ManageEngine ServiceDesk Plus

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Help Desk Software For Small Business | Service Center Software

Yearly,Monthly,Onetime(Perpetual License)

14 Days

Platform:

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ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, project management, purchasing, contract management, and knowledge base in one low-cost package.

Pricing of ManageEngine ServiceDesk Plus

Professional Edition

INR 1056.00

Free upto 2 technicians and 250 nodes
Help desk management
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Knowledge base

Standard Edition

INR 528.00

Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports

Enterprise Edition

INR 3234.00

Free upto 2 technicians and 250 nodes
Incident management
Asset management
Service catalog
Change management
CMDB
Problem management

Key Features of ManageEngine ServiceDesk Plus

Alerts/Escalation
Automated Routing
Community Forums
Customer Data Base
Customized Branding
Document Management
Document Storage
Email Delegation for Gmail
Email Integration
Email notes for Gmail
Help Desk Management
IT Asset Management
Interaction Tracking
Issue Tracking
Knowledge Base
Live chat system
Multi-Channel Communication
Multiple Brands Products
Online Forums
Requirements Review
Saas help desk software
Self Service Portal
Service Catalog Management
Service Desk (ITIL ITSM)
Service Level Management
Share Emails in Gmail
Third Party Integration
Ticket Management
To-Do List

Specification

Other Categories:

Help Desk Software, Asset Management Software, Customer Support Software

Deployment:

Cloud Hosted

Customer Support:

Phone,Email,Live Chat,Online (Ticket)

Customization:

Yes

Languages Support:

English

Who uses ManageEngine ServiceDesk Plus

Personal

StartUps

SMEs

Agencies

Enterprises

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Company Details

Company Name: Zoho Corporation Pvt. Ltd.
Website: Visit Website
Headquarter: Pleasanton
Social Media:

Description

ManageEngine ServiceDesk Plus is a web-based, easy-to-use Help Desk and Asset Management App with many features such as contract management, purchasing, and knowledge management functionalities. It has an ITIL-ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management, and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus assists you in improvising the productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus permits end-users to give tickets through various channels. It automates important workflow tasks, for example, case routing, acknowledging requester, technician notification, and handling of SLA rules. The software module permits you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus provides precise inventory tracking functionality across Windows and Linux workstations.