Hotel Front Desk Software is a sophisticated and user-friendly technology solution designed to streamline and enhance the operations of hotels and other accommodation providers. This software serves as the digital nerve center of a hotel, facilitating efficient guest check-in and check-out processes, managing reservations, automating room assignments, and providing critical guest information. It empowers hotel staff to provide exceptional customer service, optimize room occupancy, and ultimately improve the overall guest experience.
Frontdesk Anywhere provides an all-in-one cloud-based solution for hotels. Control your property, online distribution, and revenue effortlessly. Our software is completely tailor-made with an intuitive, easy-to-use interface for both hotel employees and management. View Profile
KWHotel is a hotel management software committed to small-sized & medium-sized accommodation facilities. Its universal construction can even accommodate the requirements of yacht or surfboard rentals. Moreover, it's free. View Profile
Prompt is complete integrated Hospitality management and Enterprise Resource Planning software solution that provides the attributes like financial management, material management, multi-site and multi-company financial consolidation, and reporting. View Profile
Atulyam Hotelline PMS solution is a leading software provider to the hospitality industry. They serve hotels and restaurants, resorts and clubs, pubs and bars, etc. Atulyam covers beautiful modules which assist to control the day-to-day activities of the hospitality business. View Profile
Littlehotelier has got fully integrated modules to manage your hotels, restaurants, spas, vacation rentals, etc. View Profile
Manage the guest booking, get the check-in details and stay updated with every reservation details with the help of Cloudbeds. View Profile
Improve the check-in and check-out process in your hotel and grant a pleasant hospitality experience to your patrons with the help of Salto. View Profile
Hotelogix is a user-friendly hotel front office software that controls everything from booking to the reservation. View Profile
ASI FrontDesk is an innovative hotel front office software that offers smart booking and reservation solutions to all-sized hotels. View Profile
eZee Frontdesk is a leading front desk management software that helps you connect your front desk team with your guest in a more appropriate manner. View Profile
Allows your guest to book the rooms of their choice from their mobile devices only. Integrate this web-based hotel front office software. View Profile
Rezlynx is a cloud-based hotel front desk software that allows the user to view and edit any reservation and booking from any location. View Profile
Seek assistance from the automated Maestro and save time and efforts that your front desk invest in managing check-in and check-out. View Profile
Get the instant answers of all your booking and reservation queries with the help of cloud-based front desk check-in software, SkyTouch. View Profile
Endow your front desk to do fast check-in and check out over a single using the cloud-based front desk management software, roomMaster. View Profile
With the assistance of automated front desk management software. WINHMS, you can perform tedious tasks like walk-in check-ins. View Profile
AavGo is a SaaS ( Software as a service) provider as it is crafted for offering management solutions to hospitality operations. View Profile
StayEzee software is comprehensive cloud-based software, you can use the software on your mobile, tablet, laptop, and also on your computer. View Profile
The Ace Hotel software provided by Ace Marketing Solutions is apt for small and independent hotels, resorts, and guesthouses looking for a comprehensive, cloud-based solution for their hotel. View Profile
urbanPOS is a complete solutions provider for the hospitality industry. Offering hospitality software solutions, products, and services. Ideal for QSR, fine dine restaurant, bar, resorts, cafe, sweets and namkeen shops, etc. View Profile
Hotel Front Desk software is the software that helps to manage single or multiple hotels' capabilities. The details like booking, reservation, check-in, check-out, room assignment, billing, managing room rates, etc. can be included.
The first impression is the last impression! Well, when it comes to hotels, the treatment you receive at the front desk or reception tells you a lot about the hotel and its hospitality. A front desk is the first point of interaction between any new guest and the staff of the hotel. So, it is very important for a hotel to have a wonderful service at the front desk to motivate the guests for their stay and frequent visit.
A lot of departments work together to make a hotel run successfully, smartly, and smoothly. As the front desk is the first spot of connection with the guests, it should be well managed and fast so that the guests consider your hotel to be their right choice. The software manages all the appointments by integrating it with Appointment scheduling software.
For all these tasks you will require hotel front desk software. It performs a lot of activities together on one screen. It includes room booking, advanced booking, financial statement, cleanliness, other management at the hotel. It will be quite difficult to handle all these tasks separately and keep a record of them. This is the reason why hotel front desk software is considered a boon for hotel businesses.
Hotel front desk software also helps you verify the information of your arriving guests on the lines of the government guidelines and rules. Hence, the process of guest verification becomes quite easier and faster.
In a world where all that people care about is time, hotel front desk software is a helping hand in this direction. It takes the least time and effort of your guests at the front desk while registering themselves for the hotel’s service. This in turn makes your guests happy and saves them a lot of time.
Apart from a few inevitable manual tasks like the signature, etc. all other tasks are done digitally and it poses a great impression of the hotel on the guests. It also improves the service quality of the hotel which brings them a lot of fortune and appreciation.
A hotel front desk software sends a confirmation mail to the guests when their check-in or booking is confirmed by the staff at the front desk. This cuts the chances of use of papers and physical contact with the guests which are some of the most noticeable features nowadays.
Like every other software, hotel front desk software also includes some of the outstanding features that help the user to give their best when it comes to the hospitality of the guests. These features are the basics of a hotel front desk software. However, different software companies can offer you different types of additional features that can be yet another important hand for your hotel.
Have a look at the features:
Bookings: A hotel front desk software allows you to make room bookings using the software. After every check-in and check-out, the software is updated by the staff. So, when there comes a need for a new booking, the software tells you about how many rooms are available for booking and how many are occupied. It provides you all the information that makes your booking procedure easier. So, you do not need to open the register and find a slot, the software finds it for you within a few clicks.
Payments: Payment is also made easier by the hotel front desk software. The guests are given the freedom of choosing a payment mode of their choice be it online or offline. The software supports various payment methods apart from cash. So, this is also a positive point for both customers and the hotel as the guests can pay according to their ease.
Notifications: After a successful booking, the hotel front desk software sends email notifications to the guests regarding their booking. It contains the relevant information like the room number, check-in and out time, etc. It sounds standard and is a very fast and safe mode of contact as there is no role of hard paper here. These things could be easily done using hotel front desk software.
Department management: Apart from room bookings, there are a lot of other departments for the hotel to look for. It is hectic and confusing to keep a record of all these. So, the hotel front desk software provides you such information as well. Be it inventory, vacant rooms, etc. everything is stored in the software and it can be looked into in just a few clicks.
Revenue generation: The rates of the rooms of your hotel must be in competition with the current market price. But knowing this can consume a lot of time and effort of your employees. So, the hotel front desk software helps you with all these woes. It lets you know the current market price of different types of hotel rooms and also suggests a rational rate for your hotel rooms. In this way, you can actually offer a reasonable price to your guests and they won’t find it wrong as they themselves can also compare it with other rates.
Housekeeping records: Housekeeping services are one of the most vital parts of a hotel and its management. This software lets you operate it on tablets and similar devices. So, your housekeeping staff can have these tablets while on duty. After cleaning the rooms and providing other relevant services, they can update the cleanliness status. For better transparency, the staff can ask the guest to sign it. This information is connected to the main screen. Hence, all the information gets updated there as well.
Privacy of the guests: When a guest comes to your hotel for a stay or services, they provide a few personal information like name, contact number, email, address, etc. These data are stored in the software by the employees. Hence, the safety and security of these data are important from the privacy point of view. The software allows you full privacy to such information and there remains no scope for any leakage of the information.
Back-office demands of the guests: Apart from the basic services, a few hotels also provide you with additional services like event management, spa, gym, etc. These tasks are also managed by the hotel front desk management software.
You may follow these steps in order to get your hands on the right type of hotel front desk software for your hotel. Following the right steps will keep you away from making a less profitable or naïve decision:
Gather your hotel team and make a collective decision. It is very important to involve your team as ultimately they are going to use the software for the betterment of the hotel. Also, giving everyone to keep their viewpoint will instill a sense of teamwork in your employees. Different viewpoints give a diverse view on the matter and result in a better decision. You can manage your calendar by integrating the software with calendar software.
Plan your budget as per your maximum threshold and try to get the one that incorporates all your expectations in the least possible amount. Planning the correct budget for the hotel front desk software is vital as it is the main factor that will decide the quality of the software you will be having. For this, you can consult with your financial team members as they can suggest you better.
Now you need to pen down the current loopholes that you are facing in your current front desk management system. This is vital as it helps you to decide what your requirements are from a hotel front desk software. So, you can also consult your team members and write down all the backdrops your hotel’s front desk is facing.
After all these things, cover our expectations from the hotel front desk software on a sheet of paper. It makes your whole buying process a lot easier. You can shortlist the inevitable features that you are looking for and then accordingly make your decision. It helps you in shorting your preferences when you finally go to find the ideal hotel front desk software for your hotel.
Now you need to surf for the best possible hotel front desk software for your hotel. There are a lot of options available for you to choose from. Each of these has its own pros and cons and you need to assess them minutely to choose the right one.
The number of features a hotel front desk software is providing you can be a deciding factor for you. So, you must read about all such points carefully and try to understand how it can be helpful for you.
You must see if your employees are compatible with the software you are deciding to choose. It will be great if the brand can offer your employees a set of training sessions or a demo session for the software so that it becomes easier for them to understand. The software manages all the agents by integrating the software with Travel agency software.
Now you can shortlist the choices you have and go for the most suitable one. Make sure to go through the reviews before you finalize.
It’s not just the features that a hotel front desk software is providing you. You need to take into consideration a few other points in order to buy the right choice. These components can be very crucial for your company to consider as the new software is going to affect your ongoing hotel setup in some way or the other. These components may include-
Collaborative capacity: Your hotel front desk software may need to collaborate with other existing software at your hotel. So, there must be no issue in this process. Therefore, you need to make sure that the hotel front desk software you are willing to buy can be easily integrated with them if needed.
A number of features: The number of features offered by a hotel front desk software is important to consider. It ensures the quality as well as the working of the software. So, make sure it contains all the important features you are looking for and obviously a few additional ones. Manges all your channels at a single location by integarting it with Hotel channel management software.
Budget: It is the prime component for any sort of investment and hotel front desk software is no exception to this. So, make sure you plan a smart and rational budget that does not affect other important investments at your hotel.
Mobile application: Your preferred hotel front desk software will be all good for your computer system. But all of your hotel employees cannot access computers frequently for every update. Hence, they must have tablets or mobile phones from where they can send updates. For this, it is important for the software brand to also offer mobile applications. So, look for the one that offers both software and the mobile application.
Feedback: Considering the feedback and reviews that the customers give to software is important as they provide you the authentic and ground reality of the software. So, make sure to read the reviews of the hotel front desk software that you are planning to buy. It helps you decide the most beneficial one for your hotel
Futuristic use: The software brand must allow you frequent updates. This is because you cannot keep on investing in new software every now and then whenever there is an update in the hotel software around the globe. Your software must have updated so that you can cope with the changes in the system.
With the right hotel front desk software, you can enjoy the following benefits for your hotel:
Advanced check-ins and out: The hotel front desk software provides you with one of the basic benefits of advanced check-in and check-out services. You need not use a register and pen. Using the software, your guests can do this digitally without any hassle and error. Hence, the task becomes easier and also puts a good impression on the guest.
Efficient housekeeping: Housekeeping with good hotel front desk software becomes much more efficient and time-saving. Your employees involved in the job of housekeeping can do all the job and update it on their devices be it a tablet or mobile application. Hence, it automatically gets uploaded to the main screen without much effort. All the inventory items are also updated. All the items are mentioned and their current stock, uses, etc. are all tracked by the software.
Profitable system for hotels: As the hotel front desk software improves your business style, it, in turn, generates more revenue. This is because all these smart systems pose a good impression on the customer and you will also be able to provide them better service. It is because of all these factors that you can fix more profitable revenue and hike up your business.
Better services and customer management: Hotel front desk software saves your employees a lot of time that they can use in other tasks. Interacting with the guests is also important for which your employees get enough time as the software does the rest of the paperwork. Apart from this, your employees can also spend time in other works where digital works are not possible like manual inventory tours, helping guests with queries, etc.
There are a number of hotel front desk software available for you. You can follow the above-mentioned steps and find the one that you find the most suitable one for your hotel. For your ease, here is a list of a few hotel front desk software that you can have a look of:
Front desk anywhere: This is a leading cloud-based solution for the front desk of hotels. This software is highly appreciated due to its easy-to-use interface which is why the employees are able to easily use it.
KW hotel: This is a free and leading hotel front desk software. It is ideal for small-sized or medium-sized hotels as well as surfboards or yacht rentals. So, it has multiple uses. It supports the English and Russian languages and also allows customization.
Hotelline PMS: Known as Atulyam Hotelline PMS, this leading software is ideal for different types of businesses like hotels, pubs, restaurants, bars, etc. The interface is quite beautiful which further increases the prominence of this software.
ASI Frontdesk: This is yet another popular hotel front desk software. It is good for all sizes of businesses and not limited to anyone. The booking and reservation features it offers are commendable. The brand offers free software updates as well.
Hotel Front Desk is the software that helps to manage single or multiple hotels' capabilities. The details like booking, reservation, check-in, check-out, room assignment, billing, managing room rates, etc can be included.
Being greater management it is not possible to manage all the tasks manually. Besides these, there are also certain other benefits that can be enjoyed from having the software like,
All the operations are automated
The software has the efficiency to automate the operation of areas like front desk, reporting, Point of Scale, etc. which reduces the works and requirements of manpower as well. Certain important functions of the system can be rolled into a single system and they also can be managed easily.
It is easy to manage
A single platform can collaborate and manage all the actives for the authorized people. It is not necessary to have different software to manage each area of the hotel. It is also not required to manage the actives in a particular place; you may manage them at any time, anywhere.
The number of users can be varied
The working members may increase to decrease at any time. With the help of the software, it is easy to connect or remove each staff. It is also not required to pay any additional charges for the addition or removal of a person.
It is easy to analyze the details
For any hotel, it is necessary to have the details of the customers. When using the hotel front desk software based on cloud technology it will help you to store details of the customers who visited a long time back. This finally becomes easy to predict and analyze customer behavior. When it is manual it is not possible to retrieve the data or process them easily.
Integration with others
In recent days, most of the bookings are done through the mobile application. This software will help you to easily connect with such applications and tends to have an online booking of rooms. This is one of the factors or strategies that help for business enhancement.
Tool to help during audits
The audit is the time that you need a detailed report of all the information in your hotel. The software can help you highly since it can automatically manage your reports. You may not higher confusion or error in calculation. All the information will be transparent and you can pay as the norms. This can also be helpful when you analyze your profit at the end of the year.
There is a number of Hotel Front Desk software that works on different technology and gives you different uses. It may differ from your needs to choose the right one. Here are certain things that you need to consider when choosing the best software.
User-friendly: The hotel front desk software should be supportive and easy to use. They should access multiple operations in a single window, the user cannot move to different areas to have information.
Access of hotkeys: There should also contain certain hotkeys like room status, ledger balances, occupancy statistics, pending purchase orders, etc. These indicate the most used keys search of details so that, your staff may work fast instead of taking too much of time and the customers may also get irritated. This helps for the easy retrieval of information.
Technical support: Since it is integrated with most of the key activities, it is necessary for the efficient working of the software all the time. There are chances to have certain issues in certain instances. The company should provide a technical support team and assist you whenever necessary.
Third-party interface: Make sure your hotel front desk software can be interfaced with third-party areas like mobile applications, etc.
The technology used: There are different technologies and the software run based on them. When you select the hotel front desk software that runs on the latest one it will help you to have good storage and also can be easily upgraded.
