Freshcaller

Elevate care with fast and easy conversations

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What is Freshcaller?

Freshcaller is a cloud-based call center solution by Freshworks.
It helps businesses set up virtual phone systems with no hardware.
Ideal for remote teams, it supports global calling and smart call routing.

Why Choose Freshcaller?

Freshcaller is easy to set up, affordable, and scalable.
It integrates smoothly with CRM and helpdesk platforms like Freshdesk.
You get enterprise-grade features without complex infrastructure.

Benefits of Freshcaller

Enjoy features like multi-level IVR, real-time call monitoring, and call recordings.
It boosts customer service productivity with intelligent routing.
Supports global operations with local, toll-free, and international numbers.

How to Use Freshcaller

Sign up on the Freshworks platform and select Freshcaller.
Buy or port phone numbers and configure IVR and call flows.
Add team members, assign roles, and start handling customer calls instantly.

Features of Freshcaller

Virtual Phone Numbers and Call Masking
Smart IVR, Call Routing, and Queues
Live Dashboards, Call Barging, and Analytics

Pricing of Freshcaller

Free

INR 0.00

/agent/month + pay/min, billed annually

Buy Now

No FREE minutes
Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Conversation Properties
Inbox

Growth

INR 999.00

/agent/month + pay/min, billed annually

Buy Now

Up to 2000 incoming minutes/month FREE
Number Porting
Basic Call Queues
Wait Queues Voicemail
Warm Transfer
Cold Transfer
Call Recording
Pre-built Reports
Parallel Calling
Queue Transfer

Pro

INR 2799.00

/agent/month + pay/min, billed annually

Buy Now

Up to 3000 incoming minutes/month FREE
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Routing Automation
Call Lifecycle
Call Monitoring
Pause Recordings
IVR (Phone Trees)
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Agent Extensions
Smart Escalations

Enterprise

INR 4999.00

/agent/month + pay/min, billed annually

Buy Now

Up to 5000 incoming minutes/month FREE
Speech Enabled IVR (Phone Trees) FREDDY
Abandoned Call Metrics
Service Level Monitoring

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Key Features of Freshcaller

Key Features:

Call Center Management
Call Control
Call Disposition and Notes
Call Routing
Caller ID
Enhanced Caller ID
Incoming Call ID
Internal Call Transfer
Smart Call Tracking
Automatic Call Distribution
Blended Call Center
Call Monitoring
Call Recording
Call Reporting
Call Me Option
Outbound Call Center
Inbound Call Center
Queue Management (Calls)
Knowledge Base

Key Specification

Other Categories:	Cloud Telephony and IVRS Software Cloud Call Center Software Cloud Contact Center Software Business Phone System Virtual Call Center Software Business Phone Number Software Virtual Phone System Software Call tracking App & Software Contact center software Remote Work Software Contact Management Software Call Center Software For Mac Contact Management Software For Free Free Contact Management Software Call Center Software Contact Center Operations Software VoIP Providers Cloud Communication Platforms Inbound Call Tracking Software Call Monitoring Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English