Filter

List of Top Customer Experience Management Software

RingCentral Engage Digital

One Single Platform Omni-Digital

Yearly,Monthly
14 Days

Dimelo, a RingCentral Company facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations. Our platform RingCentral Engage assembles all the customer interactions in one place View Profile

Intercom

Software BY Intercom

Monthly
14 Days

Intercom knows the value of good customer experience for your business. It customer experience software understands how well-satisfied customers are can boost your revenues. It helps the sales, marketing, and support teams to communicate in a better manner with customer View Profile

CloudCherry

Best Customer Experience Management Software

Monthly
14 Days

CloudCherry is one of the best customer experience management software which provides the most simple, quick and comprehensive Voice of Customer platform. It can map, track and understand customer’s expectation providing you with better tools to render better services. View Profile

Clarabridge

Best Customer Experience Software

Monthly
14 Days

Clarabridge is one of the major software used by hundreds of brands to enhance their customer experience management software. View Profile

Medallia

Software BY Medallia Inc

Monthly
14 Days

Medalia is one of the pioneers for providing enhanced customer experience management solutions. They have the best-in-class technology and services. View Profile

Resonate

Customer Experience Software by Resonate Solutions

Monthly
14 Days

Resonate have a preconfigured customer experience management software to help you meet your customer’s needs by operationalizing their voice. It provides you with tools which help you manage VoC, CX, NPS and employee experience programs. It customer experience software View Profile

NGDATA

Software BY NGDATA

Yearly,Monthly
14 Days

NGDATA understands that the company providing the best customer experience management software is the one with a breadth and depth of customer-centric data. It has tools to collect data from the customer from everywhere including web, social media, and other channels. I View Profile

Zonka Feedback

An enterprise-grade feedback management software

Yearly,Monthly
14 Days

Zonka feedback in a comprehensive customer experience management software. It can take customer’s feedback through email, SMA, web and online survey. It works very well on iPads, Androids, and smartphones. View Profile

ClickSoftware

Best Customer Experience Management Software

Monthly
14 Days

ClickSoftware is a software which provides customer experience management solutions to improve communication with your customers. This helps you deliver the best services to your customer in accordance with their requirements. It provides service providers bi-directiona View Profile

Confirmit

Customer Experience Software by Confirmit

Monthly
N/A

Confirmit is a customer experience management software which identifies customer challenges and helps resolve them. It helps you provide unmatched customer experience by flagging issues of your customers and assigning it to someone. It even performs follow-ups with the View Profile

hAPP!!

Software BY KAVworks Technologies Pvt. Ltd

Monthly
14 Days

hAPP!! is a customer management tool which knows customer feedback is the key differentiator for businesses. It provides centralized customer base and helps you get details of all your customers at one place, no matter how wide your customer base is. It collects instant View Profile

Survaider

Software BY Survaider

Monthly
14 Days

With Survaider's customer experience solution, you can collect all the feedback from your customer in real-time with the simple and single platform for growing your branding and revenue. View Profile

Mindtouch

Software BY Mindtouch, Inc

Monthly
14 Days

MindTouch is a customer experience management software which provides an intelligent approach to ticket deflection. It provides your agents with smarter tools which help them resolve the issues of the customer's faster thus helping them close the tickets faster. This he View Profile

Geckolyst

Software BY Geckolyst

Yearly,Monthly
14 Days

Geckolyst is one of the best software to track and improve customer experience. It customer experience software collects data about customers from all text-based sources such as tweets, texts, blogs, emails, and so on. An insight on this data helps you to get an idea ab View Profile

Happiest Minds

Software BY Happiest Minds Technologies Private Limited

Monthly
Not Available

Happiest Minds is a customer experience management software that helps you provide better customer service experience with better analytics. It helps you provide enhanced omnichannel experience to your customers. It helps you meet the need of each and every customer at View Profile

TapMango

Software BY TapMango

Yearly
14 Days

TapMango is a customer experience software having a simple interface and can be seamlessly integrated with Square. It has a good a superb team working for marketing and software development and available 24x7 to resolve your issues. It is a boon to retail stores helping View Profile

Freshdesk

Cloud-based Customer Support Software

Yearly,Monthly
14 Days

Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. View Profile

Trustpilot

The world's most powerful review platform.

Yearly,Monthly
14 Days

Trustpilot is the world's most powerful review platform, free and open to all. We bring people and companies together to create ever-improving experiences for everyone. View Profile

SugarCRM

Software BY SugarCRM

Monthly
14 Days

SugarCRM is an open-source CRM trusted by millions worldwide. SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable, and affordable customer relationship management (CRM) solution on the market. View Profile

Page Last Updated On August 08, 2022

Improve overall business efficiency by connecting the external factors | Fine World's Best Customer Experience Management Software Here

About CEM and its importance

Customer experience is the overall quality of the interaction of the customer with the business and the products. It is applicable for service also; the experience of the customer will be gathered in two forms. The characteristics from List of Best Customer Experience Management Software are as follows.

Direct Interaction: it means the direct interaction of customer through visit or calls to the business service department.

Indirect Interaction: It can be viewed when the customer viewed or read social media posts posted by the company.

Top features from the Customer Experience Management Software

Automation is a boon for every business in the digital business world. The main theme of introducing the software is to reduce the risk faced by manual human works. Not only that, it bridges the gap between the business and the customer. Several features from the CEM software make them stand out from the crowd that is described below.

Harvests the customer behavior details

Customer analytics is the basic feature implemented on this software to retrieve the customer behavior details in the business. It surveys the customer experience even from mobile and in-app including both direct and indirect experience. By knowing the customer activity on the site will help the businesses to find the risk faced by clients. And the Online Customer Experience Management Software will show off the risk thresholds in the business site.

Problem-solving reports

Generated real-time reports from the software will help the practitioner to find the customer current trend in brand searching. This real-time report is the main feature of the CEM software to analyze the customer mind. Inclusion of things as online VS in-store purchase, business-related patterns and the reached success of the campaign will available on the report.

No human involvement

To achieve the flexible and targeted service in the business to the customer Machine learning is the key for CEM to access it. Information from the machine learning will explain about the client touchpoints in every trend without any human involvement. This feature helps to enrich the current and future interaction of business with the customer.

Reap the assistance of CEM software

Helps to find out the resonating

After implementing the software for the business you can gain more benefits to refer to it as a worthy one to invest. By collecting and analyzing the customer experience data from the software, the businesses can find out the way to run and not ruin the business with the customer. With this piece of technology software, the customer of the business will also grab the benefit.

Addresses the worry of the customer in Real-time

While analyzing the customer experience from the Top 10 Best Customer Experience Management Software they are capable to fix the bad experience from the customer. One of the highlight benefits of using this software is it shows the spoilt choice from the website. After knowing the fixed bad experience from the software the businesses can fix the repairs. Especially it helps to respond to the brand good experience for customers to get surprised.

Improve the NPS for customer

With the help of the report from the CEM, the businesses can effortlessly improve their NPT score. This transformation tells the quality of the business brand that is appreciated and criticized about the products.

Drill deep into customers

The registration of the business brand on the customer mind is necessary and essential to interact easily with the customers. This process can become possible when using the CEM platform for business. Especially it helps to find out the thing which stops you on the frontline to stop your work. It prevents the businesses and the customer from the lacking of product knowledge.