Freshcaller

Elevate care with fast and easy conversations

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What is Freshcaller?

Freshcaller is a cloud-primarily based name middle software and commercial enterprise telephone machine designed to help organizations manipulate inbound and outbound calling operations correctly. This complete VoIP answer permits groups to installation virtual name centers, deal with purchaser calls, and provide extraordinary telephone assist without luxurious hardware infrastructure. With features like IVR systems, name routing, name recording, and actual-time analytics, Freshcaller empowers customer support teams, income departments, and far off teams to supply expert calling reports, enhance response instances, and decorate purchaser satisfaction through reliable cloud telephony solutions.

Pricing of Freshcaller

Free

INR 0.00

/agent/month + pay/min, billed annually

Buy Now

No FREE minutes
Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Conversation Properties
Inbox

Growth

INR 999.00

/agent/month + pay/min, billed annually

Buy Now

Up to 2000 incoming minutes/month FREE
Number Porting
Basic Call Queues
Wait Queues Voicemail
Warm Transfer
Cold Transfer
Call Recording
Pre-built Reports
Parallel Calling
Queue Transfer

Pro

INR 2799.00

/agent/month + pay/min, billed annually

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Up to 3000 incoming minutes/month FREE
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Routing Automation
Call Lifecycle
Call Monitoring
Pause Recordings
IVR (Phone Trees)
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Agent Extensions
Smart Escalations

Enterprise

INR 4999.00

/agent/month + pay/min, billed annually

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Up to 5000 incoming minutes/month FREE
Speech Enabled IVR (Phone Trees) FREDDY
Abandoned Call Metrics
Service Level Monitoring

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Key Features of Freshcaller

Key Features:

Call Center Management
Call Control
Call Disposition and Notes
Call Routing
Caller ID
Enhanced Caller ID
Incoming Call ID
Internal Call Transfer
Smart Call Tracking
Automatic Call Distribution
Blended Call Center
Call Monitoring
Call Recording
Call Reporting
Call Me Option
Outbound Call Center
Inbound Call Center
Queue Management (Calls)
Knowledge Base

Key Specification

Other Categories:	Cloud Telephony and IVRS Software Cloud Call Center Software Cloud Contact Center Software Business Phone System Virtual Call Center Software Business Phone Number Software Virtual Phone System Software Call tracking App & Software Contact center software Remote Work Software Auto Dialer Software For PC Contact Management Software Call Center Software For Mac Contact Management Software For Free Free Contact Management Software Auto Dialer Software Call Center Software Contact Center Operations Software VoIP Providers Cloud Communication Platforms Inbound Call Tracking Software Call Monitoring Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English

Who uses Freshcaller

Personal

StartUps

SMEs

Agencies

Company Details

Company Name:	Freshworks
Headquarter:	San Mateo, California United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Freshcaller Description

Who Uses Freshcaller?

Customer support teams, sales representatives, call middle agents, remote teams, help table operators, and business experts use Freshcaller for cloud calling solutions. It serves small companies, startups, enterprises, contact facilities, and corporations requiring virtual smartphone systems, inbound name control, outbound calling campaigns, and VoIP telephony infrastructure.

Why Choose Freshcaller?

Companies choose Freshcaller for its clean setup, scalable cloud infrastructure, and less expensive pricing without hardware prices. The platform gives shrewd call routing, multi-degree IVR, call monitoring capabilities, CRM integrations, international smartphone numbers, and mobile apps that assist companies supply expert telephone aid, manipulate excessive call volumes, and maintain verbal exchange flexibility.

Benefits of Freshcaller

More advantageous patron experience thru smart name routing and IVR structures
Progressed agent productivity with call center functions and monitoring equipment
Reduced infrastructure costs using cloud-based totally VoIP cellphone machine
Higher name first-class with dependable worldwide telephony network
Extended flexibility with faraway calling and cellular app access
Comprehensive insights thru real-time name analytics and reporting

How to Use Freshcaller?

Users sign on for Freshcaller, choose neighborhood or toll-unfastened telephone numbers from 90+ nations, and configure call routing guidelines and IVR menus. teams can make and acquire calls thru web browsers or cell apps, monitor live calls, get admission to call recordings, combine with CRM systems, and analyze overall performance metrics for optimized calling operations.

Features of Freshcaller

Cloud-primarily based call center software with VoIP telephony
Multi-degree IVR (Interactive Voice reaction) device configuration
clever call routing and distribution algorithms
call recording, tracking, and whisper coaching talents
nearby and toll-loose numbers from ninety+ international locations global
CRM integration with Freshdesk, Salesforce, and different systems
real-time name analytics and performance dashboards
cellular apps for iOS and Android far off calling

Demo and Pricing
Demo:

Unfastened 21-day trial to be had to test Freshcaller capabilities
Stay product demonstrations showcasing call middle abilties
Interactive platform excursions and guided setup assistance
Video tutorials overlaying IVR configuration and make contact with routing
Aid crew to be had for personalized consultation

Pricing:

loose Plan: basic calling features for up to 10 agents
Boom Plan: starting at $15/agent/month with advanced name center capabilities
Pro Plan: around $39/agent/month which include call monitoring and analytics
Corporation Plan: beginning at $sixty nine/agent/month with unlimited call recordings
Annual billing offers cost savings on all paid plans
utilization-primarily based costs for call minutes vary by using vacation spot
additional prices for phone numbers and toll-free numbers
custom company applications to be had for big call facilities