
Zendesk
Best Customer Service Software
Zendesk is a cloud-based customer service and engagement platform that helps businesses provide exceptional support to their customers across multiple communication channels. It offers a suite of tools designed to enhance customer interactions through ticketing, live chat, knowledge bases, automation, and AI-powered workflows. Developed to simplify and streamline customer service operations, Zendesk enables businesses to manage customer inquiries efficiently through an integrated, easy-to-use platform. With its omnichannel support, businesses can engage with customers via email, phone, chat, social media, and self-service portals, ensuring a seamless and consistent support experience. Zendesk is widely used by businesses of all sizes, from startups to large enterprises, across various industries. It helps companies improve customer satisfaction, reduce response times, and automate repetitive tasks using AI and machine learning. The software also provides in-depth reporting and analytics, allowing businesses to track key performance metrics and optimize their customer service strategies.
Pricing of Zendesk
- Ticketing system
- Contact form and Web Widget
- Facebook and X
- Unified Agent Workspace across channels
- Customer details and conversation history
- Predefined responses with macros
- Custom business rules with triggers and automations
- Prebuilt analytic dashboards
- Prebuilt apps and integrations
- On-demand trainings and best practices
- Online support from the Zendesk team
- AI agents
- Customer and internal knowledge base
- Google Analytics for help center
- Messaging with live chat capabilities
- Proactive messaging to customers
- Social messaging including Instagram WhatsApp Slack and more
- Phone support with call routing
- Automated phone ticket creation
- Voicemail and call recording
- Text messaging
- Live and custom analytics
- Skills-based routing
- Side conversations
- Customer satisfaction ratings & surveys
- Service level agreements (SLA)
- View and comment-only access with Light agents
- Multiple ticket forms
- Customer self-service portal
- Business hours
- Interactive voice response
- HIPAA enabled
- Data location options
- Multilingual support and content
- Sandbox
- Custom agent roles
- AI-powered content cues
- Content blocks
- Audit logs
- Approval workflows
- Dynamic contextual workspaces
- Extended queue size and wait times
- Up to 300 help centers
- Ticket queues to avoid agents cherry-picking
- Business rules analysis
- Visual data alerts
Awards & Badges Received
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Key Features of Zendesk
Key Features:
Key Specification
Who uses Zendesk
StartUps
SMEs
Agencies
Company Details
Company Name: | Zendesk |
---|---|
Headquarter: | San Francisco, California United States |
Website: |
Visit Website |
Social Media: |
Zendesk Description
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Zendesk are as follows :
- Startups
- SMEs
- Agencies
Zendesk has 4 plans,
- Support Team USD 25.00 per agent/month billed monthly
- Suite Team USD 69.00 per agent/month billed monthly
- Suite Professional USD 149.00 per agent/month billed monthly
- Suite Enterprise USD 0.00 Talk to Sales
The key featuers of Zendesk are as follows :
- Email Integration
- Interaction Tracking
- Case Management
- Campaign Management
- API Integration
- Call Center Management
- Mobile App
- Alerts/Escalation
- Help Desk Management
- Issue Tracking
- Live chat system
- Macros
- Multiple Brands Products
- Online Forums
- Problem Management
- Canned Responses
- Real Time Monitoring
- Third Party Integration
- Appointment Management
- Custom Fields
- Social Media Integration
- Activity Dashboard
- Blended Call Center
- Collaboration Tools
- Customer Database
- Predictive Analytics
- Task Management
- Reporting/Analytics
- Performance Metrics
- Feedback Management
- Asset Tracking
- Audit Trail
- Call Logging
- Asset Management
- Customer Portal
- Queue Management (Calls)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Self Service Portal
- Live Chat
- Community Forums
- Customer Engagement
Zendesk pricing model : Yearly,Monthly,Onetime(Perpetual License)
Zendesk is Online Software.
Yes
Zendesk offers Phone,Email,Live Chat,Online (Ticket) support.
Zendesk provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.