Top Live Chat Software - Reviews &Features | Techimply
Live chat software is nothing but a service, which handles the immediate customer support and data. In real time, the customers can communicate with the help of this instant messenger. The live chat system has the capability to answer customer inquiries with more conveniently and promptly. With the help of this chat system, the conversation rate of your website can be increased. We at Techimply have a list of Live chat softwares.
List of Top Live Chat Software | Get Free Demo of Top Live Chat Systems
Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away.
LiveChat is a live chat software with help desk and online ticketing system features. Over 21,000 companies worldwide use LiveChat to communicate with customers on their websites to provide amazing customer support, increase conversions and online sales.
LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time.
Smartsupp is smart live chat software for your website. Start real-time conversations with your web visitors, answer their questions and boost your online sales. Smartsupp is free live chat tool with visitor recording & unlimited number of agents.
Provide best in class customer support with Happyfox, Happyfox has the best ticketing system having the self-service knowledge base and community forums like never before, Happyfox has additional best features like cloud-based, mobile phone support, it can be integrated.
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
WebXion Live chat service for website makes your business website experience more users friendly and informative. Now your website visitor doesn’t have to wait for any email response to know more about your product, your service or about your company.
REVE Chat is a multi-channel cloud based live chat software for offering instant assistance to your website visitors. Businesses can engage with customers on social media through Facebook and Viber Messaging. It allows your business to fully customize the chat experienc
Online Chat Centers comes to connecting business owners with their website visitors in a real time chat, OCC chat support software is proven as the premier software for live support. Join the ideal solution in providing web chat support to your customers and visitors se
ClickDesk is the top online chat software because it is a combined live chat and help desk software. Small businesses use ClickDesk's live chat software to boost user engagement through web chat, voice chat, video chat, social media management, real-time analytics and a
Zopim is an award winning and one of the best live chat software. Chat with visitors in real time and increase conversions. Sales and support made easy for businesses. Zopim Live chat tool is a faster and more personal way for you to engage your customers.
Effective Guidance about Features and Benefits of Live Chat Software
Live Chat System:
If you want to enhance the success rate of
your business, the basic thing you must need is quality customer service.
Spreading your services or products in front of the customers is quite
challenging tasks. While doing your business online, you have to build a strong
relationship with your customers and it will be the key factor to gather more
numbers of customers.
How to Enhance the Customer Service with Live Chat Support:
In today’s modern world, most of the customers look for quick and convenience results. If you want to stand out of your competitors, you have to provide prompt solutions to your customers. By using live chat software, most of the companies enhance their business levels. This software system will help you to provide quick responses to their customers. Apart from the shopping websites, live chat software can be used to a variety of industries:
- Travel and hospitality
- Web hosting companies
- IT solution providers
- Real estate
Benefits of Live Chat Software:
If you want to satisfy your customers, engagement and communication are the major key factors. Live Chat system can help to provide customer satisfaction. Your business operations can be boost with the help of this software effectiveness. Let see the benefits included in the live chat system:
Increase in Sales Rate:
If you want to enhance your sales and success rate of your business, you must have a real person who has the capability to explain about your company products to the customers. With the help of live chat system, nearly 62% of the customers can often buy your company products. An agent of your company has to provide an immediate response to the customer’s queries. At the same time, the agent has to recommend the right products and services of your company. Live chat system is used to increases your sales rate and customer chat by 20%.
Increasing Convenience Level of the Customers:
Generally, the customers feel irritating to wait for a long time; the live chat system has to provide the resolving issues and assistance immediately. The waiting time for the customers is less than the call centers. The live chat operators can respond to their customers with the maximum time limit of 23 to 46 seconds.
Most of the customers expect the immediate responses from the enterprises or website agents, no matter its scale. This live chat software is not only suitable for larger companies but also for the small and medium-sized companies. Delayed or late responses from the enterprises are frustrating to the customers.
Increasing Market research:
Normally, the reach about your business may be limited with your nearer areas, so most of the customers do not know about your business products and services. You have to make sure, whether your website has been reached to the more of customers. Advertising your products and services through the website is a great idea for enhancing the customers’ rate because most of the international customers cannot able to contact your company through a mobile phone.
Features of Live Chat System:
The Live chat system provides a variety of array functions to your websites. Now, you are going to see the features designed in the live chat software:
Increase Chat Rating:
Nowadays, customers can able to provide the ratings for their chat conversation with the company agent. The feedback from the customers can be a great path to know about business products and services. The companies can also improve quality rate for gaining customer satisfaction.
An agent has to make a live chat with their customers for knowing the feedbacks of company products. The proactive chat is considered as a powerful tool for enhancing customer engagement and satisfaction. The message has been received in an image format or through the live chat window.
Nowadays, numerous of people using their mobile phones for browsing the internet. This feature will make customers visit your website.
Tracking the Visitors:
This feature provides you a tracking facility to know about the behavior of your website visitors. It helps to gather the information about your visitor’s overall activity, time spent by the visitor’s on your website, record of transcript reports, conversation tracking, and some others.Make use of this information, if you want to know about the live chat system. Thus, these are all the important features provides a lot of benefits to your business.