List of 20 Best Cloud Call Center Software in India


Cloud Call Center Software with almost endless possibilities


Squaretalk is an ideal solution for BPO call centers, active sales companies, CX and retention teams, entrepreneurs, telemarketers, market researchers, insurance agents, financial advisors and more. View Profile


Make customer service easy. Make growth easy.

14 Days

babelforce puts the power of a developer in the hands of the people who live and breathe customer service every day. Automate anything, integrate everything – all with intuitive, No-Code tools. View Profile


The All in One Android Monitoring Solutions

Not Available

SpyHuman is call tracking software that can be accessed from any part of the world. You can record the calls of the targeted phone, check the message recipients, and even get the full web browser history tracking facility as well. View Profile

Ameyo Remote Contact

Build better customer relationships

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Ameyo is providing Industry's First Mobile Call Center Solution to help the contact center agents work from home using only their smartphones and internet connection View Profile


Yearly,Monthly,Onetime(Perpetual License)
14 Days

IVRGURU is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. View Profile


Not Available

ClouldTalk is an innovative call center software that provides users with a variety of unique tools to work with. It integrates with all major CRMs and helpdesks and also offers international phone numbers in more than 70 countries to maintain local presence when you run a virtual call centre. CloudTalk powers over 2,500 call centers, including companies like DHL, Mercedes Benz, Fujitsu, and GoStudent.  View Profile


Manage Your Contact Center from Anywhere

Yearly,Onetime(Perpetual License),Transaction
7 Days

TelebuHub is a complete contact center software that is available on the cloud & serves as a hub for end to end customer communication. With Missed Call Services, Cloud IVR, Outbound calling solutions & loaded with intuitive features, TelebuHub makes business calling easy View Profile

DND Filter

Yearly,Monthly,Onetime(Perpetual License)
7 Days

Unlimited online free Indian DND mobile Number Filter software & Mobile status checker with the location. Filter DND numbers in bulk of more than 50,000 numbers. We help you to filter mobile numbers against NDNC/NCPR data View Profile


The easiest way to live stream and record

7 Days

StreamYard is an online streaming studio where individuals can share screens, meet guests, engage, and review just anything. It is an excellent device for conducting live meetings and has up to 10 people in the stream, making sessions interactive and interesting. It's a superb means to grow followers and also target markets immediately. Customers can stream straight on YouTube, Facebook, LinkedIn, Twitch, and other systems conveniently. View Profile


Connected Healthcare Platform

Not Available

Pharmarack is an integrated B2B healthcare management platform providing digital solutions to pharmaceutical and consumer health companies, distributors, retailers, hospitals and public health enterprises. Its comprehensive feature set helps digitise the pharma supply chain end-to-end, making healthcare products easily accessible across the country.  View Profile


Fresh, high-quality content for every

Not Available

Shutterstock is a worldwide modern technology leader that supplies an innovative platform for high-grade possessions, tools, and services. Individuals, groups, and enterprises can select from various plans, along with innovative modifying and partnership tools. Shutterstock is a collaborative effort of independent thinkers, technologists, and designers to produce compelling, excellent work and inspire one another. It offers an API integration function that makes it basic to incorporate reason Read More... View Profile

TCN Operator

Call Center Solutions Meet TCN: A call center software solution with infinite possibilities Request a Demo

Not Available

TCN is a leading cloud-based call centre technology provider for enterprises, contact centres, BPOs, and collection agencies worldwide. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution and the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, Read More... View Profile


pdfDocs takes the work out of creating complex PDFs. GET A DEMO

Not Available

pdfDocs is a project-centric PDF management application that can generate, collate, edit, annotate, redact and secure content within a PDF in real time. Users can also save, email and print documents from within the unique Organiser workspace besides merged documents within a document-monitored system. pdfDocs can also use to generate electronic PDF binders. It automates assembling and converting vast documents into single or multi-PDF files. It can be finalized and distributed to clients or Read More... View Profile

Rapid Resizer

Create. Resize. Print.

Not Available

The Rapid Resizer is a resized tool that allows the user's computer to enlarge, draw and craft patterns to any size. It allows the user to resize the design in cm, inches, and ft. Moreover, with this tool, users can modify proportions, rotate, mirror, arch, or skew to give a different shape to their design. Users can configure the size of a path and let Rapid Resizer figure out the overall size. View Profile


Spend more time on closing deals, less on finding them.

Not Available

Sales. Rocks simplify the data-driven processes by giving users access to the latest business contact database. The software enables users to increase conversion at every customer journey stage. Users can crush their sales targets by having accurate data and access to direct contact details. The contact search module brings the data to sales and marketing professionals for easy connection with the right people. One can directly export leads to their CRM and organize the leads, and cut off the Read More... View Profile


The Cloud for Doers & Dreamers.

Not Available

Data is a developer-friendly cloud system assisting individuals in building as well as releasing their suggestions in a problem-free manner. It is divided right into 3 sectors called Micros, Base, and Drive, aiding individuals to say goodbye to frantic servers and long expenses. With Micros, programmers deploy their Node.js and Python apps/APIs in seconds. Besides gaining access to unlimited APIs, applications and built-in key verification tools. View Profile

Your online recording studio

Not Available

Riverside.FM is a robust sound and video clip recording system that enables podcasters and media firms to record remote meetings with studio-level high quality. It makes it possible for customers to publish videos and audio while in recording mode and continue downloading those recordings within seconds. Riverside.FM allows users to invite approximately 8 guests to join the video clips from their Chrome Browsers. The tape-recorded podcasts and videos can likewise be exchanged text within seco Read More... View Profile


The way the world agrees

Not Available

DocuSign enables its users to sign and manage documents and agreements electronically. The software handles the most demanding customer requirements by delivering an experience simple enough for people to adopt. It enables users always to track and monitor the status of the agreement in the signing process while also setting automatic reminders and receiving notifications at every step. Users can collect the details they need by adding standard fields to their agreement like a signature o Read More... View Profile

HashiCorp Terraform

Automate infrastructure on any cloud.

Monthly,Onetime(Perpetual License)
Not Available

HashiCorp Terraform is a cloud-based framework automation platform that enables you to vary, adjust, and stipulate sources in any setting. It assists enterprises in speeding up organization rates, lower danger, and enhancing effectiveness when they include the cloud in their IT systems. HashiCorp Terraform promotes facilities provisioning to aid you in safely growing in action to business demand. It conserves your cash by ensuring that compliant settings are regularly provided across hundreds Read More... View Profile

Page Last Updated On September 30, 2023

Frequently Asked Questions (FAQs)

Setting up a call center for your business involves several key steps and components to ensure effective and efficient customer communication. Here's a general overview of what you need:

  1. Planning and Strategy:

    • Goals and Objectives: Determine the purpose of your call center (sales, customer support, technical assistance, etc.) and define your specific goals and objectives.
    • Target Audience: Identify your target audience and their preferences for communication.
  2. Infrastructure:

    • Location: Decide whether you'll have an on-site or virtual call center.
    • Equipment: Acquire the necessary hardware (computers, phones, headsets, etc.) and software (call center software, CRM systems, reporting tools, etc.).
    • Internet and Network: Ensure a reliable and high-speed internet connection to handle call volume and data transfer.
  3. Technology:

    • Call Center Software: Invest in a robust call center software solution that provides features like call routing, interactive voice response (IVR), automatic call distribution (ACD), call recording, analytics, and integration with CRM systems.
    • Customer Relationship Management (CRM) System: A CRM system helps manage customer data, interactions, and history, enhancing the quality of customer service.
    • VoIP Services: Consider using Voice over Internet Protocol (VoIP) services to enable cost-effective and efficient communication over the internet.
  4. Human Resources:

    • Staffing: Hire and train call center agents who are skilled in communication, problem-solving, and customer service.
    • Supervisors and Managers: Employ experienced supervisors and managers to oversee call center operations and ensure smooth functioning.
  5. Processes and Procedures:

    • Call Routing: Implement intelligent call routing systems to direct calls to the most appropriate agents or departments.
    • Scripts: Develop standardized scripts that agents can follow to maintain consistency in customer interactions.
    • Training: Provide ongoing training to agents to improve their skills, product knowledge, and customer service etiquette.
    • Quality Assurance: Establish methods to monitor and assess the quality of calls, ensuring that agents adhere to standards.
  6. Security and Compliance:

    • Data Security: Implement measures to protect customer data and ensure compliance with data protection regulations.
    • Regulatory Compliance: Familiarize yourself with industry-specific regulations and compliance standards that apply to call centers.
  7. Analytics and Reporting:

    • Call Analytics: Utilize call analytics tools to track call volume, wait times, call duration, and customer satisfaction.
    • Performance Metrics: Define key performance indicators (KPIs) such as first call resolution rate, average handling time, and customer satisfaction scores.
  8. Scalability:

    • Scalable Systems: Choose solutions that can be easily scaled up or down based on call volume and business growth.
  9. Customer Experience Focus:

    • Personalization: Strive to personalize interactions by using customer data and history to offer tailored solutions.
    • Multi-channel Support: Consider offering support through various channels like phone, email, live chat, and social media.
  10. Testing and Optimization:

    • A/B Testing: Continuously test different call handling approaches, scripts, and processes to optimize efficiency and customer satisfaction.

Remember that the specific requirements can vary depending on the size of your business, industry, and the complexity of your customer interactions. It's important to thoroughly research your options and tailor your call center solutions to meet your business's unique needs.


Transforming customer experience with a cloud call center software is like giving your customer service a turbo boost into the future. Imagine your business as a spaceship, and the cloud call center software is the hyperdrive engine that propels your customer interactions beyond the star

Cloud call centers, also known as virtual call centers or hosted call centers, operate using cloud-based technology to handle customer communications, interactions, and support. Unlike traditional on-premises call centers that require physical infrastructure and hardware, cloud call centers leverage the power of the internet to provide flexible and scalable solutions.