Intercom

The best AI Agent and AI-first Customer Service Platform

0.0
Rating out of 5 Based on 0 reviews

Intercom is a customer messaging platform that enables businesses to communicate with their customers through live chat, email, and automated messaging. It is designed to enhance customer engagement, provide support, and drive sales by offering real-time interactions across various touchpoints. Intercom combines chatbot automation with human support, allowing companies to provide 24/7 assistance while reducing the workload on customer service teams.

Pricing of Intercom

Essential

USD 29.00
USD 0.00

per seat/mo, billed annually

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  • Fin AI agent • $0.99 per resolution
  • Messenger
  • Shared inbox and ticketing system
  • Pre-built reports
  • Public help center

Advanced

USD 85.00
USD 0.00

per seat/mo, billed annually

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  • Multiple team inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual help center
  • Includes 20 free Lite seats

Expert

USD 132.00
USD 0.00

per seat/mo, billed annually

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  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules

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Key Features of Intercom

Key Features:
  • Collaboration Tools
  • Multi-Language
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management
  • WYSIWYG Editor

Key Specification

Other Categories: Custom Software Customer Experience Management Software Customer Feedback Software Customer Support Software Customer Success Software Lead Generation Tool & Software Knowledge Base Software customer service software
Deployment: Cloud Hosted
Customer Support: Live Chat,Online (Ticket)
Customization: Yes
Languages Support: Dutch, English, German, Japanese, Spanish

Who uses Intercom

StartUps
StartUps
SMEs
SMEs
Agencies
Agencies

Company Details

Company Name: Intercom
Headquarter: San Francisco, California United States
Website: Visit Website go-to-link
Social Media:

Intercom Description

Intercom is a modern customer engagement platform designed to help businesses interact with their customers through personalized messaging, AI chatbots, and automation. It acts as a bridge between companies and their customers, providing real-time communication via web chat, email, in-app messages, and more.

One of the key strengths of Intercom is its AI-powered chatbot, which allows businesses to automate responses, qualify leads, and provide instant support without human intervention. This chatbot can answer common queries, route conversations to the right department, and even integrate with knowledge bases to provide self-service support.

Intercom also offers a robust inbox that centralizes all customer communications, ensuring that support agents can track and manage interactions efficiently. Businesses can create custom workflows, automate responses, and personalize messages based on customer behavior.

For sales teams, Intercom provides lead capture and nurturing features, helping businesses convert website visitors into paying customers. Marketing teams can leverage Intercom’s messaging tools to send targeted email campaigns, in-app notifications, and SMS messages, ensuring higher engagement rates.

Additionally, the platform includes analytics and reporting tools that provide insights into customer interactions, response times, and engagement metrics. It integrates seamlessly with popular software like Salesforce, HubSpot, Slack, and Zendesk, making it easy to incorporate into existing business processes.

Overall, Intercom enhances customer experience by offering a unified, AI-driven communication system that improves response times, automates repetitive tasks, and fosters personalized engagement.


Key Features & Specifications

Key Features:

  • AI-Powered Chatbot – Automate responses and provide instant support.

  • Unified Inbox – Manage all customer interactions in one place.

  • Live Chat & Messaging – Engage with customers in real time.

  • Automation & Workflows – Streamline customer interactions with automated workflows.

  • Email & In-App Messaging – Send targeted messages for customer engagement.

  • Lead Generation Tools – Capture and qualify leads with AI chatbots.

  • Customer Segmentation – Personalize messages based on customer behavior.

  • Self-Service Support – Integrate with knowledge bases for automated responses.

  • Analytics & Reporting – Track customer engagement and support performance.

  • Integrations – Connect with CRM, helpdesk, and marketing tools like Salesforce, HubSpot, and Slack.

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Intercom Video/Screenshots

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Frequently Asked Questions (FAQs)

The user group of Intercom are as follows :

  • Startups
  • SMEs
  • Agencies

Intercom has 3 plans,

  • Essential USD 29.00 per seat/mo, billed annually
  • Advanced USD 85.00 per seat/mo, billed annually
  • Expert USD 132.00 per seat/mo, billed annually

The key featuers of Intercom are as follows :

  • Collaboration Tools
  • Multi-Language
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management
  • WYSIWYG Editor

Intercom pricing model : Monthly

Intercom is Online Software.

Yes

Intercom offers Live Chat,Online (Ticket) support.

Intercom provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.