Zendesk
Best Customer Service Software
Pricing of Zendesk
PROFESSIONAL
- Community forums
- Multilingual content
- Business hours & SLAs
- CSAT surveys
- Insights analytics
- Custom private apps
TEAM
- Branded Help Center
- Customer portal
- Business rules
- Performance Dashboards
- Public Apps Marketplace
ESSENTIAL
- Unlimited email addresses
- Twitter and Facebook channels
- Basic knowledge base
- Web Widget & Mobile SDK
- Agent Macros
Key Features of Zendesk
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Email,Live Chat,Online (Ticket)
Customization:
Yes
Languages Support:
Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
Who uses Zendesk
StartUps
SMEs
Agencies
Company Details
- Company Name: Zendesk
- Website: Visit Website
- Headquarter:
San Francisco, California United States
- Social Media:
Description
Help desks are a way for IT/ customer service departments to control the process of responding to internal requests for support. They assist organizations control workflow and offer internal customer's visibility into the progress of their requests for support. Many include self-service options so customers can choose to find answers on their own if they like.
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FAQ's
The user group of Zendesk are as follows :
- Startups
- SMEs
- Agencies
Zendesk has 3 plans,
- PROFESSIONAL INR 3234
- TEAM INR 1254
- ESSENTIAL INR 330
The key featuers of Zendesk are as follows :
Zendesk pricing model : Yearly,Monthly,Onetime(Perpetual License)
Zendesk is Online Software.
Yes
Zendesk offers Phone,Email,Live Chat,Online (Ticket) support.
Zendesk provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.