Communication is a massive system in today’s world and there also evolved a number of types of cloud telephony & IVR software and system in the field of communication. In the list, the Interactive Voice Response system is one such system to make the communication process easier. The software has a tendency to automate the cloud telephony system and play a major role in the interaction with the callers, to gather information from them, and also to route calls to the right receivers. To have the cloud telephony & IVR software you can approach Techimply to get help with the software with the right features to enhance your business.
Knowlarity SmartIVRK continue and operates from the world's most reliable cloud computing platform, with inbuilt mechanisms for fail over, verbosity, backup and auto-scaling.You might take a vacation but SmartIVR never will.
Everything you need for your business phone system
MyOperator is a cloud-based business phone system providing solutions like virtual phone numbers (toll free/non-tollfree), IVR, call management features like call tracking, call recording, live call transfer, callers' database, virtual receptionist and more.
Exotel is a business phone system that offers features like Smart IVR for you Business. You can set up an efficient call routing/management/recording system in 5 minutes of cloud telephony device.
Mcube is State of art Call Center Solution on a cloud to improve the sales productivity & customer expreince. MCube Cloud Telephony Solutions make it easier and affordable for your business to manage inbound voice calls automatically 24x7.
YOCC- Your Own Call Centre gives you the power to base your entire cloud communication system on an automated, single number that supplies correspondingly to unlimited extensions, without any hindrances benefited by cloud telephony.
Bitrix24 is Most trusted and easy to use CRM software which Solution to Manage and Organize interaction with Prospects and Existing clients, channel partners and other organization's contacts. Bitrix has a workgroup and other collaboration tools.
T3 CRM for Real Estate & Construction is very rich in functionality and is an industry specific product. The build in process at each level of modules makes it very easy for the user to move to the next level of cycle in a much easy way.
CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system.
KooKoo is an interface between your web application and the caller. It takes phone commands from you and executes them on your behalf to the caller.The best way to think of KooKoo is as just another web page in your application for your ivrs system.
Experience Manager addresses capturing caller's data at each dialog level and generating different kinds of reports in a pictorial way which helps the managers to analyze quickly and tune the applications with IVR.
SmartTEL Voice Mail is an optional software based voice messaging system and call management system with all the typical features required by hotels or any hospitality business in india or abroad in terms of IVR and cloud telephony
Solutions Infini is a Cloud communication service provider catering to Messaging, Voice and Email services. Solutions Infini is a Global Cloud communication Platform which provides customized Messaging & Cloud Telephony Solutions.
MOBtexting is a leading Communication Platform as a Service (CPaaS). MOBtexting provides A2P Messaging & Cloud Telephony Services to promote businesses, automate customer interactions, improve customer engagement, track the communication, etc.
The Buyer’s Guide For Cloud Telephony and IVRS Software
What are Cloud Telephony & IVR Software?
Cloud telephony software is a kind of communication that makes your telephone system a cloud-based system, it is also known as hosted telephony. Cloud telephony software solution provides very smooth and quick user assistance which gives the caller a much-enhanced experience.
One of its main USPs is that it greets the caller with a personalized message and also attends to all the callers without fail. IVR Software solution greets the customer in this way that it creates trust and infuses warmth within the customer.
The cloud telephony software solution has a guided menu structure that handles the callers with maximum professionalism. This system has a combination of self-service and agent interaction which resolves the queries of the caller in a very diverse manner.
The option of self-service in IVR Software solutions enables the caller to get rid of their query on their own, which minimizes the dependency on the agents, this increases the level of satisfaction in them.
Cloud telephony solutions minimize the traffic on the server. This means that it intelligently, identifies, segments, and routes the call to the relatable agent. The queries which are of major concern are followed first.
To scale the calling channels is one of the major concerns of companies. With the help of cloud telephony software solution & IVR Software, it can be done effortlessly. It serves you the way to avoid those hefty infrastructures to scale up the channels.
IVR Software can be termed as a savior for your firm as it provides with many features like call recording, calls barging, and analysis feature. It offers all the comprehensive data like the on-going tasks, like call log, call recording, and many more.
1. List of Features you Should Gaze for in Cloud Telephony Software and IVR Software
There are plenty of features related to best cloud telephony software solutions that will help you out in running your business smoothly. It provides you with a smooth and efficient working platform so that you can carry out more function in less time.
Customizable IVR SOftware
There are a lot more things that you can use your IVR software for. You can build a system for systematic call flows which are customer-oriented. Call handling can also be optimized as well as self-service can also be intelligently done.
With the use of a best cloud telephony software & IVR Software solution you can record the customer calls which can be used later to train the agents which is a very good touch towards making them perfect for the job. This can also be used to solve customer issues as well as make the right decision at the right time.
This feature of the IVRS software empowers you to barge in any time for the rescue of your agents whenever your agent needs you. With the help of this, you can barge in any call to help your agent without informing the customer.
Automation of Attending the Calls
With the help of this feature you will never miss a call from the customers. Cloud telephony & IVR software empowers you to answer every incoming call with the help of an auto-attendant feature and many self-service options.
Text to speech transformationI
IVRS software are loaded with this feature to capture the customer's attention with the help of personalized interaction. The script to be used can be altered at any time according to the nature of the business. You can also record a dynamic voice note for the IVR software
Keep a close look at your dashboard
This feature of the best cloud telephony software solution empowers you to control the entire activities related to the call center on a single dashboard. There is also a monitoring dashboard that helps to keep a track of center performance, also helps to track agent calls, and assess all the other parameters on a single dashboard.
2. A Process to Purchase the Right Cloud Telephony Software and IVR Software
Cloud telephony & IVR Software solutions have become one of the most popular software among different companies in recent times. This is because company owners are now focusing more on customer satisfaction as well as sales team convenience. This software is one of the best and easiest ways to satisfy the customers as well as for individual satisfaction. So, some of the best ways to get yourself right software is-
The very first step should be consulting your staff and most importantly the attendant team about this cloud telephony software & IVR Software as they are the ones who have to work regularly with this software. They are the ones who work day and night to increase sales and improve customer support service. This step will help you in making the right decision. You can ask your consultation team which will help you in making the right decision and purchasing the best cloud telephony & IVR Software in India for your company.
Your budget should always be in your mind related to IVRS system. Your spending capability should always be in your mind while you enter the online market to purchase the software. Therefore, you should consult your accounts team to make yourself aware of your bank balance and your spending capability. To take your company ahead in the market, spend on that software that provides you with all the potential features required by you and your company.
It’s pretty evident that your employees are having problems in solving numerous customer issues at a time, which raises the need for a cloud telephony & IVR Software solution. Therefore before consulting for a quotation or doing any investment note down all the points which are limiting the growth of your company and giving a major problem to your employees.
After getting all the relatable points that make your working system defective consult your team regarding their expectation from this software. Take a proper note of all these demands. Keeping all the points in the priority you need to spend the money on that IVRS System which provides you with all the potential features and is suitable for all your needs.
Checking all the present options online should be the following step, this will help you grab the best deal for your company. With the help of a knowledgeable team, this will be a very easy task. Don’t leave any opportunity to grab the best cloud telephony & IVR software solution for your company.
There is a plethora of software available in the online market, among them you are the one who has to shortlist the best deal for your company. So, it is always recommended to carry out a thorough analysis before spending on the software.
To get a clear picture of the offerings and features of best cloud telephony software & IVRS system refer to all the reviews available online. This will help you to understand the original reality of this system. These reviews are very reliable up to an extent. It will be cheery on the cake if the software is provided for free. This will help you to understand the software even better. This leads to the last step of finalizing the software.
3. Things/components to Consider while Purchasing the Cloud Telephony & IVRS system
Just looking at the reviews will not do your thing of buying a best cloud telephony & IVR Software solution in India. Some of the necessary points to consider before buying an IVRS Software are-
One of the most important things about the software is that it offers a wide variety of features. But your main target should be to shortlist that one that has all the relatable features required by your company. It will be a very irresponsible decision to opt for that cloud telephony software which has plenty of features but lacks in those which is required by you the most.
Effective customer support system
Nowadays customers are particular about what they choose. Getting an effective customer support system in the form of a cloud telephony software solution will help you a lot to handle this situation. If the customer notices that the person on the call is taking more time to sort out his/her queries he/she will take no time in switching to another service provider.
Restrictions follow you everywhere and here budget is the main concern. So, the IVR Software must respect your budget so that the expenditure does not go out of your hands.
The cloud telephony software solution & IVR Software must provide regular software updates. It is not at all pocket-friendly to purchase this kind of software every now and then. The updates are also necessary to keep the system up to date with all the new features and also provide a smooth experience. So, the software which yields regular software updates is the one for you.
4. What are the Benefits of Cloud Telephony Software Solutions & IVRS Systems?
Sales and customer support are considered to be a very tough sector. Tackling different types of customers every day is a very tough job. Providing the correct and accurate service to the customer according to their need is the main challenge. Therefore, you need a cloud telephony software solution & IVR software that provides you with the benefits of making your job easier. These benefits are-
Call distribution- This feature of the IVRS system helps in distributing the customer calls based on the skills of the attendant or on the basis of the busy or free nature of the attendant.
No setup needed- The best Cloud telephony & IVR software does not require any kind of installation or setup you just need to start using it as soon as it arrives.
Multilevel solution- With the help of this system you can make a grand impression on the customers who reach out for your service. You can greet them with a significant IVR software and also helps in better call distribution based on the choices entered by the customer.
Call recording- All the calls related to the customers are automatically recorded. This works as an advantage as these recordings can be used to train the new professionals, also they can be used as proof about the commitment towards the customer, training control, etc.
Privacy of numbers- The number of the customer is not displayed to the agent, the number of the telephony provider is visible to him. This ensures maximum privacy and the confidence of the customer.
Real-time analysis- Cloud telephony software solution & IVR software ensures to depict the real-time calls as well as track calls. It also sends timely updates to the manager so that he keeps all the necessary actions in check. It also shows the agent who attends the maximums as well as the minimum calls. You can schedule all this information in the form of an email and get it delivered to you on a daily basis.
Time-based call attending- All the calls are categorized depending on the office hours. This means that when a customer calls during office hours he/she gets the call routed to the agent right away but if the call is connected in non-working hours then an automatic IVR software is played and the customer is called the next day.
Expandable- You can frequently increase the number of branches as well as agents depending upon the requirement. This type of expansion is a piece of cake for the IVRS software.
Highly reliable- Cloud Telephony Software Solution & IVRS Software is a cloud-based service so the chances of error are minimized to a great extent as compared to other types of services.
5. List of Easy to Use Cloud Telephony and IVR Software
There are many notable options when it comes to Cloud telephony & IVR Software. For your help, here is some best cloud telephony software & IVR Software in India that you can look at-
MyOperator- This is a best cloud-based business phone system which provides features like virtual phone number which are toll-free or non-toll free, IVR, call management features like call tracking, live call transfer and many more. All these features are really helpful in the real world. This software provides a trial period of 14 days.
CallHippo- It is considered as the most powerful easy to use a cloud-based system which is known for taking the businesses to a new level and support the internal system very effectively. This software provides a trial period of 14 days.
Knowlarity SmartIVR- This cloud telephony & IVR software is said to operate from the world's most reliable computing platform. It has an inbuilt mechanism for failover, verbosity, backup, and auto-scaling. This software also provides a trial period of 14 days.
MCube- It is a state of art call center solution which is known for improving sales productivity and customer experience. It makes the process of attending calls all day round automatically. It provides a trial period of 14 days.
6. Why do you need Cloud Telephony & IVRS Software for your Business?
Here are some reasons that make you realize the need for Cloud Telephony & IVRS software.
Reduces the Rate of Spam Calls
During the time you are busy serving your potential customer spam calls are something that makes you irritated and loses productivity time this may the source to lose some business as well. When you have the best IVR system you may be free from such spam calls since it acts like a bouncer in the nightclub.
Turning Calls to Text
Recent researches say that out of 10 customers 9 of them feel comfortable texting instead of making phone calls since they consider phone calls are a waste of time and when it is the text they can text at any time irrespective of sound and other factors. IVR system will help you to reduce the cost of calls and discomfort in making calls by replacing them with texts. The system also automates the process, self-service option and it also helps in reducing the costs along with allowing the customers to quickly resolving their queries.
Enrich conversation with your customers
One key factor to maintain a good relationship with your potential customers is by having a healthy conversation with them. With the help of the IVR system, it is possible to have such conversations and the software makes them automated them in an efficient manner.
Call Handling Times will be Reduced
Handling for any agents will consist of talk time, half time, and warp time as well. From the vantage point of the customer experience, time is the overtime that the customer will spend on the phone ring from the ringing time. With the effective IVRS software, you will be able to reduce the time spent for both the agents and customers in the factor of time.
Number of qualified leads can be increased
Being the tool for inbound communication with the IVR will automate reaching out to potential clients. With the outbound call, it generates the qualified leads connecting to the qualified customers. By enabling to pick up valuable conversation your agent can stay focused on what they are actually good at, like selling of the products.
7. How to choose the Best Cloud Telephony Software Solution and IVR Software?
When you are choosing the software, there are certain things to consider and only when some qualities are satisfied there can be complete use and values can be obtained using the software.
The features of the cloud telephony software solution & IVR software based on your business needs: You can ask for certain features that you need for your business particularly. On availability of the features, it helps you more in your business.
Reviews and ratings given by the previous users: This is actually how you may know about the software. When the reviews are good and ratings are above 3 it is the right option to choose the software.
The after-sales services that the company may provide you: When the product is sold it is not the place to stop communication between the company and the client. Wherever there is a need or some technical issues in the system the company should be able to help its clients.
The strength of the customer service from the company: Since the cloud telephony software solution & IVR software is important in the production and activities of the company there should be proper functioning of the software all the time. The company also should be able to lend eras regarding any issues also in solving them.
We, at Techimply, have made certain research on different software in the market right now and our technical team is working to develop the software that completely helps you and in the development of your business. Approach us to have the best software from us and enhance your business.
8. Resources Related to Cloud Telephony Software & IVR Software
Cloud Telephony Solutions & IVRS software: Software to Enhance Communication System of your Business.
For any business, it is necessary to have a healthy conversation
and information about potential customers. With the manual process, it is
hard to carry them out since there requires a large number of written
information and work is also a tedious process. To make the process so simple
and efficient you can make use of the excellent Cloud Telephony software solutions and IVRS
What is Cloud
Telephony Solutions & IVRS software?
It is the software that helps in the automation of the entire
telephony system and the system plays a major in gathering information
about the customers and to route calls to the right customers at the right
time. This becomes a key reason to build a healthy relationship between the
customers and the company.
The system enables the dial part for identification, routing and
segmenting of callers to the relevant and most important according to some
priority to the agents or customers.