
Freshcaller
Elevate care with fast and easy conversations
What is Freshcaller?
Freshcaller is a cloud-based call center solution by Freshworks.
It helps businesses set up virtual phone systems with no hardware.
Ideal for remote teams, it supports global calling and smart call routing.
Why Choose Freshcaller?
Freshcaller is easy to set up, affordable, and scalable.
It integrates smoothly with CRM and helpdesk platforms like Freshdesk.
You get enterprise-grade features without complex infrastructure.
Benefits of Freshcaller
Enjoy features like multi-level IVR, real-time call monitoring, and call recordings.
It boosts customer service productivity with intelligent routing.
Supports global operations with local, toll-free, and international numbers.
How to Use Freshcaller
Sign up on the Freshworks platform and select Freshcaller.
Buy or port phone numbers and configure IVR and call flows.
Add team members, assign roles, and start handling customer calls instantly.
Features of Freshcaller
-
Virtual Phone Numbers and Call Masking
-
Smart IVR, Call Routing, and Queues
-
Live Dashboards, Call Barging, and Analytics
Pricing of Freshcaller
- No FREE minutes
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
- Conversation Properties
- Inbox
- Up to 2000 incoming minutes/month FREE
- Number Porting
- Basic Call Queues
- Wait Queues Voicemail
- Warm Transfer
- Cold Transfer
- Call Recording
- Pre-built Reports
- Parallel Calling
- Queue Transfer
- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
- Routing Automation
- Call Lifecycle
- Call Monitoring
- Pause Recordings
- IVR (Phone Trees)
- Custom Reports
- Call Conferencing
- Bring Your Own Carrier
- SIP Connections
- Agent Extensions
- Smart Escalations
- Up to 5000 incoming minutes/month FREE
- Speech Enabled IVR (Phone Trees) FREDDY
- Abandoned Call Metrics
- Service Level Monitoring
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of Freshcaller
Key Features:
Key Specification
Other Categories: | Cloud Telephony and IVRS Software Cloud Call Center Software Cloud Contact Center Software Business Phone System Virtual Call Center Software Business Phone Number Software Virtual Phone System Software Call tracking App & Software Contact center software Remote Work Software Contact Management Software Call Center Software For Mac Contact Management Software For Free Free Contact Management Software Call Center Software Contact Center Operations Software VoIP Providers Cloud Communication Platforms Inbound Call Tracking Software Call Monitoring Software |
---|---|
Deployment: | Cloud Hosted |
Customer Support: | Phone,Live Chat,Online (Ticket) |
Customization: | Yes |
Languages Support: | English |
Who uses Freshcaller
Personal
StartUps
SMEs
Agencies
Company Details
Company Name: | Freshworks |
---|---|
Headquarter: | San Mateo, California United States |
Website: |
Visit Website |
Social Media: |
Freshcaller Description
Most trusted software on Techimply
Freshcaller Complete Cloud Telephony and IVRS Software Comparisons
Alternative
Freshcaller Video/Screenshots
Freshcaller Key Clients





User Reviews
Frequently Asked Questions (FAQs)
The user group of Freshcaller are as follows :
- Personals
- Startups
- SMEs
- Agencies
Freshcaller has 4 plans,
- Free INR 0.00 /agent/month + pay/min, billed annually
- Growth INR 999.00 /agent/month + pay/min, billed annually
- Pro INR 2799.00 /agent/month + pay/min, billed annually
- Enterprise INR 4999.00 /agent/month + pay/min, billed annually
The key featuers of Freshcaller are as follows :
- Call Center Management
- Call Control
- Call Disposition and Notes
- Call Routing
- Caller ID
- Enhanced Caller ID
- Incoming Call ID
- Internal Call Transfer
- Smart Call Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Monitoring
- Call Recording
- Call Reporting
- Call Me Option
- Outbound Call Center
- Inbound Call Center
- Queue Management (Calls)
- Knowledge Base
Freshcaller pricing model : Yearly,Monthly
Freshcaller is Online Software.
Yes
Freshcaller offers Phone,Live Chat,Online (Ticket) support.
Freshcaller provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.