Zoho Desk

Zoho Desk

Top Rated Customer Service Help Desk Software

0.0
Rating out of 5 Based on 0 reviews

Zoho Desk is a cloud-based help desk software designed to help businesses manage and streamline their customer support operations. It provides a centralized platform for handling customer inquiries, resolving issues, and improving overall customer satisfaction. Zoho Desk is essentially a customer service software solution. It allows businesses to manage customer support tickets from various channels, including email, phone, social media, and chat, all within a single interface.

Pricing of Zoho Desk

Express

INR 400.00
INR 0.00

user/month billed annually

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  • Email
  • Social media
  • Web forms
  • Direct assignment
  • Workflows
  • Custom domain
  • Multi level escalations
  • Ticket timeline & history
  • Contact management

Standard

INR 800.00
INR 0.00

user/month billed annually

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  • Everything in Express +
  • Live chat Business Messaging
  • Instant messaging
  • Community forum
  • Knowledge base
  • Work modes
  • Generative AI
  • Customer happiness ratings
  • Custom reports and dashboards

Professional

INR 1400.00
INR 0.00

user/month billed annually

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  • Everything in Standard +
  • Telephony
  • Blueprints
  • Multi department
  • Round robin assignment
  • Custom lookup fields
  • Multilingual help center
  • Custom actions
  • Webhooks

Enterprise

INR 2400.00
INR 0.00

user/month billed annually

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  • Everything in Professional +
  • Answer bot
  • Zia AI assistant
  • Guided Conversations
  • Skill based assignment
  • Multi level IVR
  • Multi brand help center
  • Custom modules
  • Validation rules
  • Sandbox

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Key Features of Zoho Desk

Key Features:
  • Help Desk Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Full Text Search
  • Knowledge Management
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management
  • Live Chat
  • Customer Support

Who uses Zoho Desk

Personal
Personal
StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

Company Name: Zoho Corporation
Headquarter: Chennai, Tamil Nadu India
Website: Visit Website go-to-link
Social Media:

Zoho Desk Description

Zoho Desk offers a comprehensive suite of tools to manage the entire customer support lifecycle. It transforms customer interactions into organized tickets, allowing support teams to track progress, assign responsibilities, and ensure timely resolutions. Key aspects of its description include:  

Omnichannel Support:

Zoho Desk integrates with various communication channels, ensuring that businesses can engage with customers wherever they are. This includes email, social media, live chat, phone, and self-service portals.  

Automation and Workflow Management:

The software automates repetitive tasks, such as ticket assignment, notifications, and escalations, freeing up agents to focus on more complex issues.  

Workflow automation helps ensure that tickets are routed to the appropriate agents and that service level agreements (SLAs) are met.  

Self-Service Capabilities:

Zoho Desk enables businesses to create knowledge bases and self-service portals, empowering customers to find answers to common questions on their own. This reduces the volume of support tickets and improves customer satisfaction.  

AI-Powered Assistance:

Zoho's AI assistant, Zia, provides intelligent suggestions, automates tasks, and analyzes customer sentiment, helping agents deliver more personalized and efficient support.  

Reporting and Analytics:

The software provides detailed reports and dashboards that allow businesses to track key performance indicators (KPIs), identify trends, and measure the effectiveness of their support operations.  

Integration:

Zoho Desk Integrates with many other applications, particularly other Zoho products like Zoho CRM, this allows for a very unified customer view.  

Key Features & Specifications:

  • Ticketing System: Centralized ticket management, automated ticket routing, and SLA management.  
  • Omnichannel Support: Email, phone, live chat, social media, and self-service portals.  
  • Automation: Workflow automation, rules, and triggers.  
  • Knowledge Base: Creation and management of self-service resources.
  • Reporting and Analytics: Real-time dashboards and customizable reports.  
  • AI (Zia): Intelligent suggestions, sentiment analysis, and anomaly detection.  
  • Integrations: Integration with Zoho CRM and other third-party applications.  
  • Customization: Customizable layouts, templates, and branding.
  • Mobile Apps: Mobile access for agents on iOS and Android.  
  • Security: Data encryption and compliance with industry standards.

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Zoho Desk Video/Screenshots

Zoho Desk Key Clients

User Reviews

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Frequently Asked Questions (FAQs)

The user group of Zoho Desk are as follows :

  • Personals
  • Startups
  • SMEs
  • Agencies
  • Enterprises

Zoho Desk has 4 plans,

  • Express INR 400.00 user/month billed annually
  • Standard INR 800.00 user/month billed annually
  • Professional INR 1400.00 user/month billed annually
  • Enterprise INR 2400.00 user/month billed annually

The key featuers of Zoho Desk are as follows :

  • Help Desk Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Full Text Search
  • Knowledge Management
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management
  • Live Chat
  • Customer Support

Zoho Desk pricing model : Yearly,Monthly,Onetime(Perpetual License)

Zoho Desk is Online Software.

Yes

Zoho Desk offers Phone,Email,Live Chat,Online (Ticket) support.

Zoho Desk provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,Whitepapers,On-Site Training for the software training.