Zoho Desk

Top Rated Customer Service Help Desk Software

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Zoho Desk is a cloud-based help desk software designed to help businesses manage and streamline their customer support operations. It provides a centralized platform for handling customer inquiries, resolving issues, and improving overall customer satisfaction. Zoho Desk is essentially a customer service software solution. It allows businesses to manage customer support tickets from various channels, including email, phone, social media, and chat, all within a single interface.

Pricing of Zoho Desk

Express

INR 400.00

user/month billed annually

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Email
Social media
Web forms
Direct assignment
Workflows
Custom domain
Multi level escalations
Ticket timeline & history
Contact management

Standard

INR 800.00

user/month billed annually

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Everything in Express +
Live chat Business Messaging
Instant messaging
Community forum
Knowledge base
Work modes
Generative AI
Customer happiness ratings
Custom reports and dashboards

Professional

INR 1400.00

user/month billed annually

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Everything in Standard +
Telephony
Blueprints
Multi department
Round robin assignment
Custom lookup fields
Multilingual help center
Custom actions
Webhooks

Enterprise

INR 2400.00

user/month billed annually

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Everything in Professional +
Answer bot
Zia AI assistant
Guided Conversations
Skill based assignment
Multi level IVR
Multi brand help center
Custom modules
Validation rules
Sandbox

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Key Features of Zoho Desk

Key Features:

Help Desk Management
Cataloging/Categorization
Collaboration Tools
Full Text Search
Knowledge Management
Self Service Portal
Customizable Branding
Reporting/Analytics
Customizable Templates
Feedback Management
Live Chat
Customer Support

Key Specification

Other Categories:	Cloud Telephony and IVRS Software Help Desk Software Asset Management Software After Sales Service Software Content Management System & Software Customer Experience Management Software Customer Feedback Software Customer Support Software Customer Success Software Content Collaboration Software Knowledge Base Software Help Desk Software For Free Help Desk Software For Mac Cloud Management Platform customer service software Omnichannel Communication Platform
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Who uses Zoho Desk

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Zoho Corporation
Headquarter:	Chennai, Tamil Nadu India
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Zoho Desk Description

Zoho Desk offers a comprehensive suite of tools to manage the entire customer support lifecycle. It transforms customer interactions into organized tickets, allowing support teams to track progress, assign responsibilities, and ensure timely resolutions. Key aspects of its description include:

Omnichannel Support:

Zoho Desk integrates with various communication channels, ensuring that businesses can engage with customers wherever they are. This includes email, social media, live chat, phone, and self-service portals.

Automation and Workflow Management:

The software automates repetitive tasks, such as ticket assignment, notifications, and escalations, freeing up agents to focus on more complex issues.

Workflow automation helps ensure that tickets are routed to the appropriate agents and that service level agreements (SLAs) are met.

Self-Service Capabilities:

Zoho Desk enables businesses to create knowledge bases and self-service portals, empowering customers to find answers to common questions on their own. This reduces the volume of support tickets and improves customer satisfaction.

AI-Powered Assistance:

Zoho's AI assistant, Zia, provides intelligent suggestions, automates tasks, and analyzes customer sentiment, helping agents deliver more personalized and efficient support.

Reporting and Analytics:

The software provides detailed reports and dashboards that allow businesses to track key performance indicators (KPIs), identify trends, and measure the effectiveness of their support operations.

Integration:

Zoho Desk Integrates with many other applications, particularly other Zoho products like Zoho CRM, this allows for a very unified customer view.

Key Features & Specifications:

Ticketing System: Centralized ticket management, automated ticket routing, and SLA management.
Omnichannel Support: Email, phone, live chat, social media, and self-service portals.
Automation: Workflow automation, rules, and triggers.
Knowledge Base: Creation and management of self-service resources.
Reporting and Analytics: Real-time dashboards and customizable reports.
AI (Zia): Intelligent suggestions, sentiment analysis, and anomaly detection.
Integrations: Integration with Zoho CRM and other third-party applications.
Customization: Customizable layouts, templates, and branding.
Mobile Apps: Mobile access for agents on iOS and Android.
Security: Data encryption and compliance with industry standards.