Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about...
View ProfileBest Cloud Call Center Software in India 2024
Cloud Call Center Software in india helps businesses effectively manage remote sales and support calls. It helps agents stay productive and have a better customer context through useful automation and meaningful call analysis. With cloud call center software, you can reduce ticket time, improve CX scores, and increase revenue with key features such as drag-and-drop tools, automatic answering, inbound and outbound calls, customer complaint logging, and customer experience tracking. Productivity monitoring Agent and caller ID management for better call pickup prices. These solutions can be used in many departments. Techimply has listed the best of all available top cloud call center software in India. Find the best and most appropriate call center software solution for your business.
List of 20 Best Cloud Call Center Software in India
Squaretalk is an ideal solution for BPO call centers, active sales companies, CX and retention teams, entrepreneurs, telemarketers, market researchers, insurance agents, financial advisors and more.
View Profilebabelforce puts the power of a developer in the hands of the people who live and breathe customer service every day. Automate anything, integrate everything – all with intuitive, No-Code...
View ProfileSpyHuman is call tracking software that can be accessed from any part of the world. You can record the calls of the targeted phone, check the message recipients, and even...
View ProfileAmeyo is providing Industry's First Mobile Call Center Solution to help the contact center agents work from home using only their smartphones and internet connection
View ProfileClouldTalk is an innovative call center software that provides users with a variety of unique tools to work with. It integrates with all major CRMs and helpdesks and also offers...
View ProfileIVRGURU is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a...
View ProfileManage all your voice based alerts through our integrated voice solution
View ProfileTelebuHub is a complete contact center software that is available on the cloud & serves as a hub for end to end customer communication. With Missed Call Services, Cloud IVR,...
View ProfileUnlimited online free Indian DND mobile Number Filter software & Mobile status checker with the location. Filter DND numbers in bulk of more than 50,000 numbers. We help you to...
View ProfileStreamYard is an online streaming studio where individuals can share screens, meet guests, engage, and review just anything. It is an excellent device for conducting live meetings and has up...
View ProfilePharmarack is an integrated B2B healthcare management platform providing digital solutions to pharmaceutical and consumer health companies, distributors, retailers, hospitals and public health enterprises. Its comprehensive feature set helps digitise...
View ProfileShutterstock is a worldwide modern technology leader that supplies an innovative platform for high-grade possessions, tools, and services. Individuals, groups, and enterprises can select from various plans, along with innovative...
View ProfileTCN Operator
Call Center Solutions Meet TCN: A call center software solution with infinite possibilities Request a Demo
TCN is a leading cloud-based call centre technology provider for enterprises, contact centres, BPOs, and collection agencies worldwide. Its “always-on” cloud-based delivery model provides customers with immediate access to the...
View ProfilepdfDocs is a project-centric PDF management application that can generate, collate, edit, annotate, redact and secure content within a PDF in real time. Users can also save, email and print...
View ProfileThe Rapid Resizer is a resized tool that allows the user's computer to enlarge, draw and craft patterns to any size. It allows the user to resize the design in...
View ProfileSales. Rocks simplify the data-driven processes by giving users access to the latest business contact database. The software enables users to increase conversion at every customer journey stage. Users can...
View ProfileData is a developer-friendly cloud system assisting individuals in building as well as releasing their suggestions in a problem-free manner. It is divided right into 3 sectors called Micros, Base,...
View ProfileRiverside.FM is a robust sound and video clip recording system that enables podcasters and media firms to record remote meetings with studio-level high quality. It makes it possible for customers...
View ProfileDocuSign enables its users to sign and manage documents and agreements electronically. The software handles the most demanding customer requirements by delivering an experience simple enough for people to adopt....
View ProfileFrequently Asked Questions (FAQs)
Setting up a call center for your business involves several key steps and components to ensure effective and efficient customer communication. Here's a general overview of what you need:
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Planning and Strategy:
- Goals and Objectives: Determine the purpose of your call center (sales, customer support, technical assistance, etc.) and define your specific goals and objectives.
- Target Audience: Identify your target audience and their preferences for communication.
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Infrastructure:
- Location: Decide whether you'll have an on-site or virtual call center.
- Equipment: Acquire the necessary hardware (computers, phones, headsets, etc.) and software (call center software, CRM systems, reporting tools, etc.).
- Internet and Network: Ensure a reliable and high-speed internet connection to handle call volume and data transfer.
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Technology:
- Call Center Software: Invest in a robust call center software solution that provides features like call routing, interactive voice response (IVR), automatic call distribution (ACD), call recording, analytics, and integration with CRM systems.
- Customer Relationship Management (CRM) System: A CRM system helps manage customer data, interactions, and history, enhancing the quality of customer service.
- VoIP Services: Consider using Voice over Internet Protocol (VoIP) services to enable cost-effective and efficient communication over the internet.
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Human Resources:
- Staffing: Hire and train call center agents who are skilled in communication, problem-solving, and customer service.
- Supervisors and Managers: Employ experienced supervisors and managers to oversee call center operations and ensure smooth functioning.
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Processes and Procedures:
- Call Routing: Implement intelligent call routing systems to direct calls to the most appropriate agents or departments.
- Scripts: Develop standardized scripts that agents can follow to maintain consistency in customer interactions.
- Training: Provide ongoing training to agents to improve their skills, product knowledge, and customer service etiquette.
- Quality Assurance: Establish methods to monitor and assess the quality of calls, ensuring that agents adhere to standards.
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Security and Compliance:
- Data Security: Implement measures to protect customer data and ensure compliance with data protection regulations.
- Regulatory Compliance: Familiarize yourself with industry-specific regulations and compliance standards that apply to call centers.
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Analytics and Reporting:
- Call Analytics: Utilize call analytics tools to track call volume, wait times, call duration, and customer satisfaction.
- Performance Metrics: Define key performance indicators (KPIs) such as first call resolution rate, average handling time, and customer satisfaction scores.
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Scalability:
- Scalable Systems: Choose solutions that can be easily scaled up or down based on call volume and business growth.
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Customer Experience Focus:
- Personalization: Strive to personalize interactions by using customer data and history to offer tailored solutions.
- Multi-channel Support: Consider offering support through various channels like phone, email, live chat, and social media.
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Testing and Optimization:
- A/B Testing: Continuously test different call handling approaches, scripts, and processes to optimize efficiency and customer satisfaction.
Remember that the specific requirements can vary depending on the size of your business, industry, and the complexity of your customer interactions. It's important to thoroughly research your options and tailor your call center solutions to meet your business's unique needs.
Transforming customer experience with a cloud call center software is like giving your customer service a turbo boost into the future. Imagine your business as a spaceship, and the cloud call center software is the hyperdrive engine that propels your customer interactions beyond the star
Cloud call centers, also known as virtual call centers or hosted call centers, operate using cloud-based technology to handle customer communications, interactions, and support. Unlike traditional on-premises call centers that require physical infrastructure and hardware, cloud call centers leverage the power of the internet to provide flexible and scalable solutions.