LiveAgent

Software BY Quality Unit

2.1
Rating out of 5 Based on 2 reviews

LiveAgent is a Web-based multichannel help desk software & ticketing tool that integrates all channels (Email, Voice, Chat, Facebook, and Twitter) into a single interface.

Pricing of LiveAgent

Yearly
Monthly

Large

USD 49
USD 0

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  • Medium+
  • Facebook & Twitter
  • Call center support
  • Video call
  • Time tracking
  • WhatsApp

Medium

USD 29
USD 0

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  • Small+
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

Small

USD 9
USD 0

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  • Custom domain parking
  • E-mail support - Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Free

USD 0
USD 0

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  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email address
  • Basic reports
  • Customer portal + forum
  • Customer Service
  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email address
  • Basic reports
  • Customer portal + forum
  • Customer Service

Ticket

USD 15
USD 0

/User/Month

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  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
  • API + integrations
  • Rules and Time rules
  • Customer Service
  • White Glove Setup
  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
  • API + integrations
  • Rules and Time rules
  • Customer Service
  • White Glove Setup

Ticket+Chat

USD 29
USD 0

/User/Month

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  • Includes features of Ticket plan
  • plus
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
  • Proactive chat invitations
  • Chat satisfaction surveys
  • Social networks*
  • Time tracking*
  • Audit log*
  • Includes features of Ticket plan
  • plus
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
  • Proactive chat invitations
  • Chat satisfaction surveys
  • Social networks*
  • Time tracking*
  • Audit log*

All-inclusive

USD 49
USD 0

/User/Month

Buy Now
  • Includes features of Ticket+Chat plan
  • plus
  • Call center support
  • Video call
  • IVR
  • Call routing and transfers
  • Hardware IP phone
  • Unlimited call recordings
  • All starred services from previous packages are free in this package
  • Includes features of Ticket+Chat plan
  • plus
  • Call center support
  • Video call
  • IVR
  • Call routing and transfers
  • Hardware IP phone
  • Unlimited call recordings
  • All starred services from previous packages are free in this package

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Key Features of LiveAgent

Key Features:
  • Access Controls/Permissions
  • Collaboration Tools
  • Content Management
  • Customizable Branding
  • File Sharing
  • Knowledge Base Management
  • Real-Time Chat
  • Search/Filter
  • Client Portal
  • Forms Management

Key Specification

Other Categories: Live Chat Software Help Desk Software Customer Support Software Contact center software Knowledge Base Software Remote Work Software Portal Software
Deployment: Cloud Hosted
Customer Support: Phone,Live Chat,Online (Ticket)
Customization: Yes
Languages Support: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Hungarian, Latvian/Lettish, Lithuanian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Vietnamese

Who uses LiveAgent

StartUps
StartUps
SMEs
SMEs
Agencies
Agencies

Company Details

Company Name: Quality Unit
Headquarter: Wilmington, Delaware United States
Website: Visit Website go-to-link
Social Media:

LiveAgent Description

LiveAgent is a versatile customer support and help desk software that centralizes communication channels, offers live chat, automation, and real-time monitoring. It enhances customer experience, saves time, and provides valuable insights for continuous improvement.

Benefits:

  • Enhanced Customer Experience: LiveAgent enables businesses to provide swift, personalized, and efficient customer support, leading to increased customer satisfaction and loyalty.

  • Time and Cost Savings: The automation features and streamlined ticket management help support teams work more efficiently, reducing response times and overall support costs.

  • Improved Agent Productivity: The software's user-friendly interface and automation tools empower agents to handle multiple inquiries simultaneously, improving their productivity and effectiveness.

  • Insights for Continuous Improvement: With real-time monitoring and reporting, businesses can identify areas for improvement in their support processes and enhance their overall customer service strategy.

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LiveAgent Video

User Reviews

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Frequently Asked Questions (FAQs)

The user group of LiveAgent are as follows :

  • Startups
  • SMEs
  • Agencies

LiveAgent has 7 plans,

  • Large USD 49
  • Medium USD 29
  • Small USD 9
  • Free USD 0
  • Ticket USD 15 /User/Month
  • Ticket+Chat USD 29 /User/Month
  • All-inclusive USD 49 /User/Month

The key featuers of LiveAgent are as follows :

  • Access Controls/Permissions
  • Collaboration Tools
  • Content Management
  • Customizable Branding
  • File Sharing
  • Knowledge Base Management
  • Real-Time Chat
  • Search/Filter
  • Client Portal
  • Forms Management

LiveAgent pricing model : Yearly,Monthly,Onetime(Perpetual License)

LiveAgent is Online Software.

Yes

LiveAgent offers Phone,Live Chat,Online (Ticket) support.

LiveAgent provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.