Find 20 Best Cloud Telephony software & IVR Software Providers in India

Knowlarity SmartIVR

Software BY Knowlarity Communications Pvt. Ltd

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Knowlarity SmartIVRK continue and operates from the world's most reliable cloud computing platform, with inbuilt mechanisms for fail over, verbosity, backup and auto-scaling.You might take a vacation but SmartIVR never will. View Profile


Everything you need for your business phone system

Yearly,Monthly,Onetime(Perpetual License)
14 Days

MyOperator is India's most trusted cloud name control system, simplifying income and customer service for any-sized business. So far, we have been capable of winning the agreement with over 7000+ customers and are developing larger with time. View Profile


Software BY Exotel Techcom Pvt Ltd

14 Days

Exotel is a business phone system that offers features like Smart IVR for you Business. You can set up an efficient call routing/management/recording system in 5 minutes of cloud telephony device. View Profile


Call Center on a Clould

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Mcube is State of art Call Center Solution on a cloud to improve the sales productivity & customer expreince. MCube Cloud Telephony Solutions make it easier and affordable for your business to manage inbound voice calls automatically 24x7. View Profile


Your Own Call Centre

14 Days

YOCC- Your Own Call Centre gives you the power to base your entire cloud communication system on an automated, single number that supplies correspondingly to unlimited extensions, without any hindrances benefited by cloud telephony. View Profile


Software BY ZipDial Mobile Solutions Pvt Ltd.

14 Days

Zipdial is an engagement & analytics platform for mobile. Brand managers use it to drive exceptionally higher customer engagement through IVR System and cloud telephony. View Profile


The Virtual Phone System for Super Efficient Teams

14 Days

CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. View Profile


Software BY Bitrix Inc.

Monthly,Onetime(Perpetual License)
14 Days

Bitrix24 is Most trusted and easy to use CRM software which Solution to Manage and Organize interaction with Prospects and Existing clients, channel partners and other organization's contacts. Bitrix has a workgroup and other collaboration tools. View Profile


Web based Real Estate CRM Software

Yearly,Monthly,Onetime(Perpetual License)
14 Days

T3 CRM for Real Estate & Construction is very rich in functionality and is an industry specific product. The build in process at each level of modules makes it very easy for the user to move to the next level of cycle in a much easy way. View Profile

Ozonetel CloudAgent-lite

Software BY Ozonetel

Onetime(Perpetual License)
14 Days

CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system. View Profile


Software BY Alliance Infotech

Onetime(Perpetual License)
14 Days

Alliance VoiceXchange with a configurable call flow offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases, telephones, and fax machines. View Profile

Ozonetel Kookoo

Software BY Ozonetel

Onetime(Perpetual License)
14 Days

KooKoo is an interface between your web application and the caller. It takes phone commands from you and executes them on your behalf to the caller.The best way to think of KooKoo is as just another web page in your application for your ivrs system. View Profile


Software BY Bay Talkitec Pvt. Ltd

Onetime(Perpetual License)
14 Days

Bay Talkitec has been providing the best-in-class Call management & IVR systems and has successfully executed user friendly and multi-purpose IVR installations across diverse sectors. View Profile

Experience Manager


Onetime(Perpetual License)
14 Days

Experience Manager addresses capturing caller's data at each dialog level and generating different kinds of reports in a pictorial way which helps the managers to analyze quickly and tune the applications with IVR. View Profile


Software BY Microsoft Corporation

14 Days

Skype keeps the world talking, for free. Share, message and call - now with group video on mobile and tablet too. View Profile


Software BY Prologic first

Onetime(Perpetual License)
14 Days

SmartTEL Voice Mail is an optional software based voice messaging system and call management system with all the typical features required by hotels or any hospitality business in india or abroad in terms of IVR and cloud telephony View Profile


Software BY Nextiva

14 Days

Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. View Profile

Solutions Infini Cloud Communication

Messaging & Cloud Telphony

14 Days

Solutions Infini is a Cloud communication service provider catering to Messaging, Voice and Email services. Solutions Infini is a Global Cloud communication Platform which provides customized Messaging & Cloud Telephony Solutions. View Profile

UnocomTech CRM

Hybrid CRM

14 Days

Unocom Tech CRM is a Hybrid CRM with attributes like Lead Management, Telecalling, Quotations, Invoicing, Advance Booking, Complaint Management, Task Scheduling, AMC, Standby, Rejection Management, Contacts, Products, Inventory, Basic Accounting, IVR. View Profile


Communication Simplified

Onetime(Perpetual License)
14 Days

MOBtexting is a leading Communication Platform as a Service (CPaaS). MOBtexting provides A2P Messaging & Cloud Telephony Services to promote businesses, automate customer interactions, improve customer engagement, track the communication, etc. View Profile

Page Last Updated On September 23, 2023

Frequently Asked Questions (FAQs)

Cloud Telephony & IVRS software in india help in the automation of the entire telephony system and the system plays a major in gathering information about the customers and to route calls to the right customers at the right time. This becomes a key reason to build a healthy relationship between the customers and the company.

The system enables the dial part for identification, routing and segmenting of callers to the relevant and most important according to some priority to the agents or customers.

Cloud telephony offers numerous benefits for businesses of all sizes and industries. Here are some of the key advantages:

  1. Cost Savings
  2. Scalability
  3. Flexibility
  4. Quick Deployment
  5. Advanced Features
  6. Reliability and Redundancy
  7. Maintenance and Updates
  8. Global Reach
  9. Integration
  10. Analytics and Insights
  11. Disaster Recovery
  12. Environmental Impact

In summary, cloud telephony offers a cost-effective, flexible, and feature-rich communication solution that aligns well with the modern business landscape, enabling improved customer experiences and operational efficiency.

Certainly, here are the advantages of cloud telephony:

  1. Cost Savings: Cloud telephony eliminates the need for significant upfront investments in hardware and infrastructure. Businesses can operate without the expenses of traditional phone systems, as they pay for services on a subscription basis.
  2. Scalability: Cloud telephony solutions are easily scalable. Whether your business is expanding or downsizing, you can adjust your communication resources accordingly, avoiding the complexities associated with traditional hardware upgrades.
  3. Flexibility: With cloud telephony, employees can make and receive calls from anywhere with an internet connection. This flexibility is especially valuable for remote work and businesses with multiple locations.
  4. Quick Implementation: Setting up cloud telephony is faster and simpler compared to traditional systems. Minimal hardware requirements and easy configurations mean you can have your communication system up and running swiftly.
  5. Advanced Features: Cloud telephony offers a wide range of advanced features such as IVR, call routing, call analytics, integration with CRM systems, voicemail-to-email, and more. These features enhance customer interactions and streamline internal processes.
  6. Reliability: Reputable cloud telephony providers offer high levels of reliability through redundant servers and data centers. This minimizes downtime due to technical issues and ensures uninterrupted communication.
  7. Maintenance and Updates: Cloud telephony providers handle maintenance, updates, and security patches, reducing the IT workload and allowing your team to focus on more strategic tasks.
  8. Global Reach: Cloud telephony allows you to establish local or toll-free numbers in various regions without a physical presence. This feature simplifies expansion into new markets and reaching a broader customer base.
  9. Integration: Cloud telephony systems can seamlessly integrate with other business tools like CRM software, help desk solutions, and more. This integration streamlines workflows and data management.
  10. Analytics and Insights: Cloud telephony solutions offer detailed call analytics and reporting. This data helps businesses understand call patterns, customer behavior, and agent performance, enabling informed decision-making.
  11. Disaster Recovery: Cloud telephony systems include built-in disaster recovery features. In case of an unforeseen event, calls can be quickly rerouted to alternative locations or devices.
  12. Environmental Impact: Cloud telephony contributes to a reduced environmental footprint by minimizing the need for physical infrastructure and hardware.

In summary, cloud telephony offers cost-effectiveness, scalability, flexibility, and a host of advanced features that can enhance customer service, streamline operations, and improve overall business efficiency.

Choosing the best telephony software for your business requires careful consideration of your specific needs and goals. Here's a step-by-step guide to help you make an informed decision:

  1. Assess Your Needs:

    • Determine the size of your organization and the number of users who will need telephony services.
    • Identify the types of communication you need (voice calls, video calls, SMS, etc.).
    • Consider any special features you require, such as IVR, call recording, call analytics, integration capabilities, etc.
  2. Scalability:

    • Choose a telephony solution that can grow with your business. Ensure it's easy to add new users, features, and phone lines as your organization expands.
  3. Cloud vs. On-Premises:

    • Decide whether a cloud-based or on-premises solution better suits your needs. Cloud solutions offer flexibility, cost savings, and easier scalability, while on-premises solutions provide more control over data.
  4. Features and Functionality:

    • List the essential features you need. Consider IVR capabilities, call routing, integration with existing systems (CRM, help desk), call analytics, voicemail, and more.
  5. Integration:

    • Ensure the telephony software can seamlessly integrate with your existing business tools and software. This streamlines workflows and centralizes data.
  6. Ease of Use:

    • The software should have an intuitive interface that your team can easily navigate. Complicated systems can lead to inefficiencies and training challenges.
  7. Reliability and Support:

    • Research the provider's uptime history and customer reviews to gauge reliability.
    • Check the quality of customer support, including availability and responsiveness.
  8. Security and Compliance:

    • Ensure the software complies with industry regulations (HIPAA, GDPR, etc.) if applicable to your business.
    • Evaluate the provider's security measures, data encryption, and data storage practices.
  9. Customization:

    • Determine how much you can customize the software to meet your unique business needs.
  10. Cost and Pricing Model:

    • Compare pricing plans and understand what's included in each package.
    • Consider whether the software operates on a subscription model, per-user pricing, or usage-based pricing.
  11. Trial and Demo:

    • Whenever possible, request a trial or demo of the software. This hands-on experience can help you evaluate its usability and features firsthand.
  12. Vendor Reputation:

    • Research the vendor's reputation in the industry. Read reviews, check references, and assess their track record.
  13. Future-Proofing:

    • Choose a solution that is adaptable to technological advancements and changing business needs.
  14. Training and Support:

    • Ensure the vendor provides adequate training resources and customer support to help your team use the software effectively.
  15. Contract and Terms:

    • Carefully review the contract terms, including cancellation policies, data ownership, and any hidden costs.

By thoroughly evaluating these factors and aligning them with your business goals, you can make an informed decision about the telephony software that best suits your organization's needs.