

Zoho Desk
Top Rated Customer Service Help Desk Software
Zoho Desk is a cloud-based help desk software designed to help businesses manage and streamline their customer support operations. It provides a centralized platform for handling customer inquiries, resolving issues, and improving overall customer satisfaction. Zoho Desk is essentially a customer service software solution. It allows businesses to manage customer support tickets from various channels, including email, phone, social media, and chat, all within a single interface.
Pricing of Zoho Desk
- Social media
- Web forms
- Direct assignment
- Workflows
- Custom domain
- Multi level escalations
- Ticket timeline & history
- Contact management
- Everything in Express +
- Live chat Business Messaging
- Instant messaging
- Community forum
- Knowledge base
- Work modes
- Generative AI
- Customer happiness ratings
- Custom reports and dashboards
- Everything in Standard +
- Telephony
- Blueprints
- Multi department
- Round robin assignment
- Custom lookup fields
- Multilingual help center
- Custom actions
- Webhooks
- Everything in Professional +
- Answer bot
- Zia AI assistant
- Guided Conversations
- Skill based assignment
- Multi level IVR
- Multi brand help center
- Custom modules
- Validation rules
- Sandbox
Awards & Badges Received
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Key Features of Zoho Desk
Key Features:
Key Specification
Other Categories: | Cloud Telephony and IVRS Software Help Desk Software Asset Management Software After Sales Service Software Content Management System & Software Customer Experience Management Software Customer Feedback Software Customer Support Software Customer Success Software Content Collaboration Software Knowledge Base Software Help Desk Software For Free Help Desk Software For Mac Cloud Management Platform customer service software Omnichannel Communication Platform |
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Deployment: | Cloud Hosted |
Customer Support: | Phone,Email,Live Chat,Online (Ticket) |
Customization: | Yes |
Languages Support: | Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish |
Who uses Zoho Desk
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
Company Name: | Zoho Corporation |
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Headquarter: | Chennai, Tamil Nadu India |
Website: |
Visit Website |
Social Media: |
Zoho Desk Description
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Zoho Desk are as follows :
- Personals
- Startups
- SMEs
- Agencies
- Enterprises
Zoho Desk has 4 plans,
- Express INR 400.00 user/month billed annually
- Standard INR 800.00 user/month billed annually
- Professional INR 1400.00 user/month billed annually
- Enterprise INR 2400.00 user/month billed annually
The key featuers of Zoho Desk are as follows :
- Help Desk Management
- Cataloging/Categorization
- Collaboration Tools
- Full Text Search
- Knowledge Management
- Self Service Portal
- Customizable Branding
- Reporting/Analytics
- Customizable Templates
- Feedback Management
- Live Chat
- Customer Support
Zoho Desk pricing model : Yearly,Monthly,Onetime(Perpetual License)
Zoho Desk is Online Software.
Yes
Zoho Desk offers Phone,Email,Live Chat,Online (Ticket) support.
Zoho Desk provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,Whitepapers,On-Site Training for the software training.