Best Hotel Front Desk Software in India in 2024

Like every other software, hotel front desk software also includes some of the outstanding features that help the user to give their best when it comes to the hospitality of the guests. These features are the basics of a hotel front desk software. However, different software companies can offer you different types of additional features that can be yet another important hand for your hotel.

Have a look at the features:

Bookings: A hotel front desk software allows you to make room bookings using the software. After every check-in and check-out, the software is updated by the staff. So, when there comes a need for a new booking, the software tells you about how many rooms are available for booking and how many are occupied. It provides you all the information that makes your booking procedure easier. So, you do not need to open the register and find a slot, the software finds it for you within a few clicks. 

Payments: Payment is also made easier by the hotel front desk software. The guests are given the freedom of choosing a payment mode of their choice be it online or offline. The software supports various payment methods apart from cash. So, this is also a positive point for both customers and the hotel as the guests can pay according to their ease. 

Notifications: After a successful booking, the hotel front desk software sends email notifications to the guests regarding their booking. It contains the relevant information like the room number, check-in and out time, etc. It sounds standard and is a very fast and safe mode of contact as there is no role of hard paper here. These things could be easily done using hotel front desk software. 

Department management: Apart from room bookings, there are a lot of other departments for the hotel to look for. It is hectic and confusing to keep a record of all these. So, the hotel front desk software provides you such information as well. Be it inventory, vacant rooms, etc. everything is stored in the software and it can be looked into in just a few clicks. 

Revenue generation: The rates of the rooms of your hotel must be in competition with the current market price. But knowing this can consume a lot of time and effort of your employees. So, the hotel front desk software helps you with all these woes. It lets you know the current market price of different types of hotel rooms and also suggests a rational rate for your hotel rooms. In this way, you can actually offer a reasonable price to your guests and they won’t find it wrong as they themselves can also compare it with other rates. 

Housekeeping records: Housekeeping services are one of the most vital parts of a hotel and its management. This software lets you operate it on tablets and similar devices. So, your housekeeping staff can have these tablets while on duty. After cleaning the rooms and providing other relevant services, they can update the cleanliness status. For better transparency, the staff can ask the guest to sign it. This information is connected to the main screen. Hence, all the information gets updated there as well. 

Privacy of the guests: When a guest comes to your hotel for a stay or services, they provide a few personal information like name, contact number, email, address, etc. These data are stored in the software by the employees. Hence, the safety and security of these data are important from the privacy point of view. The software allows you full privacy to such information and there remains no scope for any leakage of the information. 

Back-office demands of the guests: Apart from the basic services, a few hotels also provide you with additional services like event management, spa, gym, etc. These tasks are also managed by the hotel front desk management software. 

You may follow these steps in order to get your hands on the right type of hotel front desk software for your hotel. Following the right steps will keep you away from making a less profitable or naïve decision:

Gather your hotel team and make a collective decision. It is very important to involve your team as ultimately they are going to use the software for the betterment of the hotel. Also, giving everyone to keep their viewpoint will instill a sense of teamwork in your employees. Different viewpoints give a diverse view on the matter and result in a better decision. You can manage your calendar by integrating the software with calendar software. 

Plan your budget as per your maximum threshold and try to get the one that incorporates all your expectations in the least possible amount. Planning the correct budget for the hotel front desk software is vital as it is the main factor that will decide the quality of the software you will be having. For this, you can consult with your financial team members as they can suggest you better. 

Now you need to pen down the current loopholes that you are facing in your current front desk management system. This is vital as it helps you to decide what your requirements are from a hotel front desk software. So, you can also consult your team members and write down all the backdrops your hotel’s front desk is facing. 

After all these things, cover our expectations from the hotel front desk software on a sheet of paper. It makes your whole buying process a lot easier. You can shortlist the inevitable features that you are looking for and then accordingly make your decision. It helps you in shorting your preferences when you finally go to find the ideal hotel front desk software for your hotel.

Now you need to surf for the best possible hotel front desk software for your hotel. There are a lot of options available for you to choose from. Each of these has its own pros and cons and you need to assess them minutely to choose the right one. 

The number of features a hotel front desk software is providing you can be a deciding factor for you. So, you must read about all such points carefully and try to understand how it can be helpful for you. 

You must see if your employees are compatible with the software you are deciding to choose. It will be great if the brand can offer your employees a set of training sessions or a demo session for the software so that it becomes easier for them to understand.  The software manages all the agents by integrating the software with Travel agency software.

Now you can shortlist the choices you have and go for the most suitable one. Make sure to go through the reviews before you finalize. 

It’s not just the features that a hotel front desk software is providing you. You need to take into consideration a few other points in order to buy the right choice. These components can be very crucial for your company to consider as the new software is going to affect your ongoing hotel setup in some way or the other. These components may include-

Collaborative capacity: Your hotel front desk software may need to collaborate with other existing software at your hotel. So, there must be no issue in this process. Therefore, you need to make sure that the hotel front desk software you are willing to buy can be easily integrated with them if needed. 

A number of features: The number of features offered by a hotel front desk software is important to consider. It ensures the quality as well as the working of the software. So, make sure it contains all the important features you are looking for and obviously a few additional ones. Manges all your channels at a single location by integarting it with Hotel channel management software. 

Budget: It is the prime component for any sort of investment and hotel front desk software is no exception to this. So, make sure you plan a smart and rational budget that does not affect other important investments at your hotel. 

Mobile application: Your preferred hotel front desk software will be all good for your computer system. But all of your hotel employees cannot access computers frequently for every update. Hence, they must have tablets or mobile phones from where they can send updates. For this, it is important for the software brand to also offer mobile applications. So, look for the one that offers both software and the mobile application. 

Feedback: Considering the feedback and reviews that the customers give to software is important as they provide you the authentic and ground reality of the software. So, make sure to read the reviews of the hotel front desk software that you are planning to buy. It helps you decide the most beneficial one for your hotel

Futuristic use: The software brand must allow you frequent updates. This is because you cannot keep on investing in new software every now and then whenever there is an update in the hotel software around the globe. Your software must have updated so that you can cope with the changes in the system. 

With the right hotel front desk software, you can enjoy the following benefits for your hotel:

Advanced check-ins and out: The hotel front desk software provides you with one of the basic benefits of advanced check-in and check-out services. You need not use a register and pen. Using the software, your guests can do this digitally without any hassle and error. Hence, the task becomes easier and also puts a good impression on the guest. 

Efficient housekeeping: Housekeeping with good hotel front desk software becomes much more efficient and time-saving. Your employees involved in the job of housekeeping can do all the job and update it on their devices be it a tablet or mobile application. Hence, it automatically gets uploaded to the main screen without much effort. All the inventory items are also updated. All the items are mentioned and their current stock, uses, etc. are all tracked by the software. 

Profitable system for hotels: As the hotel front desk software improves your business style, it, in turn, generates more revenue. This is because all these smart systems pose a good impression on the customer and you will also be able to provide them better service. It is because of all these factors that you can fix more profitable revenue and hike up your business. 

Better services and customer management: Hotel front desk software saves your employees a lot of time that they can use in other tasks. Interacting with the guests is also important for which your employees get enough time as the software does the rest of the paperwork. Apart from this, your employees can also spend time in other works where digital works are not possible like manual inventory tours, helping guests with queries, etc.

There are a number of hotel front desk software available for you. You can follow the above-mentioned steps and find the one that you find the most suitable one for your hotel. For your ease, here is a list of a few hotel front desk software that you can have a look of:

Front desk anywhere: This is a leading cloud-based solution for the front desk of hotels. This software is highly appreciated due to its easy-to-use interface which is why the employees are able to easily use it.

KW hotel: This is a free and leading hotel front desk software. It is ideal for small-sized or medium-sized hotels as well as surfboards or yacht rentals. So, it has multiple uses. It supports the English and Russian languages and also allows customization.

Hotelline PMS: Known as Atulyam Hotelline PMS, this leading software is ideal for different types of businesses like hotels, pubs, restaurants, bars, etc. The interface is quite beautiful which further increases the prominence of this software.

ASI Frontdesk: This is yet another popular hotel front desk software. It is good for all sizes of businesses and not limited to anyone. The booking and reservation features it offers are commendable. The brand offers free software updates as well.