Chatra is a live chat software that helps you communicate with your customers in a personal way. It comes with a number of features that make talking to customers easier for you and your agents. All conversations are saved, including unsent messages, which makes it easy for you to follow up with a particular customer. The Intelligent Chat Distribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to respond to a query within a certain time frame, the chat is automatically offered to other agents who are online. These real-time conversations can be viewed by all your agents, who can join in the conversation whenever they feel like.
Pricing of Chatra
Free
USD 0
- Online & offline chat widget
- Basic visitor info
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names
- titles and photos
- Typing indicators
- Google Analytics
- WordPress
- Shopify
- WooCommerce
- Ecwid
- Bigcommerce
- JavaScript API
- Online & offline chat widget
- Basic visitor info
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concur
Essential
USD 19
/User/Month
- Online & offline chat widget
- Email helpdesk
- Facebook messenger
- Intelligent chat bot
- Form & lead capture bot
- Targeted messages & triggers
- Basic visitor info
- Detailed visitor info
- Real-time visitor list
- Shopping cart contents
- Browser dashboard
- Windows & Mac desktop apps
- iOS & Android mobile apps
- Unlimited concurrent conversations
- Notifications
- Chat notes
- Saved replies
- Invisible mode
- Team chats
- Complete conversation history
- E-mail chat transcripts
- Read receipts
- Agent names
- titles and pho
Pro
USD 29
/User/Month
- Includes features of Essential plan
- plus
- Operating hours
- Agent groups
- Chat Ratings
- Chat Reports
- Data export
- Slack
- Help Scout
- Front
- amoCRM
- Zapier
- REST API
- Outgoing Webhook
- Includes features of Essential plan
- plus
- Operating hours
- Agent groups
- Chat Ratings
- Chat Reports
- Data export
- Slack
- Help Scout
- Front
- amoCRM
- Zapier
- REST API
- Outgoing Webhook
Key Features of Chatra
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Specification
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Chatra
SMEs
Enterprises
Company Details
- Company Name: Chatra
- Website: Visit Website
- Headquarter:
Wilmington, Delaware United States
- Social Media:
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FAQ's
Q. Who are the main user group of Chatra?
The user group of Chatra are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Chatra cost?
Chatra has 3 plans,
- Free USD 0
- Essential USD 19 /User/Month
- Pro USD 29 /User/Month
Q. What are the main features of Chatra?
The key featuers of Chatra are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Q. What pricing model does Chatra support?
Chatra pricing model : Monthly,Yearly
Q. Is Chatra is online or offline?
Chatra is Online Software.
Q. Is customization possible in Chatra?
No
Q. What type of support does Chatra provide?
Chatra offers Business Hours,Online (Ticket) support.
Q. What type of guides provided by Chatra for training?
Chatra provides Help Guides,Blogs,Video Guides for the software training.
