Zendesk

Best Customer Service Software

0.0
Rating out of 5 Based on 0 reviews

Zendesk is a cloud-based customer service and engagement platform that helps businesses provide exceptional support to their customers across multiple communication channels. It offers a suite of tools designed to enhance customer interactions through ticketing, live chat, knowledge bases, automation, and AI-powered workflows. Developed to simplify and streamline customer service operations, Zendesk enables businesses to manage customer inquiries efficiently through an integrated, easy-to-use platform. With its omnichannel support, businesses can engage with customers via email, phone, chat, social media, and self-service portals, ensuring a seamless and consistent support experience. Zendesk is widely used by businesses of all sizes, from startups to large enterprises, across various industries. It helps companies improve customer satisfaction, reduce response times, and automate repetitive tasks using AI and machine learning. The software also provides in-depth reporting and analytics, allowing businesses to track key performance metrics and optimize their customer service strategies.

Pricing of Zendesk

Support Team

USD 25.00
USD 0.00

per agent/month billed monthly

Buy Now
  • Ticketing system
  • Email
  • Contact form and Web Widget
  • Facebook and X
  • Unified Agent Workspace across channels
  • Customer details and conversation history
  • Predefined responses with macros
  • Custom business rules with triggers and automations
  • Prebuilt analytic dashboards
  • Prebuilt apps and integrations
  • On-demand trainings and best practices
  • Online support from the Zendesk team

Suite Team

USD 69.00
USD 0.00

per agent/month billed monthly

Buy Now
  • AI agents
  • Customer and internal knowledge base
  • Google Analytics for help center
  • Messaging with live chat capabilities
  • Proactive messaging to customers
  • Social messaging including Instagram WhatsApp Slack and more
  • Phone support with call routing
  • Automated phone ticket creation
  • Voicemail and call recording
  • Text messaging

Suite Professional

USD 149.00
USD 0.00

per agent/month billed monthly

Buy Now
  • Live and custom analytics
  • Skills-based routing
  • Side conversations
  • Customer satisfaction ratings & surveys
  • Service level agreements (SLA)
  • View and comment-only access with Light agents
  • Multiple ticket forms
  • Customer self-service portal
  • Business hours
  • Interactive voice response
  • HIPAA enabled
  • Data location options
  • Multilingual support and content

Suite Enterprise

USD 0.00
USD 0.00

Talk to Sales

Buy Now
  • Sandbox
  • Custom agent roles
  • AI-powered content cues
  • Content blocks
  • Audit logs
  • Approval workflows
  • Dynamic contextual workspaces
  • Extended queue size and wait times
  • Up to 300 help centers
  • Ticket queues to avoid agents cherry-picking
  • Business rules analysis
  • Visual data alerts

Awards & Badges Received

Get More Awards & Badges from Techimply
Badge-1
Badge-2
Badge-3

Key Features of Zendesk

Key Features:
  • Email Integration
  • Interaction Tracking
  • Case Management
  • Campaign Management
  • API Integration
  • Call Center Management
  • Mobile App
  • Alerts/Escalation
  • Help Desk Management
  • Issue Tracking
  • Live chat system
  • Macros
  • Multiple Brands Products
  • Online Forums
  • Problem Management
  • Canned Responses
  • Real Time Monitoring
  • Third Party Integration
  • Appointment Management
  • Custom Fields
  • Social Media Integration
  • Activity Dashboard
  • Blended Call Center
  • Collaboration Tools
  • Customer Database
  • Predictive Analytics
  • Task Management
  • Reporting/Analytics
  • Performance Metrics
  • Feedback Management
  • Asset Tracking
  • Audit Trail
  • Call Logging
  • Asset Management
  • Customer Portal
  • Queue Management (Calls)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Knowledge Base
  • Automated Routing
  • Self Service Portal
  • Live Chat
  • Community Forums
  • Customer Engagement

Key Specification

Other Categories: Cloud Telephony and IVRS Software CRM Software Lead Management Software Real Estate CRM Software Live Chat Software Help Desk Software Asset Management Software Field Service Management Software Custom Software Customer Experience Management Software Customer Support Software Customer Success Software Cloud Call Center Software Cloud Contact Center Software Business Phone System Virtual Call Center Software Business Phone Number Software Virtual Phone System Software Call tracking App & Software Financial CRM Software Healthcare CRM Software Sales Tracking Software Remote Support Software Sales Forecasting Software Lead Generation Tool & Software Lead Capture Software License Management Software IT Project Management Software Nonprofit Crm Software Knowledge Base Software Asset Tracking Software Incident Management Software Msp Software IT Asset Management Software CRM Software For Free CRM Software For Individuals CRM Software For Mac CRM Software For PC CRM Software For Small Business Free CRM Software Field Service Management Software For Mac Help Desk Software For Free Help Desk Software For Mac Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Remote Access Software Sales Engagement Software Call Center Software Sales Intelligence Software IT Service Management (ITSM) Software Immigration CRM Software Online CRM Software Sales Management Software Inside Sales Software Sales CRM Software Call Monitoring Software customer service software Omnichannel Communication Platform
Deployment: Cloud Hosted
Customer Support: Phone,Email,Live Chat,Online (Ticket)
Customization: Yes
Languages Support: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Who uses Zendesk

StartUps
StartUps
SMEs
SMEs
Agencies
Agencies

Company Details

Company Name: Zendesk
Headquarter: San Francisco, California United States
Website: Visit Website go-to-link
Social Media:

Zendesk Description

Zendesk also offers advanced reporting and analytics, providing businesses with insights into customer behavior, agent performance, and support trends. These reports help organizations identify areas for improvement and make data-driven decisions to enhance their customer service operations.

The platform supports customization and integrations, allowing businesses to tailor Zendesk to their specific needs. It integrates seamlessly with CRM systems like Salesforce, collaboration tools like Slack, and e-commerce platforms like Shopify, making it a flexible solution for different industries.

With a strong focus on improving customer experiences, Zendesk is an ideal solution for businesses looking to scale their support operations and build long-lasting customer relationships.


Key Features & Specifications

  1. Omnichannel Support – Manage customer interactions via email, chat, phone, social media, and messaging apps.
  2. AI & Automation – Use AI-powered chatbots and automated workflows to enhance efficiency.
  3. Ticket Management – Organize, prioritize, and resolve customer inquiries seamlessly.
  4. Self-Service & Knowledge Base – Create help centers for customers to find answers independently.
  5. Live Chat & Messaging – Engage with customers in real time for quick resolutions.
  6. Analytics & Reporting – Gain insights into agent performance and customer satisfaction.
  7. Customizable Workflows – Automate ticket assignments and escalation rules.
  8. Third-Party Integrations – Connect with CRM, e-commerce, and productivity tools.
  9. Mobile App Support – Manage customer service on the go.
  10. Security & Compliance – Ensure data privacy with enterprise-grade security controls.

Most trusted software on Techimply

Thryv CRM

Finally, a frustration-free Customer Relationship Management software for small business

5.0
Rating out of 5 Based on 20 reviews

Monday CRM

The CRM software that's simple to set up and easy to use

5.0
Rating out of 5 Based on 21 reviews

Astral Real Estate ERP

The fastest way to grow your business with the leader in Technology

5.0
Rating out of 5 Based on 7 reviews

MRPeasy

The AI-powered MRP software for small manufacturers

0.0
Rating out of 5 Based on 0 reviews

Quickbase CRM

Get the perfect Quickbase plan for your business

5.0
Rating out of 5 Based on 22 reviews

HighLevel

Elevate Your Marketing and Sales with HighLevel's All-in-One Platform!

0.0
Rating out of 5 Based on 0 reviews

Alternative

Zoho CRM

World's Favorite CRM

4.8
Rating out of 5 Based on 24 reviews

Thryv CRM

Finally, a frustration-free Customer Relationship Management software for small business

5.0
Rating out of 5 Based on 20 reviews

Salesforce

Sales Force Automation Solutions And SFA Software

5.0
Rating out of 5 Based on 21 reviews

Zendesk Video/Screenshots

Zendesk Key Clients

User Reviews

no-reviews
Share your experience! Be the very first reviewer. Write a Review

Frequently Asked Questions (FAQs)

The user group of Zendesk are as follows :

  • Startups
  • SMEs
  • Agencies

Zendesk has 4 plans,

  • Support Team USD 25.00 per agent/month billed monthly
  • Suite Team USD 69.00 per agent/month billed monthly
  • Suite Professional USD 149.00 per agent/month billed monthly
  • Suite Enterprise USD 0.00 Talk to Sales

The key featuers of Zendesk are as follows :

  • Email Integration
  • Interaction Tracking
  • Case Management
  • Campaign Management
  • API Integration
  • Call Center Management
  • Mobile App
  • Alerts/Escalation
  • Help Desk Management
  • Issue Tracking
  • Live chat system
  • Macros
  • Multiple Brands Products
  • Online Forums
  • Problem Management
  • Canned Responses
  • Real Time Monitoring
  • Third Party Integration
  • Appointment Management
  • Custom Fields
  • Social Media Integration
  • Activity Dashboard
  • Blended Call Center
  • Collaboration Tools
  • Customer Database
  • Predictive Analytics
  • Task Management
  • Reporting/Analytics
  • Performance Metrics
  • Feedback Management
  • Asset Tracking
  • Audit Trail
  • Call Logging
  • Asset Management
  • Customer Portal
  • Queue Management (Calls)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Knowledge Base
  • Automated Routing
  • Self Service Portal
  • Live Chat
  • Community Forums
  • Customer Engagement

Zendesk pricing model : Yearly,Monthly,Onetime(Perpetual License)

Zendesk is Online Software.

Yes

Zendesk offers Phone,Email,Live Chat,Online (Ticket) support.

Zendesk provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.