Hiver

The AI-first customer service platform

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What is Hiver?

Hiver is a effective Google Workspace (Gmail) collaboration software program that transforms your team's present Gmail inboxes into a multi-channel help desk and shared workspace. It lets in groups to manipulate, assign, tune, and collaborate on client emails, stay chat, WhatsApp, and voice calls—all without ever leaving the acquainted Gmail interface. Hiver software is built to streamline customer support, income, and operations workflows.

Pricing of Hiver

FREE

USD 0

user/month

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Shared Inboxes
Team collaboration
Email
Live chat
WhatsApp
Voice
Knowledge Base
Slack Integration
24*7 email and live chat support

GROWTH

USD 25

user/month

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Everything in Free plus
Service Level Agreements
Customer Portal
Rule-based Automations
Round-Robin Auto-Assignment
Automations using Custom Fields
Conversation Analytics
Performance Analytics
CRM
E-commerce
Billing and more

PRO

USD 45

user/month

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Everything in Growth plus
CSAT Surveys
Custom Dashboards
Load-balanced Round-robin
Scheduled data exports
SLA Analytics

ELITE

USD 75

user/month

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Everything in Pro plus
Skill-based Routing
Custom Objects
Individual Inbox to Shared Inbox Automation
HIPAA compliance
Okta SSO Integration
Custom build hours

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Key Features of Hiver

Key Features:

Help Desk Management
Knowledge Base
Live chat system
Saas help desk software
Service Desk (ITIL ITSM)
Chat History
User Management
Self Service Portal
Live Chat

Key Specification

Other Categories:	Live Chat Software Help Desk Software Customer Support Software Email Management Software Ticketing Software Knowledge Base Software Help Desk Software For Free Help Desk Software For Mac Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Cloud Communication Platforms Team Collaboration Software customer service software Omnichannel Communication Platform
Deployment:	Cloud Hosted,Hybrid
Customer Support:	Phone,Email,Live Chat
Customization:	Yes
Languages Support:	English

Who uses Hiver

Personal

StartUps

SMEs

Agencies

Company Details

Company Name:	Hiver
Headquarter:	San Jose, California United States
Social Media:	Facebook Twitter LinkedIn

Hiver Description

Who Uses Hiver?

Hiver is designed for any team that manages shared e-mail money owed and operates heavily within Gmail or Google Workspace.

Customer Support Teams: Ideal for organizing excessive volumes of aid emails, dealing with SLAs, and enhancing first-reaction times.
Sales and Operations Teams: Perfect for dealing with sales inquiries and internal operational obligations, making sure clean electronic mail possession and duty.
Small to Large Enterprises: Trusted by way of over 1,500 businesses globally, mainly the ones searching for a non-disruptive, lightweight help table that integrates seamlessly with their current email machine.

Why Choose Hiver?

Choose Hiver to leverage the simplicity of your Gmail inbox with the strength of a complete-fledged help desk. It eliminates the chaos of forwarding emails, the usage of CC/BCC, and switching between more than one gear. Hiver ensures each purchaser question is assigned, tracked, and resolved efficiently, boosting group productiveness and enhancing the overall customer enjoy. The deep integration with Google makes setup especially fast.

What are the Benefits of Hiver?

Maximize crew efficiency and patron pleasure with these core advantages:

Zero Learning Curve: Since Hiver works inner Gmail, your group requires minimal education to start the use of it successfully.
Clear Accountability: Effortlessly assign emails to precise group members, ensuring clean possession and stopping missed or reproduction replies (Collision Detection).
Faster Response & Resolution Times: Centralize all verbal exchange and use capabilities like Shared Drafts and Shared Email Templates to hurry up replies.
Actionable Insights: Utilize advanced Analytics and reporting to music key metrics like reaction time, decision time, and team overall performance.
Multi-Channel Support: Manage emails, stay chat, voice calls, and WhatsApp conversations from one unified Shared Inbox.

What are the Features of Hiver?

Hiver offers a robust set of features to turn crew email into an efficient workflow:

Shared Inboxes: Manage common email addresses like guide@ or info@ collaboratively within Gmail.
Email Assignment & Statuses: Assign emails as obligations and track their progress the usage of statuses like Open, Pending, and Closed.
Internal Notes: Collaborate with teammates by way of adding personal notes without delay in the e-mail thread (no extra inner CCs/forwards).
Automation & Workflows: Use Hiver software regulations to robotically assign, tag, and categorize incoming emails based on content material or sender.
SLA Management: Define Service Level Agreement (SLA) rules and obtain computerized violation reminders to ensure timely responses.
Hiver AI: Leverage AI equipment for automated e mail summarization, suggesting replies, and detecting easy "Thank You" emails for vehicle-closure.
Knowledge Base & Customer Portal: Create a self-provider help middle and purchaser portal to deflect commonplace queries.

How to Use Hiver?

Getting started out with Hiver takes simply minutes, leveraging its easy integration with Google Workspace:

Sign Up: Create a Hiver account on the reliable internet site.
Installation: Install the Hiver Chrome Extension or cellular app (iOS/Android).
Connect: Link your existing Google Workspace/Gmail account.
Setup Shared Inbox: Convert your team e-mail addresses right into a Hiver Shared Inbox within the admin panel.
Start Collaborating: You can straight away start assigning emails, including notes, and monitoring conversations at once inside your acquainted Gmail window.

How to Get Demo of Hiver?

To absolutely understand the blessings of Hiver to your crew:

Free Trial: Sign up on the Hiver website for a 7-day free trial of the most feature-rich plan (Elite) to test all functionalities. No credit card is required.
Contact Sales: For a personalized stroll-thru, specific dialogue on the Hiver pricing shape, or to talk about custom employer requirements, you can without difficulty request a live Hiver demo from their income group.