What is LiveAgent
LiveAgent is a powerful help desk and live chat software designed to improve customer support. It unifies communication from email, chat, calls, and social media into one dashboard. Ideal for businesses of all sizes, it ensures faster, smarter service.
Why Choose LiveAgent
LiveAgent offers an all-in-one solution for real-time support, ticketing, and automation. It enhances agent productivity with a streamlined interface and robust reporting tools. Affordable pricing and scalability make it perfect for growing businesses.
Benefits of LiveAgent
Centralized support across multiple channels
Faster response times and improved customer satisfaction
Seamless integration with CRM, email, and social platforms
Centralized support across multiple channels
Faster response times and improved customer satisfaction
Seamless integration with CRM, email, and social platforms
How to Use LiveAgent
Set up your help desk, connect your channels (email, chat, social), and assign tickets. Use automation rules to speed up responses and manage workflows. Track performance through real-time analytics and agent reports.
Features of LiveAgent
Omnichannel ticketing system
Live chat, call center, and social media integration
Automation rules, knowledge base, and customer portal
Pricing of LiveAgent
Small business - Affordable ticketing platform for smaller support teams
per agent/month billed annually
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business - A versatile and balanced plan for full-scale customer support
per agent/month billed annually
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large business - An all-inclusive plan with all features and capabilities
per agent/month billed annually
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Viber
Enterprise - A full-scale solution with extra support & exclusive services
per agent/month billed annually
- Everything in Large plan
- Almost unlimited
- Dedicated account manager *
- Priority support *
- Assisted channels integration *
- Branding Free
- Custom billing setup
- Service review call and reports *
- Scheduled release management *
- only for 10+ agents
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of LiveAgent
Key Features:
Key Specification
| Other Categories: | Live Chat Software Help Desk Software Customer Feedback Software Customer Support Software Customer Success Software Virtual Call Center Software Customer loyalty software Contact center software Ticketing Software Knowledge Base Software Remote Work Software Portal Software Auto Dialer Software For PC Help Desk Software For Free Help Desk Software For Mac Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Call Center Software Customer Advocacy Software Service Desk Software customer service software Communications Platform as a Service |
|---|---|
| Deployment: | Cloud Hosted,Hybrid |
| Customer Support: | Phone,Live Chat,Online (Ticket) |
| Customization: | Yes |
| Languages Support: | Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Hungarian, Latvian/Lettish, Lithuanian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Vietnamese |
Who uses LiveAgent
StartUps
SMEs
Agencies
Company Details
| Company Name: | Quality Unit |
|---|---|
| Headquarter: | Wilmington, Delaware United States |
| Social Media: |
LiveAgent Description
Most Popular Software
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
LiveAgent Complete Help Desk Software Comparisons
.jpg){kind=logo}
Alternative
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
LiveAgent Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of LiveAgent are as follows :
- Startups
- SMEs
- Agencies
LiveAgent has 4 plans,
- Small business - Affordable ticketing platform for smaller support teams USD 15.00 per agent/month billed annually
- Medium business - A versatile and balanced plan for full-scale customer support USD 29.00 per agent/month billed annually
- Large business - An all-inclusive plan with all features and capabilities USD 49.00 per agent/month billed annually
- Enterprise - A full-scale solution with extra support & exclusive services USD 69.00 per agent/month billed annually
LiveAgent is allowed 30 Days Free Trial.
The key featuers of LiveAgent are as follows :
- Access Controls/Permissions
- Collaboration Tools
- Content Management
- Customizable Branding
- File Sharing
- Knowledge Base Management
- Real-Time Chat
- Search/Filter
- Client Portal
- Forms Management
LiveAgent pricing model : Yearly,Monthly,Onetime(Perpetual License)
LiveAgent is Cloud Hosted,Hybrid Software.
Yes
LiveAgent offers Phone,Live Chat,Online (Ticket) support.
LiveAgent provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.
