GoTo Connect

All-in-one, AI-powered cloud communications

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GoTo Connect is an all-in-one cloud-based communications platform that combines voice, video, messaging, and AI capabilities tailored for businesses of all sizes. Designed for seamless collaboration, the software allows users to make VoIP calls using desk phones, desktop or mobile apps, and integrates HD video meetings, SMS/MMS, team chat, and virtual faxing—all from a unified interface accessible via browser, desktop (Windows/macOS), and mobile (iOS/Android) apps. It includes a powerful drag‑and‑drop visual dial‑plan editor to create custom call routing logic, auto attendants, ring groups, and schedules with eas. AI‑driven features such as the AI Receptionist, sentiment detection, call summarization, and supervisor alerts enhance customer experience and operational efficiencyWith 99.999 % uptime, VoIP support, integration with Microsoft Teams and CRM tools, and enterprise‑grade security (SOC 2, GDPR compliance), GoTo Connect delivers reliability and scalability. Plans include unlimited call routing, toll‑free minutes, international calling, and host video meetings with up to 250 participants.

Pricing of GoTo Connect

For get detailed pricing as per your requirements.

Key Features of GoTo Connect

Key Features:

Chat History
Proactive Chat
Automatic Call Distribution
Blended Call Center
Call Center Management
Call List Management
Call Logging
Call Monitoring
Call Recording
Contact Management
Shared Contacts
Contact Import-Export
Contact History
Video Chat
Live Chat
Customer Engagement
AI based Chatbots
AI-Powered Code Generation

Key Specification

Other Categories:	Live Chat Software Cloud Call Center Software Cloud Contact Center Software Virtual Call Center Software Contact center software Cloud Management Platforms Contact Management Software Call Center Software For Mac Contact Management Software For Free Free Contact Management Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Sales Engagement Software Call Center Software Contact Center Operations Software VoIP Providers Cloud Communication Platforms Omnichannel Communication Platform
Deployment:	Cloud Hosted,Hybrid,Any
Customer Support:	Phone,Email,Live Chat
Customization:	Yes
Languages Support:	Dutch, English, French, Italian, Portuguese, Spanish

Who uses GoTo Connect

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	GoTo
Headquarter:	United States
Social Media:	Facebook Twitter LinkedIn

GoTo Connect Description

GoTo Connect offers a robust cloud-based phone system empowering teams to connect through voice, chat, and video from any device—be it desk phones, web, desktop, or mobile applications . Whether in the office or remote, users can place calls, send texts, start HD-quality voice and video conversations, and host meetings—all within a single, intuitive platform. The interface supports up to 250 video participants and 25 webcams, real-time screen and video sharing, and in-browser access—no downloads required for guests .

At its core is a visual, drag-and-drop dial plan editor that lets businesses design call flows in minutes—mapping call routing based on hours, holidays, or agent availability . Auto attendants, ring groups, virtual voicemail, fax, intercom, and paging round out the telephony experience. Administrators can utilize advanced admin tools—such as the Attendant Console, reporting and analytics dashboards, number porting, and multi-site management—to oversee and optimize communication workflows

AI enhancements elevate GoTo Connect further via AI Receptionist (to handle inbound calls automatically), post-call summarization, sentiment analysis, topic detection, and supervisor alerts to improve service and resolution times The system supports full omnichannel communication, including SMS, MMS, webchat, email, and social messaging, making it suitable for contact center and CX use cases .

Built on a secure, distributed infrastructure with 99.999% uptime, its enterprise-grade protection meets SOC 2 Type II and GDPR standards. The platform integrates smoothly with Microsoft Teams, Salesforce, Zendesk, ServiceNow, and other tools—enabling click-to-call, automated call logging, and activity synchronization without extra cost. Mobile apps for iOS and Android ensure connectivity on the go, offering HD audio, messaging, and access to all telephony features.

Key Features & Specifications

Cloud-Based VoIP Telephony: Supports over 180 desk phone models, unlimited call routing, and auto attendants.
Video Conferencing: Hosts up to 250 participants, supports 25 webcams, real-time screen sharing, and automatic transcripts.
AI-Powered Tools: AI Receptionist, call/meeting summaries, real-time sentiment analysis, and automated call logging.
Messaging: SMS/MMS (US/Canada only), with 1,000 toll-free minutes and international calling in 50+ countries.
Integrations: Seamless connectivity with Microsoft Teams, Salesforce, and more via an integrations marketplace.
Security: AES 256-bit encryption, SOC 2 Type II, GDPR compliance, and HIPAA-ready settings.
Scalability: Customizable for small to multilocation businesses, with a visual dial plan editor.
Reliability: 99.999% uptime, distributed cloud architecture, and low bandwidth usage.
Mobile & Desktop Apps: Available for iOS, Android, Mac, and Windows; no special hardware required.
Analytics: Real-time dashboards, historical intent/sentiment trending, and performance reports.
Support: 24/7 customer service with high NPS/CSAT scores.
Deployment: Simple setup with streamlined onboarding; port existing numbers or create new ones.