Tidio

The platform also offers a ticketing system that converts incoming support emails, live chat conversations, and social media messages into tickets. These tickets can be assigned to appropriate team members, ensuring organized and efficient resolution of customer issues.

Tidio's user-friendly interface and customization options make it accessible for businesses without extensive technical expertise. Users can tailor the chat widget to align with their brand's aesthetics, ensuring a cohesive customer experience. Additionally, Tidio supports integration with various platforms, including Shopify and WordPress, allowing businesses to incorporate its features into their existing systems effortlessly.

Key Features & Specifications

• Live Chat: Engage with website visitors in real-time, monitor user activity, and provide instant support to enhance the customer experience.

• AI Chatbot (Lyro): Automate responses to common customer inquiries, handle multiple conversations simultaneously, and ensure support availability around the clock.

• Ticketing System: Convert various communication channels into support tickets, assign them to team members, and track resolution progress to maintain organized support operations.

• Multichannel Integration: Manage messages from emails, Facebook Messenger, and website chat widgets within a single dashboard, streamlining communication efforts.

• Customization: Personalize the chat widget's appearance to match the company's branding, ensuring a seamless and professional look on the website.

• Analytics and Reporting: Access actionable insights into customer interactions, monitor agent performance, and utilize data to improve support strategies.

• Mobile Compatibility: Ensure that the chat widget functions effectively on mobile devices, allowing customers to engage with support regardless of their device.

• Canned Responses: Utilize pre-defined responses to address frequently asked questions swiftly, reducing response times and maintaining consistency in communication.

• Visitor Tracking: Monitor website visitors' behavior in real-time, gain insights into their navigation patterns, and proactively engage them based on their actions.

• Multilingual Support: Offer support in multiple languages, catering to a diverse customer base and enhancing global reach.