Freshcaller

Elevate care with fast and easy conversations

0.0
Rating out of 5 Based on 0 reviews

What is Freshcaller?

Freshcaller is a cloud-based call center solution by Freshworks.
It helps businesses set up virtual phone systems with no hardware.
Ideal for remote teams, it supports global calling and smart call routing.

Why Choose Freshcaller?

Freshcaller is easy to set up, affordable, and scalable.
It integrates smoothly with CRM and helpdesk platforms like Freshdesk.
You get enterprise-grade features without complex infrastructure.

Benefits of Freshcaller

Enjoy features like multi-level IVR, real-time call monitoring, and call recordings.
It boosts customer service productivity with intelligent routing.
Supports global operations with local, toll-free, and international numbers.

How to Use Freshcaller

Sign up on the Freshworks platform and select Freshcaller.
Buy or port phone numbers and configure IVR and call flows.
Add team members, assign roles, and start handling customer calls instantly.

Features of Freshcaller

  • Virtual Phone Numbers and Call Masking

  • Smart IVR, Call Routing, and Queues

  • Live Dashboards, Call Barging, and Analytics

Pricing of Freshcaller

Free

INR 0.00
INR 0.00

/agent/month + pay/min, billed annually

Buy Now
  • No FREE minutes
  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • Conversation Properties
  • Inbox

Growth

INR 999.00
INR 0.00

/agent/month + pay/min, billed annually

Buy Now
  • Up to 2000 incoming minutes/month FREE
  • Number Porting
  • Basic Call Queues
  • Wait Queues Voicemail
  • Warm Transfer
  • Cold Transfer
  • Call Recording
  • Pre-built Reports
  • Parallel Calling
  • Queue Transfer

Pro

INR 2799.00
INR 0.00

/agent/month + pay/min, billed annually

Buy Now
  • Up to 3000 incoming minutes/month FREE
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • Routing Automation
  • Call Lifecycle
  • Call Monitoring
  • Pause Recordings
  • IVR (Phone Trees)
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • Agent Extensions
  • Smart Escalations

Enterprise

INR 4999.00
INR 0.00

/agent/month + pay/min, billed annually

Buy Now
  • Up to 5000 incoming minutes/month FREE
  • Speech Enabled IVR (Phone Trees) FREDDY
  • Abandoned Call Metrics
  • Service Level Monitoring

Awards & Badges Received

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Key Features of Freshcaller

Key Features:
  • Call Center Management
  • Call Control
  • Call Disposition and Notes
  • Call Routing
  • Caller ID
  • Enhanced Caller ID
  • Incoming Call ID
  • Internal Call Transfer
  • Smart Call Tracking
  • Automatic Call Distribution
  • Blended Call Center
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Me Option
  • Outbound Call Center
  • Inbound Call Center
  • Queue Management (Calls)
  • Knowledge Base

Who uses Freshcaller

Personal
Personal
StartUps
StartUps
SMEs
SMEs
Agencies
Agencies

Company Details

Company Name: Freshworks
Headquarter: San Mateo, California United States
Website: Visit Website go-to-link
Social Media:

Freshcaller Description


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Freshcaller Video/Screenshots

Freshcaller Key Clients

User Reviews

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Frequently Asked Questions (FAQs)

The user group of Freshcaller are as follows :

  • Personals
  • Startups
  • SMEs
  • Agencies

Freshcaller has 4 plans,

  • Free INR 0.00 /agent/month + pay/min, billed annually
  • Growth INR 999.00 /agent/month + pay/min, billed annually
  • Pro INR 2799.00 /agent/month + pay/min, billed annually
  • Enterprise INR 4999.00 /agent/month + pay/min, billed annually

The key featuers of Freshcaller are as follows :

  • Call Center Management
  • Call Control
  • Call Disposition and Notes
  • Call Routing
  • Caller ID
  • Enhanced Caller ID
  • Incoming Call ID
  • Internal Call Transfer
  • Smart Call Tracking
  • Automatic Call Distribution
  • Blended Call Center
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Me Option
  • Outbound Call Center
  • Inbound Call Center
  • Queue Management (Calls)
  • Knowledge Base

Freshcaller pricing model : Yearly,Monthly

Freshcaller is Online Software.

Yes

Freshcaller offers Phone,Live Chat,Online (Ticket) support.

Freshcaller provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.