Freshworks CS Suite

Same easy software. New AI superpowers.

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Freshworks CS Suite is a robust customer service software designed to streamline support operations, enhance customer engagement, and boost team productivity. It integrates AI-powered automation, multichannel support, and self-service capabilities to deliver exceptional customer experiences. This suite includes essential tools such as Freshdesk for ticketing, Freshchat for live chat, Freshcaller for cloud telephony, and Freshdesk Contact Center for omnichannel communication.

By unifying various support channels into a single platform, Freshworks CS Suite ensures seamless collaboration among support agents, reducing response times and improving customer satisfaction. The software is equipped with AI-driven automation, chatbot integration, analytics, and workflow automation to optimize customer service operations. Ideal for businesses of all sizes, Freshworks CS Suite simplifies support processes, allowing companies to scale efficiently while delivering high-quality customer service.

Pricing of Freshworks CS Suite

Growth

INR 899.00

/user/month with 500 marketing contacts, billed monthly

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Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
Kanban View for Contacts Accounts and Deals
Contact Lifecycle Stages
Built-in Chat Email & Phone
Email Templates
Social Media Campaigns
Multichannel engagement-Email SMS & WhatsApp
Landing Pages
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Custom Fields
Freshworks Marketplace
1 CPQ license
Mobile App
24x5 Support

Pro

INR 3889.00

/user/month with 500 marketing contacts, billed monthly

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Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
Contact Scoring by Freddy AI
Custom Sales Activities
Auto-assignment Rules
Sales Sequences
Account Hierarchy
Segmentation based on Custom Events
Timezone-based Delivery
Reply Tracking
Multiple Sales Pipelines
Sales Emails by Freddy AI
Rephrase Expand and Enhance text by Freddy AI
SMS Content Generator by Freddy AI
Deal Insights by Freddy AI
Advanced Workflows
Bring Your Own Carrier (B.Y.O.C)
Custom Reports

Enterprise

INR 5879.00

/user/month with 500 marketing contacts, billed monthly

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Designed for mid to large-sized businesses needing advanced customization and governance capabilities
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Transactional Emails
Sandbox
Audit Logs

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Key Features of Freshworks CS Suite

Key Features:

Alerts/Escalation
Asset Management
Automated Routing
Billing & Invoicing
Change Management
Collaborative inbox for teams
Community Forums
Contract Management
Customer Data Base
Customized Branding
Document Management
Document Storage
Email Delegation for Gmail
Email Integration
Email notes for Gmail
Email reminders and snooze
Help Desk Management
IT Asset Management
Inbox Queue Management
Incident Management
Interaction Tracking
Inventory Management
Issue Tracking
Knowledge Base
Knowledge Base Management
Known Issue Management
Live chat system
Macros
Multi-Channel Communication
Multiple Brands Products
Network Monitoring
Online Activation
Online Forums
Problem Management
Real Time Chat
Real Time Comparisons
Release Management
Requirements Review
Saas help desk software
Self Service Portal
Service Catalog Management
Service Desk (ITIL ITSM)
Service Level Agreement (SLA) Management
Service Level Management
Share Emails in Gmail
Shared Gmail Labels
Shared Mailboxes
Social Media Integration
Software Metrics
Surveys & Feedback
Third Party Integration
Ticket Management
To-Do List
Macros (Templated Responses)
Customizable Branding
Contract (SLA Management)
Alerts (Escalation)
Live Chat
List Management
Customer Support
Marketing Automation
Project Management
Product Catalog
Call Logging
Contact Management
Quotes (Proposals)
Referral Tracking
Lead Scoring
Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Offline Form
Knowledge Database
Co-Browsing
Call Me Option
Agent Scheduling
Persistent Chat

Key Specification

Other Categories:	Help Desk Software Asset Management Software Field Service Management Software Custom Software Customer Experience Management Software Customer Support Software Customer Success Software Remote Support Software License Management Software IT Project Management Software Knowledge Base Software Asset Tracking Software Incident Management Software Msp Software IT Asset Management Software Field Service Management Software For Mac Help Desk Software For Free Help Desk Software For Mac
Deployment:	Cloud Hosted
Customer Support:	Phone,Email
Customization:	Yes
Languages Support:	English

Who uses Freshworks CS Suite

StartUps

SMEs

Agencies

Company Details

Company Name:	Freshworks CS Suite
Headquarter:	San Mateo, California United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Freshworks CS Suite Description

Freshworks CS Suite is a customer service platform that helps businesses manage customer interactions effectively across multiple communication channels. It offers AI-powered automation, intelligent ticketing, chatbot integration, and self-service capabilities to ensure a smooth support experience. Businesses can centralize their customer service operations, track queries efficiently, and resolve customer issues in a timely manner.

The suite includes Freshdesk, a feature-rich helpdesk software; Freshchat, a live chat tool for real-time engagement; Freshcaller, a cloud-based phone system; and Freshdesk Contact Center, which provides an omnichannel support experience. These tools work together to help customer support teams handle requests across email, phone, chat, social media, and messaging apps efficiently.

Key Features & Specifications

Key Features

Omnichannel Support – Manage customer interactions via email, chat, phone, social media, and messaging apps from a unified dashboard.
AI-Powered Automation – Leverage AI-driven bots and automated workflows to reduce manual tasks and improve response times.
Intelligent Ticketing System – Auto-assign, prioritize, and categorize support tickets for efficient resolution.
Self-Service Portal – Empower customers with knowledge bases, FAQs, and AI-powered chatbots.
Collaboration Tools – Enable seamless teamwork with shared inboxes, notes, and real-time agent collaboration.
Analytics & Reporting – Gain insights with real-time reporting, custom dashboards, and performance tracking.
Customizable Workflows – Automate repetitive tasks, trigger notifications, and streamline processes.
Integration Capabilities – Connect with CRM, eCommerce platforms, and third-party applications.
Customer Feedback & CSAT Surveys – Measure customer satisfaction and improve service quality.
Mobile Accessibility – Support customers on the go with mobile apps for Android and iOS.

Specifications

Software Type: Customer Service Suite
Deployment: Cloud-based, SaaS
AI & Automation: Chatbots, predictive support, workflow automation
Support Channels: Email, Phone, Live Chat, Social Media, Messaging Apps
Integration: CRM, eCommerce, API Support
Analytics: Real-time dashboards, reports, AI-driven insights
Security: GDPR, ISO 27001, HIPAA compliance
Mobile Support: Android & iOS apps
Pricing: Flexible plans based on business needs.

Freshworks CS Suite is a powerful and flexible customer service platform designed to enhance support operations through AI, automation, and omnichannel capabilities. With its easy-to-use interface, customizable workflows, and extensive integration options, businesses can improve customer engagement and service efficiency. Whether you're a small business or a large enterprise, Freshworks CS Suite offers scalable solutions to meet your customer support needs effectively.