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The 20 Best Virtual Call Center Software for 2023 | Pricing, Review, Demo

babelforce

Make customer service easy. Make growth easy.

Yearly,Monthly
14 Days

babelforce puts the power of a developer in the hands of the people who live and breathe customer service every day. Automate anything, integrate everything – all with intuitive, No-Code tools. View Profile

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SpyHuman

The All in One Android Monitoring Solutions

Yearly,Monthly
Not Available

SpyHuman is call tracking software that can be accessed from any part of the world. You can record the calls of the targeted phone, check the message recipients, and even get the full web browser history tracking facility as well. View Profile

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IVR GURU

Yearly,Monthly,Onetime(Perpetual License)
14 Days

IVRGURU is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. View Profile

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CloudTalk

Monthly
Not Available

ClouldTalk is an innovative call center software that provides users with a variety of unique tools to work with. It integrates with all major CRMs and helpdesks and also offers international phone numbers in more than 70 countries to maintain local presence when you run a virtual call centre. CloudTalk powers over 2,500 call centers, including companies like DHL, Mercedes Benz, Fujitsu, and GoStudent.  View Profile

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TelebuHub

Manage Your Contact Center from Anywhere

Yearly,Onetime(Perpetual License),Transaction
7 Days

TelebuHub is a complete contact center software that is available on the cloud & serves as a hub for end to end customer communication. With Missed Call Services, Cloud IVR, Outbound calling solutions & loaded with intuitive features, TelebuHub makes business calling easy View Profile

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ClickTime

Frictionless time tracking for project-driven teams

Monthly,Transaction
Not Available

Clicktime is a time tracker tool for project managers that uses simple time sheets to keep every project on track. Users can quickly approve employee hours through the help of dashboards and reports for a holistic view. Employees can easily edit, add, and copy hours among timesheets, include custom generated fields and goals and make it super easy for teams to record their hours. Team leaders, managers, and project owners can immediately know which projects are over or under the budgets. They Read More... View Profile

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Vitel Global Communications

Software BY Vitel Global Communications

Yearly,Monthly
N/A

With over ten years of experience, Vitel Global provides enterprise-grade cloud communication and collaboration solutions with our business phone services. Grow your business and maximize productivity with the industry’s best virtual communication services. View Profile

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Grptalk

grptalk - We make audio conferencing easy for you

Yearly,Monthly
N/A

With Grptalk audio conferencing solution, host instant audio conference calls from anywhere — no internet or hardware. Connect with 3-10,000 people on one conference call in 30 seconds.  View Profile

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smrtPhone

Never lose track of a phone call or SMS again

Yearly,Monthly
Not Available

Sales-driven firms can make more calls, send more messages, and close more deals with the help of the all-in-one phone system smrtphone. The cloud-based phone, multi-line power dialer, feature-rich mobile app, customized call flows, and comprehensive user management features flex and expand with you. View Profile

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Helpware

Amazing Customer Experiences. Together.

Yearly,Monthly
Not Available

Founded in 2015, Helpware is a corporation taking a modern technique to the outsourcing enterprise. We created the organization to change perceptions of what outsourcing is and can be, and we did that via constructing splendid cultures in each of our locations, and by means of in reality treating our employees better. With Helpware, we're all a group and own family, and you will see that genuine difference whilst partnering with us. View Profile

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Squaretalk

Cloud Call Center Software with almost endless possibilities

N/A

Squaretalk is an ideal solution for BPO call centers, active sales companies, CX and retention teams, entrepreneurs, telemarketers, market researchers, insurance agents, financial advisors and more. View Profile

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Edynamics Business Management System

Best CRM software for real estate management

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Edynamics Business Management System is the Best Property Management Software for Real Estate Industry in India. It is developed by our team to analyze and observe the needs and demands of Builders, Property-Consultants and Sole Selling Companies. View Profile

Free Demo Get a Quote

3CX

CONNECT YOUR TEAM & CUSTOMERS

Yearly,Monthly
Not Available

3CX is the developer of an open requirements communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-prevailing software permits businesses of all sizes to reduce telco fees, enhance worker productivity, and decorate the patron experience. View Profile

Free Demo Get a Quote

Agile CRM

The best Email marketing software

Yearly,Monthly
7 Days

Agile CRM  Automate your sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging,  Make the most of Agile's modern features & integrations, easy implementation and great support at an affordable price,  Cloud based SaaS service that is mobile-ready, fast, and simple to use. View Profile

Free Demo Get a Quote

Tragofone

White-label VoIP Softphone with WebRTC and Auto-provisioning

Onetime(Perpetual License)
N/A

Tragofone is nonmoving in ancient values however with a contemporary outlook to matching expectations of even the foremost strictly demanding client. we all know what folks and current state of affairs desires and produce to you VoIP product that build life easier and business competitive. we have a tendency to believe orienting with client interests and delivering full value. View Profile

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Deepcall

Yearly,Monthly
7 Days

DeepCall serves your business needs with an automated and cloud-based contact center solution that expands the horizon of business with the best customer experience. Broaden the reach and enhance the communication with advanced features of DeepCall - contact center, call management software, live call monitoring, click-to-call, live call actions, TTS (Text-To-Speech), autodialer, SMS, voice broadcasting View Profile

Free Demo Get a Quote

LeadsRain Auto Dialer

Cloud Contact center Software

Transaction
100 Days

LeadsRain is the marketing technology (MarTech) Company focused on innovating result driven, Offers Cloud-based Predictive Dialer, Ringless Voicemail Drops, Voice Broadcasting, and Text Message services to various industries in order to connect with their leads on a personal level.   View Profile

Free Demo Get a Quote

UnocomTech CRM

Hybrid CRM

Yearly,Monthly
14 Days

Unocom Tech CRM is a Hybrid CRM with attributes like Lead Management, Telecalling, Quotations, Invoicing, Advance Booking, Complaint Management, Task Scheduling, AMC, Standby, Rejection Management, Contacts, Products, Inventory, Basic Accounting, IVR. View Profile

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Page Last Updated On September 23, 2023

Table of Contents

The Buyer’s Guide For Virtual Call Center Software

What comes to mind when you think of the Best Virtual Call Center Software? Is the idea of several similar workstations with employees dialling long lists of numbers and getting hung up after a few seconds still prevalent?

These days, however, are past. Call centre solutions of today have dramatically revolutionised modern contact centres.

1. What is Virtual Call Center Technology?

Best Virtual Call center software now allows you to communicate with your consumers, prospective clients, suppliers, and business partners. In reality, entire call solutions are available for every demand, from small businesses to multinational enterprises.

As a result, these solutions may be used for a variety of objectives, such as providing customer service, generating new leads, providing telesales, conducting surveys, or collecting receivables. Whatever sorts of calls come into your company; virtual call center technology can effortlessly manage them.

2. Why Should You Use a Virtual Call Center Software?

  1. When compared to an old-school phone and spreadsheet, Top virtual call center software offers several advantages — if chosen correctly. Among the several advantages of call center technology are:
  • Cloud-based service
  1. When you choose a cloud call center, you have greater freedom in determining how you want to work. It has two big consequences for your company. To begin, you and your team will be able to work whenever you have a reliable Internet connection, a computer, and a headset.
  2. The second consideration is safety. Your cloud call center software should be safe since you deal with a lot of sensitive data. Look into their policies, compliance, and system upkeep. Higher security criteria can be met by using a secure cloud.

⇒ Are You Looking for Call Tracking Software? Here Is The List Of Best Call Tracking Software Solutions.

  • Improved quality

  1. A valuable tool assists you in providing higher-quality services. This is also true for virtual call center solutions. What does it look like in this exact case? You may tailor your services with no extra work when using virtual call center software.
  • Select a tool that combines with the other services you use.
  1. That way, you may see data from your CRM Software or the history of the prior contact during the conversation and provide a more personal touch.
  • Productivity boost
  1. The benefit of incorporating your cloud call center into your workflow may be seen in the increased productivity. Consider all of the basic, yet time-consuming and manual processes you must complete: copying and pasting call notes into your CRM, updating information, assigning agents, or producing reports.
  2. When you select a virtual call center solution that allows you to automate those operations and integrate your applications, you can devote your time to tasks that provide value.
  • Cost reduction
  1. Maintaining an in-house call center with several agents, hardware devices, and a complex infrastructure may be expensive. When you use virtual call center software, you may decrease the number of resources necessary to a bare minimum.

3. How to choose between Virtual call center solutions, then?

  1. When you've decided to buy cloud-based call center software (which you should have done by now), take your time browsing through the options and selecting the finest solution available.
  • Individual requirements.
  1. Will you utilize your call center software for sales or customer service? What is your financial situation? And what is your primary area of operation? These and related inquiries will assist you in narrowing down the necessary characteristics.

Now that you know what you need, let's look at what to look for in virtual call center software:

  • Call quality and uptime
  1. Will you utilize your call center software for sales or customer service? What is your financial situation? And what is your primary area of operation? These and related inquiries will assist you in narrowing down the necessary characteristics.
  • Call center features
  1. To understand what to search for in virtual call center software, you must first define your requirements. Call routing is essential when leading a large workforce. It will guarantee that each call is routed to the relevant department and is handled by the appropriate agent.
  2. When you focus primarily on outbound contacting, Smart Dialer will save your agents the time and effort associated with manually entering each number. These are only a few examples; the precise call center features should always be determined by your company's demands and specifics.
  • Security
  1. A data security breach is essentially every service provider's worst fear. When dealing with sensitive client data, such as phone numbers, you should ensure that your virtual call center equipment satisfies the highest security requirements. Check to see if they are in compliance with the General Data Protection Regulation (GDPR).
  • Integrations
  1. Make a list of the products you want to integrate with your cloud contact center software and search for available connectors. Make your process smarter with specialized technology: no more copying and pasting or remembering manual synchronization.

4. Call center software pricing plans

  1. When you have a selection of the most appealing possibilities, the price vs. value criterion might assist you in making your final decision. Make a list of all conceivable fees and charges for hardware upgrades, training, and so on.
  2. Also, look for virtual call center software price plans that are flexible, and see whether you may upgrade or decrease your package.
  3. After all, you want your call center technology to be responsive to your changing demands.

5. Cloud Call Center Comparison

  1. You're probably wondering how much virtual call center software costs. Pricing varies depending on the provider, the intricacy of the plan selected, and the amenities provided.
  2. Take a look at the table below for a comparison of the five most popular virtual call center software costs, features, and dependability.
  3. So, you've gotten to that point in the article and still need additional information? We've got your back. All of the above issues are covered in depth in our ebook, The Complete Virtual Call Center Software Buyer's Guide.
  4. More information about the use cases of cloud call center solutions, the process of selecting the appropriate fit, moving to another solution, and the next stages after installation may be found there. In a nutshell, you'll have all the knowledge you need to make an informed decision.

Frequently Asked Questions (FAQs)

Virtual Call Center Software is a technology solution that enables businesses to run call center operations remotely, allowing agents to handle customer inquiries, support requests, and sales calls from various locations, often using the internet.

Virtual Call Center Software connects agents to the software platform via the internet. Calls are routed through the software, and agents can handle them using headsets and computers, often through a web-based interface.

Virtual Call Center Software offers benefits like flexibility for remote work, cost savings, scalability, improved customer service, better call routing, and analytics for performance tracking.

Yes, many Virtual Call Center Software solutions offer integrations with Customer Relationship Management (CRM) systems, helpdesk software, and other tools to streamline workflows and access customer data.

Yes, Virtual Call Center Software is scalable and can be used by small businesses with a few agents as well as large enterprises with hundreds or thousands of agents.

Call routing algorithms within the software direct incoming calls to available agents based on predefined criteria, such as skills, agent availability, and caller priority.

Yes, Virtual Call Center Software typically supports both inbound calls (customer inquiries) and outbound calls (telemarketing, follow-ups) depending on business needs.