The company is not only responsible for selling the product, to retain the potential customers the company should work even after selling the product to the customer. It may not be possible with the manpower available in the firm, so the company may seek help from any of the software providers like Techimply and have the best After-Sales Software. After-Sales software will help in managing all the activities that are vital after selling the product. The world is highly competitive and even if you lag in a single step, it means you are losing something somewhere, so make steps appropriately to be successful.
Our unique, all-in-one solution provides complete visibility, coordination and control of all aspects of your business. With Ant My ERP , every employee -- from the CEO to the field technician, and from the head of sales and marketing to the customer service representative -- will have the tools and resources he or she needs to be more productive. View Profile
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Our Expertise in the wide range of business applications in Multi-Tier distribution Architecture and Mobile device provided innovatively and quality IT products and solution to help implementation of the agile, integration system and process that will help the business continue to grow. View Profile
We serve a variety of industries with varying needs for perfect Service CRM . Despite being a 9-year-old company in the industry, we have managed to carve out a niche for ourselves by providing exceptional quality services at an unbeatable price. Our customer support team is available 24*7 to assist our customers and provide solutions. We are pleased to report that our company has achieved 100% customer satisfaction with our dedicated services. View Profile
This software is a complete solution to companies which are struggling with the aftersale services and are struggling to manage the customer complaints.Our company Elvento labs provide Aftersale solution to companies which are struggling to manage customer complaints effectively.A poorly handled complaint from a single customer might lead to huge losses for your business. Don’t let this be you.To grow your business, it is important to listen and act on customer feedback.This is why Read More... View Profile
Dquip's lead management software assists you in lead acquisition, qualification, verification, assignment/routing, prospecting, and sales closure. Failure to set sales targets and monitor sales performance and tracking, managing, and servicing leads. View Profile
Save your time by managing all your sales and marketing activities at ease with SalesDiary. View Profile
CS360 is one of the best After Sales Service Management Software in India to rationalize the after-sale service process and Increase efficiency and customer satisfaction. View Profile
MicroCRM™ is web-based cloud CRM and AMC Management software for all industries. It has some great features which can increase sales and improve productivity in any organization. View Profile
CBO Infotech Pvt. Ltd. is a software developing company that aims to provide cost-effective and flexible pharma software for Indian pharmaceutical companies. CBO Infotech software is capable of importing and exporting existing data from all the other billing and inventory software and can also be integrated with Tally. View Profile
Outwork AI is an advanced generation cloud-based customer relationship and sales management system. It has full-fledged portable and web applications with all the attributes of a CRM and SFA. It enlarges the efficiency of front-line sales and gives point-by-point insights. View Profile
Sales Force Tracking System is an amalgamation of logistics and distribution management, Medico has a large market share in India and has a large user base spread across the globe. View Profile
An online sales force automation software for efficiencies and profitability for your sales team. On-demand, SFA software supplies automation to your business which is needed in today's modern business era. View Profile
Unocom Tech CRM is a Hybrid CRM with attributes like Lead Management, Telecalling, Quotations, Invoicing, Advance Booking, Complaint Management, Task Scheduling, AMC, Standby, Rejection Management, Contacts, Products, Inventory, Basic Accounting, IVR. View Profile
The world's first low price with high-quality CRM, build just for small businesses and startups. The complete CRM cloud is free for up to ten users. After ten user license, it will be just a $2 dollar for every user. View Profile
Novosales SaaS Business Platform to customize and build new solutions, for your complete organization or for just a department. View Profile
BuildDesk ERP System is specially designed for the important Estate industries. it's a business method management package for the ‘Building and Construction Industry'. View Profile
Astral Manufacturing has automized the process by maintaining the inventory which will give an idea about if there is a need to purchase raw materials, direct entry of the order from a customer, barcode used to be generated for the product to be dispatch, tracking of payment collection became easy. View Profile
BizPlus CRM's web-based version is super flexible as company employees can use the software at any given location with internet access and use the software on any of the devices. View Profile
Salesforce is the world's best CRM solution, with a vast array of business solutions to helps smoothen your sales, service, marketing, and engagement. View Profile
Salesforce Sales Cloud is a customer relationship management system. It has rich capabilities to control the sales process of small-size to mid-size and large businesses. You can uplift your sales and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts. View Profile
After-sales support is a service provided after a customer has purchased a product. Some examples of after-sales service are extended warranty, upgrade in the product, training, discounts, or a gift hamper.
Regular follow-ups create a good customer relationship
Most companies make use of ASSMS to satisfy the customer, companies have to make an entry the details about a sales product and customer details. Once an organization creates a ledger for a sale product they will schedule the time to make follow-up customer related to get feedback about the product sale and to know the new requirement of the customer. A person in the posting of in-charge for customer service should check about the feedbacks given by the customer to develop their standard.
The ability to capture service request
The ASSMS has full details about a product that sale to a customer with a unique code for further identification. The software has detail about client contact information as contact number, e-mail, customer portal ID and few contacting methods. If any queries regarding the product, a customer can send a service request through any medium of contact to the company. The software has the portability to handle multiple service requests from multiple customers. Automated capture of the software will remind the company to note down the number of services and reasons for service for a customer. Uploading a request through multiple modes makes a particular or group of the company be alert in their customer service.
Segregates the service request
The software segregates the service request from multiple customers to the predefined sections on the ASSMS. A company should upload their service of the area and applicable service for a product under its protocol to segregates the request. Defined criteria are the main thing of software to prioritize the request to be serviced. There are a number of services that can be provided by a company, a software will divide the service request by filtering the priority of work, priority to customer, and location. The software saves the time of manual allocation and helps to decide to prioritize work to respond to the customer within a short time and quick access.
Assigning resources due to customer priority
Once a customer buys a product from the customer, they will look for good service to provide by a company to have a ramp on customer service relationship. A Product company has to make an installation process for customers to enjoy the benefit of using the product. After installation corresponding employee should make an entry of details about the date of product sale, an installation made date, warranty of a product, and some more modules to fill for further verification in the future. A service engineer from a company has to send the confirmation of details about the product and preventive care for the products to the customer will bind a positive wavelength among customer and brand.
Reminder Notification and creating awareness
During the process of follow-ups, companies need to feed the details about when to call back to the customer again. Explaining about the awareness and preventive measures to take for a product will create a registration of company brand in customer mind. The software After Sales Service Management will remind the details on timing to hold an event on the specified day to make follow-up against the customer. By using this software vendors will find familiar images about a company or organization, and refer to buy further requirement needs in forthcoming days. If you assign a task correctly the software never makes mistakes in organizing the services and it will never miss out on any tasks to be reminded for a company or organization. It creates alerts for reminders and follow-ups for a product.
After-sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers and increases brand value. Customers start believing in the brand and get associated with the organization for a longer duration
Digitizing your business is the best option to boosts up your sales to earn revenue in the business industry. In every business, customers often used to look for the same interest before and after-sales of a product. Due to some lacking of customer service, often many business people missed out on their valuable customers. It is not the fact, the reason is many companies have the interest to retain their loyal customers with them but they don’t find a better way to do it perfectly. Most vendors don’t find interest from registered companies to have good customer service and support. To crack this situation, companies developed after-sales software.
Verifying about the After-sales software
After-sales software is a unique software platform developed by using the advancement in information technology to gain a superior edge in the business industry. Turnaround Time is the basic concept of many companies to ruin their business, but managing customer service after sales become tricky. Companies find it difficult to allow each person for tracking the sales and service providing work, so they get lacking in taking care of current and loyal customers. Every company needs to satisfy customer’s needs within a short period of time to business again with them. The After-sales software will remind the company to track the quality of sales products within the duration from the date of sale.
Regular follow-ups create a good customer relationship
Most companies make use of after-sales software to satisfy the customer, companies have to make an entry the details about a sales product and customer details. Once an organization creates a ledger for a sale product they will schedule the time to make follow-up customer related to get feedback about the product sale and to know the new requirement of the customer. A person in the posting of in-charge for customer service should check about the feedbacks given by the customer to develop their standard.
The ability to capture service request
The after-sales software has full details about a product that sale to a customer with a unique code for further identification. The after-sales service management software has detail about client contact information as contact number, e-mail, customer portal ID and few contacting methods. If any queries regarding the product, a customer can send a service request through any medium of contact to the company. The after-sales service management software has the portability to handle multiple service requests from multiple customers. Automated capture of the after-sales software will remind the company to note down the number of services and reasons for service for a customer. Uploading a request through multiple modes makes a particular or group of the company be alert in their customer service.
Segregates the service request
The after-sales software segregates the service request from multiple customers to the predefined sections on the after-sales service management software. A company should upload their service of the area and applicable service for a product under its protocol to segregates the request. Defined criteria are the main thing of after-sales service management software to prioritize the request to be serviced. There is a number of services that can be provided by a company, an after-sales software will divide the service request by filtering the priority of work, priority to customer, and location. The after-sales service management software saves the time of manual allocation and helps to decide to prioritize work to respond to the customer within a short time and quick access.
Assigning resources due to customer priority
Once a customer buys a product from the customer, they will look for good service to provide by a company to have a ramp on customer service relationship. A Product company has to make the installation process for customers to enjoy the benefit of using the product. After installation corresponding employee should make an entry of details about the date of product sale, an installation made date, warranty of a product and some more modules to fill for further verification in the future. A service engineer from a company has to send the confirmation of details about the product and preventive cares for the products to customer will bind a positive wavelength among customer and brand.
Reminder Notification and creating awareness
During the process of follow-ups, companies need to feed the details about when to call back to the customer again. Explaining about the awareness and preventive measures to take for a product will create a registration of company brand in customer mind. The After-Sales Software will remind the details on timing to hold an event on the specified day to make follow-up against the customer. By using after-sales service management software vendors will find familiar images about a company or organization, and refer to buy further requirement needs in forthcoming days. If you assign a task correctly the after-sales service management software never makes mistakes in organizing the services and it will never miss out on any tasks to be reminded for a company or organization. It creates alerts for reminders and follow-ups for a product.
