Zendesk

Best Customer Service Software

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Zendesk is a cloud-based customer service and engagement platform that helps businesses provide exceptional support to their customers across multiple communication channels. It offers a suite of tools designed to enhance customer interactions through ticketing, live chat, knowledge bases, automation, and AI-powered workflows. Developed to simplify and streamline customer service operations, Zendesk enables businesses to manage customer inquiries efficiently through an integrated, easy-to-use platform. With its omnichannel support, businesses can engage with customers via email, phone, chat, social media, and self-service portals, ensuring a seamless and consistent support experience. Zendesk is widely used by businesses of all sizes, from startups to large enterprises, across various industries. It helps companies improve customer satisfaction, reduce response times, and automate repetitive tasks using AI and machine learning. The software also provides in-depth reporting and analytics, allowing businesses to track key performance metrics and optimize their customer service strategies.

Pricing of Zendesk

Support Team

USD 25.00

per agent/month billed monthly

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Ticketing system
Email
Contact form and Web Widget
Facebook and X
Unified Agent Workspace across channels
Customer details and conversation history
Predefined responses with macros
Custom business rules with triggers and automations
Prebuilt analytic dashboards
Prebuilt apps and integrations
On-demand trainings and best practices
Online support from the Zendesk team

Suite Team

USD 69.00

per agent/month billed monthly

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AI agents
Customer and internal knowledge base
Google Analytics for help center
Messaging with live chat capabilities
Proactive messaging to customers
Social messaging including Instagram WhatsApp Slack and more
Phone support with call routing
Automated phone ticket creation
Voicemail and call recording
Text messaging

Suite Professional

USD 149.00

per agent/month billed monthly

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Live and custom analytics
Skills-based routing
Side conversations
Customer satisfaction ratings & surveys
Service level agreements (SLA)
View and comment-only access with Light agents
Multiple ticket forms
Customer self-service portal
Business hours
Interactive voice response
HIPAA enabled
Data location options
Multilingual support and content

Suite Enterprise

USD 0.00

Talk to Sales

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Sandbox
Custom agent roles
AI-powered content cues
Content blocks
Audit logs
Approval workflows
Dynamic contextual workspaces
Extended queue size and wait times
Up to 300 help centers
Ticket queues to avoid agents cherry-picking
Business rules analysis
Visual data alerts

Awards & Badges Received

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Key Features of Zendesk

Key Features:

Email Integration
Interaction Tracking
Case Management
Campaign Management
API Integration
Call Center Management
Mobile App
Alerts/Escalation
Help Desk Management
Issue Tracking
Live chat system
Macros
Multiple Brands Products
Online Forums
Problem Management
Canned Responses
Real Time Monitoring
Third Party Integration
Appointment Management
Custom Fields
Social Media Integration
Activity Dashboard
Blended Call Center
Collaboration Tools
Customer Database
Predictive Analytics
Task Management
Reporting/Analytics
Performance Metrics
Feedback Management
Asset Tracking
Audit Trail
Call Logging
Asset Management
Customer Portal
Queue Management (Calls)
Customizable Branding
Ticket Management
Surveys & Feedback
Knowledge Base
Automated Routing
Self Service Portal
Live Chat
Community Forums
Customer Engagement

Key Specification

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Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Who uses Zendesk

StartUps

SMEs

Agencies

Company Details

Company Name:	Zendesk
Headquarter:	San Francisco, California United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Zendesk Description

Zendesk also offers advanced reporting and analytics, providing businesses with insights into customer behavior, agent performance, and support trends. These reports help organizations identify areas for improvement and make data-driven decisions to enhance their customer service operations.

The platform supports customization and integrations, allowing businesses to tailor Zendesk to their specific needs. It integrates seamlessly with CRM systems like Salesforce, collaboration tools like Slack, and e-commerce platforms like Shopify, making it a flexible solution for different industries.

With a strong focus on improving customer experiences, Zendesk is an ideal solution for businesses looking to scale their support operations and build long-lasting customer relationships.

Key Features & Specifications

Omnichannel Support – Manage customer interactions via email, chat, phone, social media, and messaging apps.
AI & Automation – Use AI-powered chatbots and automated workflows to enhance efficiency.
Ticket Management – Organize, prioritize, and resolve customer inquiries seamlessly.
Self-Service & Knowledge Base – Create help centers for customers to find answers independently.
Live Chat & Messaging – Engage with customers in real time for quick resolutions.
Analytics & Reporting – Gain insights into agent performance and customer satisfaction.
Customizable Workflows – Automate ticket assignments and escalation rules.
Third-Party Integrations – Connect with CRM, e-commerce, and productivity tools.
Mobile App Support – Manage customer service on the go.
Security & Compliance – Ensure data privacy with enterprise-grade security controls.