Freshworks CS Suite

Same easy software. New AI superpowers.

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What is Freshworks CS Suite?

Freshworks CS Suite is a complete customer service and CRM software program suite designed to streamline customer interactions and improve business strategies. It combines gear for income, support, and customer engagement in a single platform.

Pricing of Freshworks CS Suite

Growth

INR 899.00

/user/month with 500 marketing contacts, billed monthly

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Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
Kanban View for Contacts Accounts and Deals
Contact Lifecycle Stages
Built-in Chat Email & Phone
Email Templates
Social Media Campaigns
Multichannel engagement-Email SMS & WhatsApp
Landing Pages
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Custom Fields
Freshworks Marketplace
1 CPQ license
Mobile App
24x5 Support

Pro

INR 3889.00

/user/month with 500 marketing contacts, billed monthly

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Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
Contact Scoring by Freddy AI
Custom Sales Activities
Auto-assignment Rules
Sales Sequences
Account Hierarchy
Segmentation based on Custom Events
Timezone-based Delivery
Reply Tracking
Multiple Sales Pipelines
Sales Emails by Freddy AI
Rephrase Expand and Enhance text by Freddy AI
SMS Content Generator by Freddy AI
Deal Insights by Freddy AI
Advanced Workflows
Bring Your Own Carrier (B.Y.O.C)
Custom Reports

Enterprise

INR 5879.00

/user/month with 500 marketing contacts, billed monthly

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Designed for mid to large-sized businesses needing advanced customization and governance capabilities
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Transactional Emails
Sandbox
Audit Logs

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Key Features of Freshworks CS Suite

Key Features:

Alerts/Escalation
Asset Management
Automated Routing
Billing & Invoicing
Change Management
Collaborative inbox for teams
Community Forums
Contract Management
Customer Data Base
Customized Branding
Document Management
Document Storage
Email Delegation for Gmail
Email Integration
Email notes for Gmail
Email reminders and snooze
Help Desk Management
IT Asset Management
Inbox Queue Management
Incident Management
Interaction Tracking
Inventory Management
Issue Tracking
Knowledge Base
Knowledge Base Management
Known Issue Management
Live chat system
Macros
Multi-Channel Communication
Multiple Brands Products
Network Monitoring
Online Activation
Online Forums
Problem Management
Real Time Chat
Real Time Comparisons
Release Management
Requirements Review
Saas help desk software
Self Service Portal
Service Catalog Management
Service Desk (ITIL ITSM)
Service Level Agreement (SLA) Management
Service Level Management
Share Emails in Gmail
Shared Gmail Labels
Shared Mailboxes
Social Media Integration
Software Metrics
Surveys & Feedback
Third Party Integration
Ticket Management
To-Do List
Macros (Templated Responses)
Customizable Branding
Contract (SLA Management)
Alerts (Escalation)
Live Chat
List Management
Customer Support
Marketing Automation
Project Management
Product Catalog
Call Logging
Contact Management
Quotes (Proposals)
Referral Tracking
Lead Scoring
Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Offline Form
Knowledge Database
Co-Browsing
Call Me Option
Agent Scheduling
Persistent Chat

Key Specification

Other Categories:	Help Desk Software Asset Management Software Field Service Management Software Custom Software Customer Experience Management Software Customer Support Software Customer Success Software Remote Support Software License Management Software IT Project Management Software Knowledge Base Software Asset Tracking Software Incident Management Software Msp Software IT Asset Management Software Field Service Management Software For Mac Help Desk Software For Free Help Desk Software For Mac
Deployment:	Cloud Hosted
Customer Support:	Phone,Email
Customization:	Yes
Languages Support:	English

Who uses Freshworks CS Suite

StartUps

SMEs

Agencies

Company Details

Company Name:	Freshworks CS Suite
Headquarter:	San Mateo, California United States
Social Media:	Facebook Twitter LinkedIn

Freshworks CS Suite Description

Why Choose Freshworks CS Suite?

It gives an incorporated technique to managing customer support and sales, powered by way of AI functions to automate workflows and offer advanced analytics. Its flexible cloud-based totally answers cater to companies of all sizes, enhancing client stories and group productivity.

Benefits of Freshworks CS Suite encompass:

Unified platform for CRM and customer service
AI-powered automation with Freddy AI
Visual sales pipelines and workflow customization
Seamless integration with popular business apps like Slack
Mobile app accessibility for on-the-go control

How to Use Freshworks CS Suite:

Users can log in thru the Freshworks CS Suite login portal and get entry to its app on computing device or mobile. The suite supports easy installation and setup with guided workflows. It allows users to control contacts, song sales sports, aid tickets, and automate repetitive duties.

Features of Freshworks CS Suite:

Contact control and email integration
Sales sequences and territory control
AI-pushed lead scoring and deal insights
Custom modules and forecasting tools
Advanced reporting and audit logs
24x5 assist and cellular app get admission to

Freshworks CS Suite Demo:

Interested users can request a demo via the Freshworks internet site or via partnering systems like Techimply, which additionally offers customized pricing help.

Freshworks CS Suite Pricing:

Pricing starts with a loose tier for up to 3 users imparting simple contact control, e mail integration, and cell app get entry to. Paid plans include Growth at $9 in keeping with user/month (billed yearly), Pro at $39, and Enterprise at $59. Pricing varies based totally on functions, user rely, and billing cycle. Contact Techimply for tailored pricing details and feasible discounts.