ManageEngine ServiceDesk Plus
Help Desk Software For Small Business | Service Center Software
ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, project management, purchasing, contract management, and knowledge base in one low-cost package.
Pricing of ManageEngine ServiceDesk Plus
Professional Edition
- Free upto 2 technicians and 250 nodes
- Help desk management
- Self-service portal
- Software Asset management
- Asset inventory reports
- Agent based asset scanning
- Knowledge base
Standard Edition
- Free forever upto 5 technicians
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
Enterprise Edition
- Free upto 2 technicians and 250 nodes
- Incident management
- Asset management
- Service catalog
- Change management
- CMDB
- Problem management
Key Features of ManageEngine ServiceDesk Plus
- Alerts/Escalation
- Automated Routing
- Community Forums
- Customer Data Base
- Customized Branding
- Document Management
- Document Storage
- Email Delegation for Gmail
- Email Integration
- Email notes for Gmail
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Issue Tracking
- Knowledge Base
- Live chat system
- Multi-Channel Communication
- Multiple Brands Products
- Online Forums
- Requirements Review
- Saas help desk software
- Self Service Portal
- Service Catalog Management
- Service Desk (ITIL ITSM)
- Service Level Management
- Share Emails in Gmail
- Third Party Integration
- Ticket Management
- To-Do List
Specification
Other Categories:
Help Desk Software, Asset Management Software, Customer Support Software
Deployment:
Cloud Hosted
Customer Support:
Phone,Email,Live Chat,Online (Ticket)
Customization:
Yes
Languages Support:
English
Who uses ManageEngine ServiceDesk Plus
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
- Company Name: Zoho Corporation Pvt. Ltd.
- Website: Visit Website
- Headquarter:
Pleasanton, California United States
- Social Media:
Description
ManageEngine ServiceDesk Plus is a web-based, easy-to-use Help Desk and Asset Management App with many features such as contract management, purchasing, and knowledge management functionalities. It has an ITIL-ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management, and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus assists you in improvising the productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus permits end-users to give tickets through various channels. It automates important workflow tasks, for example, case routing, acknowledging requester, technician notification, and handling of SLA rules. The software module permits you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus provides precise inventory tracking functionality across Windows and Linux workstations.
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ManageEngine ServiceDesk Plus Video
ManageEngine ServiceDesk Plus Screenshots
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FAQ's
The user group of ManageEngine ServiceDesk Plus are as follows :
- Personals
- Startups
- SMEs
- Agencies
- Enterprises
ManageEngine ServiceDesk Plus has 3 plans,
- Professional Edition INR 1056
- Standard Edition INR 528
- Enterprise Edition INR 3234
The key featuers of ManageEngine ServiceDesk Plus are as follows :
- Alerts/Escalation
- Automated Routing
- Community Forums
- Customer Data Base
- Customized Branding
- Document Management
- Document Storage
- Email Delegation for Gmail
- Email Integration
- Email notes for Gmail
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Issue Tracking
- Knowledge Base
- Live chat system
- Multi-Channel Communication
- Multiple Brands Products
- Online Forums
- Requirements Review
- Saas help desk software
- Self Service Portal
- Service Catalog Management
- Service Desk (ITIL ITSM)
- Service Level Management
- Share Emails in Gmail
- Third Party Integration
- Ticket Management
- To-Do List
ManageEngine ServiceDesk Plus pricing model : Yearly,Monthly,Onetime(Perpetual License)
ManageEngine ServiceDesk Plus is Online Software.
Yes
ManageEngine ServiceDesk Plus offers Phone,Email,Live Chat,Online (Ticket) support.
ManageEngine ServiceDesk Plus provides Video Guides,Webinars,Infographics,Case Studies for the software training.