List of 20 Best Live Chat Software in india | Get Free Demo of Live Chat Software


World’s 1st FaaS

15 Days

OneChat is your next best one-stop solution for all chat needs. It is an all-in-one customer support software that provides businesses with a range of features, such as live chat, shared inboxes, third party integration, Omni-channel support and more. But that’s not all. OneChat is affordable and has a free plan that's suitable for small businesses. View Profile


Live Chat Software for Sales and Customer Support

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Olark is the most attractive and powerful live chat software to connect to your customers for sales and support. And we make it easier for you! Solve customer problems before they have a chance to complain. View Profile


Premium Live Chat and Help Desk Software

14 Days

LiveChat is software with help desk and online ticketing software attributes. Over 21K companies worldwide have procured LiveChat to communicate with customers on their websites to give amazing customer support, increase conversions and online sales. View Profile


Best Free Live Chat Software For Website

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Smartsupp is smart live chat software for your website. Start real-time conversations with your web visitors, answer their queries and boost your online sales. Smartsupp is a free live chat tool with visitor recording & an unlimited number of agents. View Profile

HappyFox Chat

Software BY HappyFox Inc.

Yearly,Monthly,Onetime(Perpetual License),transaction
14 Days

Provide best in class customer support with Happyfox, Happyfox has the best ticketing system having the self-service knowledge base and community forums like never before, Happyfox has additional best features like cloud-based, mobile phone support, it can be integrated. View Profile


Best Live Chat Service Provider

14 Days

Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively. View Profile


Software BY Quality Unit

Yearly,Monthly,Onetime(Perpetual License)
30 Days

LiveAgent is a Web-based multichannel help desk software & ticketing tool that integrates all channels (Email, Voice, Chat, Facebook, and Twitter) into a single interface. View Profile


Software BY WebXion Technologies LLP

14 Days

WebXion Live chat service for website makes your business website experience more users friendly and informative. Now your website visitor doesn’t have to wait for any email response to know more about your product, your service or about your company. View Profile

eAssistance Pro

Live chat software for website

Onetime(Perpetual License)
14 Days

eAssistance Pro is a secure and reliable third party live chat software to provide online customer support on website. It is fully customizable, easy to integrate and have user friendly GUI. View Profile


Power smarter conversations with Freshchat

14 Days

Freshchat is an advanced messaging solution i.e. live chat. Also, it has intelligent attributes like campaigns, sales bot, self-service, routing, quick response to visitors, etc View Profile


An Unique Video, Voice And Text Live Chat Software

14 Days

Tagove, a London-based technology startup, is providing a different live video, voice, and text chat software for business with its co-browsing and screen shared in the same screen. The aim of the company is for all types of businesses to get the effective solution for their businesses View Profile


Software BY LiveZilla GmbH

Yearly,Monthly,Onetime(Perpetual License)
14 Days

LiveZilla Live Support Software featuring Live Chats, Real-Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats, and Operator to Operator Chats. Use LiveZilla to give live chats and monitor your website visitors in real-time. View Profile

Engati Chatbot Platform

Best Free Chatbot Platform

Yearly,Monthly,Onetime(Perpetual License)
7 Days

Engati is one of the best free chatbot platforms to build bots in minutes without programming. Build once and publish across 12 major platforms - Messenger, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Whatsapp, Twitter, Skype for business, and Website. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot. View Profile


Best Customer Service Software

Yearly,Monthly,Onetime(Perpetual License)
14 Days

Zendesk designs software for better customer relationships. People communicate with businesses every day across multiple channels like email, phone, live chat, and social media. View Profile


Multi Channel Live Chat Software

14 Days

REVE Chat is a multi-channel cloud-based live chat software for providing instant assistance to your website visitors. Businesses can connect with customers on social media through Facebook and Viber Messaging. It allows your business to fully customize the chat experience to suit your brand and personalize every customer interaction. View Profile


Software BY Nee Software Solutions (P) Ltd

14 Days

Mioot is a leading live chat software. It supplies a live chat and email solution crafted to increase sales & support needs. It has successfully implemented live chat for clients in India. View Profile

Online Chat Centers

Software BY Motava Corporation

14 Days

Online Chat Centers comes to connecting business owners with their website visitors in a real time chat, OCC chat support software is proven as the premier software for live support. Join the ideal solution in providing web chat support to your customers and visitors seeking personal advice and expertise. View Profile

Pure Chat

Free live chat software for businesses

14 Days

Pure Chat's free live chat plan gives users unlimited access to all of our core live chat features, which includes unlimited operators and unlimited chats. View Profile


Software BY ClickDesk Corp.

Yearly,Monthly,Onetime(Perpetual License)
14 Days

ClickDesk is the top online chat software because it is an amalgamation of live chat and help desk software. Small businesses use ClickDesk's live chat software to boost user engagement through web chat, voice chat, video chat, social media management, real-time analytics and an integrated help desk to manage support tickets and offline chats. View Profile

Page Last Updated On December 09, 2023

Frequently Asked Questions (FAQs)

Live chat allows customers to communicate with customer service representatives in real-time. Rather than having to speak with a representative on the phone, visitors on a website can have a live interaction with agents in a chat box within a browser.

Some benefits of live chat applications are:

  • Improve customer service.
  • Resolve any problem faster.
  • Increase sales
  • It reduces expenses.

It's simple - use live chat. Live chat software enables you to have real-time conversations with your customers while they're on your website. It's quick, convenient and customers love it because it's 100x faster than any other digital service channel.

Effective Guidance about Features and Benefits of Live Chat Software

Live Chat Software:

If you want to enhance the success rate of your business, the basic thing you must need is quality customer service. Spreading your services or products in front of the customers is quite challenging tasks. While doing your business online, you have to build a strong relationship with your customers and it will be the key factor to gather more numbers of customers.

How to Enhance the Customer Service with Live Chat Support:

In today’s modern world, most of the customers look for quick and convenience results. If you want to stand out of your competitors, you have to provide prompt solutions to your customers. By using live chat software, most of the companies enhance their business levels. This software system will help you to provide quick responses to their customers. Apart from the shopping websites, live chat software can be used to a variety of industries:

  •  Automation
  •  Travel and hospitality
  •  Web hosting companies
  •  Education
  •  IT solution providers
  •  Airlines
  •  Real estate

Benefits of Live Chat Software:

If you want to satisfy your customers, engagement and communication are the major key factors. Live Chat software can help to provide customer satisfaction. Your business operations can be a boost with the help of this software effectiveness. Let see the benefits included in the live chat software:

Increase in Sales Rate:

If you want to enhance your sales and success rate of your business, you must have a real person who has the capability to explain about your company products to the customers. With the help of live chat software, nearly 62% of the customers can often buy your company products. An agent of your company has to provide an immediate response to the customer’s queries. At the same time, the agent has to recommend the right products and services of your company. Live chat software is used to increases your sales rate and customer chat by 20%.

Increasing Convenience Level of the Customers:

Generally, the customers feel irritating to wait for a long time; the live chat software has to provide the resolving issues and assistance immediately. The waiting time for the customers is less then the call centers. The live chat operators can respond to their customers with the maximum time limit of 23 to 46 seconds.

Quick Accommodating:

Most of the customers expect the immediate responses from the enterprises or website agents, no matter its scale. This live chat software is not only suitable for larger companies but also for the small and medium-sized companies. Delayed or late responses from the enterprises are frustrating to the customers.

Increasing Market research:

Normally, the reach about your business may be limited with your nearer areas, so most of the customers do not know about your business products and services. You have to make sure, whether your website has been reached to the more of customers. Advertising your products and services through the website is a great idea for enhancing the customers’ rate because most of the international customers cannot able to contact your company through a mobile phone.

Features of Live Chat Software:

The Live chat software provides a variety of array functions to your websites. Now, you are going to see the features designed in the live chat software:

Increase Chat Rating:

Nowadays, customers can able to provide the ratings for their chat conversation with the company agent. The feedback from the customers can be a great path to know about business products and services. The companies can also improve quality rate for gaining customer satisfaction.

Energetic Chat:

An agent has to make a live chat with their customers for knowing the feedbacks of company products. The proactive chat is considered as a powerful tool for enhancing customer engagement and satisfaction. The message has been received in an image format or through the live chat window.

Smartphone optimization:

Nowadays, numerous of people using their mobile phones for browsing the internet. This feature will make customers visit your website.

Tracking the Visitors:

This feature provides you a tracking facility to know about the behavior of your website visitors. It helps to gather the information about your visitor’s overall activity, time spent by the visitor’s on your website, record of transcript reports, conversation tracking, and some others.

Make use of this information, if you want to know about the live chat software. Thus, these are all the important features provides a lot of benefits to your business.