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Zoho Desk
Customer Service Software For Small Business | HelpDesk Softwares
Pricing of Zoho Desk
Free
- E-mail Inbox & Web-form
- KnowledgeBase
- Community Forums
- Customizable Web Portal
- Re-Branding
- Domain Mapping
- Priority SLAs w/ Escalation
- Basic Reports w/ Custom Fields
PROFESSIONAL
- Everything in Free+
- Multi-channel Support
- Helpdesk Automations
- Multi-department Management
- Advanced SLAs w/ Business Hours
- Zoho CRM Integration
- Customer Happiness Ratings
- Cloud Telephony
- Advanced Reports & Dashboards
ENTERPRISE
- Everything in Professional+
- Scheduled Reports
- Cross Department Reports
- Contract Management
- Custom Ticket Templates
- Role Based Access Control
- Zoho BugTracker Integration
- Cloud Telephony w/ IVR
- Live Chat Support
Key Features of Zoho Desk
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Email,Live Chat,Online (Ticket)
Customization:
Yes
Languages Support:
English
Who uses Zoho Desk
StartUps
SMEs
Agencies
Enterprises
Company Details
- Company Name: Zoho Corporation Pvt. Ltd.
- Website: Visit Website
- Headquarter:
Chennai, Tamil Nadu India
- Social Media:
Description
Save the world from bad customer service!
Put customer service at the heart of your company.
Zoho Desk is the industry's first context-aware help desk software that assists businesses to focus on the customer.
Close tickets. Open happiness.
Zoho Desk provides your team the best tools to assist customers while automating frequent tasks that otherwise take up valuable time.
Don't improvise. Improve.
With Zoho Desk, get the right trends and patterns in your team's efforts, make improvements and inspire better performance.
One company. One team.
Zoho Desk assists bring together employees from across departments, to give customers a truly unified customer service experience.
Convenience is key.
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media, and more.
Self-help is the best help.
Equip customers so they can find answers to questions.
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FAQ's
The user group of Zoho Desk are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Zoho Desk has 3 plans,
- Free INR 0
- PROFESSIONAL INR 720
- ENTERPRISE INR 1500
The key featuers of Zoho Desk are as follows :
Zoho Desk pricing model : Yearly,Monthly,Onetime(Perpetual License)
Zoho Desk is Online Software.
Yes
Zoho Desk offers Phone,Email,Live Chat,Online (Ticket) support.
Zoho Desk provides Video Guides,Webinars,Infographics,Case Studies for the software training.