring no customer request is missed.

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Page Last Updated On June 09, 2026

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