Cloud Telephony Solutions | Reviews & Features

There are plenty of features related to cloud telephony solutions that will help you out in running your business smoothly. It provides you with a smooth and efficient working platform so that you can carry out more function in less time-

Customizable IVR- There are a lot more things that you can use your IVRS solution for. You can build a system for systematic call flows which are customer-oriented. Call handling can also be optimized as well as self-service can also be intelligently done. 

Call recording- With the use of a cloud telephony solution you can record the customer calls which can be used later to train the agents which is a very good touch towards making them perfect for the job. This can also be used to solve customer issues as well as make the right decision at the right time.

Call barging- This feature of the IVRS solution empowers you to barge in any time for the rescue of your agents whenever your agent needs you. With the help of this, you can barge in any call to help your agent without informing the customer.

Automation of attending the calls- With the help of this feature you will never miss a call from the customers. Cloud telephony solution empowers you to answer every incoming call with the help of an auto-attendant feature and many self-service options. 

Text to speech transformation- IVRS solutions are loaded with this feature to capture the customer's attention with the help of personalized interaction. The script to be used can be altered at any time according to the nature of the business. You can also record a dynamic voice note for the IVR system.

Keep a close look at your dashboard- This feature of the cloud telephony solution empowers you to control the entire activities related to the call center on a single dashboard. There is also a monitoring dashboard that helps to keep a track of center performance, also helps to track agent calls, and assess all the other parameters on a single dashboard.

Cloud telephony solutions have become one of the most popular software among different companies in recent times. This is because company owners are now focusing more on customer satisfaction as well as sales team convenience. This software is one of the best and easiest ways to satisfy the customers as well as for individual satisfaction. So, some of the best ways to get yourself right software is- 

The very first step should be consulting your staff and most importantly the attendant team about this IVRS solution as they are the ones who have to work regularly with this software. They are the ones who work day and night to increase sales and improve customer support service. This step will help you in making the right decision. You can ask your consultation team which will help you in making the right decision and purchasing the best cloud telephony solution for your company.  

Your budget should always be in your mind related to this system. Your spending capability should always be in your mind while you enter the online market to purchase the software. Therefore, you should consult your accounts team to make yourself aware of your bank balance and your spending capability. To take your company ahead in the market, spend on that software that provides you with all the potential features required by you and your company.

It’s pretty evident that your employees are having problems in solving numerous customer issues at a time, which raises the need for a cloud telephony solution. Therefore before consulting for a quotation or doing any investment note down all the points which are limiting the growth of your company and giving a major problem to your employees. 

After getting all the relatable points that make your working system defective consult your team regarding their expectation from this software. Take a proper note of all these demands. Keeping all the points in the priority you need to spend the money on that IVRS solution which provides you with all the potential features and is suitable for all your needs. 

Checking all the present options online should be the following step, this will help you grab the best deal for your company. With the help of a knowledgeable team, this will be a very easy task. Don’t leave any opportunity to grab the best cloud telephony solution for your company.  

There is a plethora of software available in the online market, among them you are the one who has to shortlist the best deal for your company. So, it is always recommended to carry out a thorough analysis before spending on the software.

To get a clear picture of the offerings and features of IVRS solution refer to all the reviews available online. This will help you to understand the original reality of this system. These reviews are very reliable up to an extent. It will be cheery on the cake if the software is provided for free. This will help you to understand the software even better. This leads to the last step of finalizing the software. 

Just looking at the reviews will not do your thing of buying a cloud telephony solution. Some of the necessary points to consider before buying an IVRS solution are-

Features- One of the most important things about the software is that it offers a wide variety of features. But your main target should be to shortlist that one that has all the relatable features required by your company. It will be a very irresponsible decision to opt for that software which has plenty of features but lacks in those which is required by you the most.

Effective customer support system- Nowadays customers are particular about what they choose. Getting an effective customer support system in the form of a cloud telephony solution will help you a lot to handle this situation. If the customer notices that the person on the call is taking more time to sort out his/her queries he/she will take no time in switching to another service provider.

Expenditure- Restrictions follow you everywhere and here budget is the main concern. So, the IVRS solution must respect your budget so that the expenditure does not go out of your hands.  

Long-term usage- The cloud telephony solution must provide regular software updates. It is not at all pocket-friendly to purchase this kind of software every now and then. The updates are also necessary to keep the system up to date with all the new features and also provide a smooth experience. So, the software which yields regular software updates is the one for you. 

Sales and customer support are considered to be a very tough sector. Tackling different types of customers every day is a very tough job. Providing the correct and accurate service to the customer according to their need is the main challenge. Therefore, you need a cloud telephony solution that provides you with the benefits of making your job easier. These benefits are-

Call distribution- This feature of the IVRS solution helps in distributing the customer calls based on the skills of the attendant or on the basis of the busy or free nature of the attendant.

No setup needed- IVRS solution does not require any kind of installation or setup you just need to start using it as soon as it arrives. 

Multilevel solution- With the help of the IVRS solution you can make a grand impression on the customers who reach out for your service. You can greet them with a significant IVR and also helps in better call distribution based on the choices entered by the customer. 

Call recording- All the calls related to the customers are automatically recorded. This works as an advantage as these recordings can be used to train the new professionals, also they can be used as proof about the commitment towards the customer, training control, etc.

Privacy of numbers- The number of the customer is not displayed to the agent, the number of the telephony provider is visible to him. This ensures maximum privacy and the confidence of the customer.

Real-time analysis- Cloud telephony solution ensures to depict the real-time calls as well as track calls. It also sends timely updates to the manager so that he keeps all the necessary actions in check. It also shows the agent who attends the maximums as well as the minimum calls. You can schedule all this information in the form of an email and get it delivered to you on a daily basis.

Time-based call attending- All the calls are categorized depending on the office hours. This means that when a customer calls during office hours he/she gets the call routed to the agent right away but if the call is connected in non-working hours then an automatic IVR is played and the customer is called the next day.

Expandable- You can frequently increase the number of branches as well as agents depending upon the requirement. This type of expansion is a piece of cake for the IVRS solution. 

Highly reliable- Cloud telephony solution is a cloud-based service so the chances of error are minimized to a great extent as compared to other types of services. 

 There are many notable options when it comes to IVRS solutions. For your help, here is some IVRS solution that you can look at- 

MyOperator- This is a cloud-based business phone system which provides features like virtual phone number which are toll-free or non-toll free, IVR, call management features like call tracking, live call transfer and many more. All these features are really helpful in the real world. This software provides a trial period of 14 days. 

CallHippo- It is considered as the most powerful easy to use a cloud-based system which is known for taking the businesses to a new level and support the internal system very effectively. This software provides a trial period of 14 days.

Knowlarity SmartIVR- This system is said to operate from the world's most reliable computing platform. It has an inbuilt mechanism for failover, verbosity, backup, and auto-scaling. This software also provides a trial period of 14 days.

MCube- It is a state of art call center solution which is known for improving sales productivity and customer experience. It makes the process of attending calls all day round automatically. It provides a trial period of 14 days.