Tidio

By Tidio

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Tidio is a comprehensive customer service platform that integrates live chat, chatbots, and a ticketing system to enhance customer communication and support for businesses of all sizes. Designed to facilitate real-time interactions, Tidio enables companies to engage with website visitors, address inquiries promptly, and foster improved customer satisfaction.

At its core, Tidio combines multiple communication channels into a unified interface, allowing businesses to manage live chats, emails, and messages from platforms like Facebook Messenger seamlessly. This consolidation ensures that customer interactions are streamlined, reducing the chances of missed messages and enabling support teams to respond more efficiently.

One of Tidio's standout features is its AI-powered chatbot, Lyro. Lyro is designed to handle up to 70% of customer inquiries automatically, providing instant responses to common questions and freeing up human agents to focus on more complex issues. This functionality not only enhances response times but also ensures that support is available to customers 24/7

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Page Last Updated On June 21, 2025

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