Freshchat

Software shouldn’t stand in the way of exceptional service

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Rating out of 5 Based on 0 reviews

Freshchat is a modern messaging and live chat software designed to help businesses engage with their customers across multiple communication channels. It enables real-time interactions through AI-driven chatbots, live chat, and automation, making customer support seamless and efficient. Developed by Freshworks, Freshchat is tailored for businesses of all sizes, from startups to enterprises, providing tools to enhance customer experiences, improve response times, and boost engagement. The platform integrates with websites, mobile apps, and social messaging platforms like WhatsApp, Facebook Messenger, and Instagram, allowing businesses to communicate with customers on their preferred channels

Pricing of Freshchat

Free

INR 0.00
INR 0.00

Free forever up to 10 agents

Buy Now
  • Chat widget on website and mobile apps
  • Team inbox

Growth

INR 1499.00
INR 0.00

Month

Buy Now
  • Everything Free +
  • Social media messengers (Facebook and Instagram)
  • Text messaging
  • digital messengers and channels (SMS WhatsApp Line Google Business Messages)
  • Freshcaller
  • Freddy AI Agent
  • Standard reports and real-time dashboards
  • Role-based access control
  • Single sign-on

Pro

INR 3999.00
INR 0.00

Month

Buy Now
  • Everything in Growth plus
  • Custom real-time dashboards
  • Agent availability dashboard
  • Assignment - Intelliassign round robin and load balanced
  • Multiple SLA policies
  • Role-based access control
  • Single sign-on
  • Business hours - Global multiple group specific

Enterprise

INR 6399.00
INR 0.00

Month

Buy Now
  • Everything in Pro plus
  • JWT authentication
  • Audit logs
  • Allowed domains and IP whitelisting

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Key Features of Freshchat

Key Features:
  • Agent Scheduling
  • Assignment Management
  • Automatic Chat Translation
  • Automatic Greetings
  • Canned Responses
  • Chat History
  • File Sharing
  • Knowledge Database
  • Persistent Chat
  • Personal Greetings
  • Real Time Monitoring
  • Shortcut Messages
  • Social Media Integration
  • Visitor Tracking
  • Visitor Targeting
  • Customizable Branding

Key Specification

Other Categories: Live Chat Software Bulk SMS Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Chatbots Software Business Instant Messaging Software Conversational Marketing Software SMS Marketing Software Conversational Support Software
Deployment: Cloud Hosted
Customer Support: Phone,Email,Live Chat,Online (Ticket)
Customization: Yes
Languages Support: Catalan, Chinese, Dutch, English, Finnish, French, German, Spanish

Who uses Freshchat

Personal
Personal
StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

Company Name: Freshworks
Headquarter: San Mateo, California United States
Social Media:

Freshchat Description

In today's fast-paced digital world, customer expectations for instant support are higher than ever. Freshchat provides a powerful messaging solution that helps businesses connect with their customers in real time, ensuring a smooth and engaging communication experience.

At its core, Freshchat offers a unified messaging platform that enables businesses to interact with customers across multiple channels, including websites, mobile apps, and social media. Whether handling sales inquiries, customer service requests, or onboarding assistance, Freshchat ensures quick and efficient responses.

One of the platform’s standout features is its AI-powered chatbot, which automates responses to frequently asked questions, reducing the workload on human agents. By leveraging natural language processing (NLP), Freshchat bots understand customer intent and provide relevant solutions instantly.

The software also supports contextual conversations, allowing agents to view previous interactions, user behavior, and customer journey data, leading to more personalized interactions. Additionally, features like smart routing ensure that queries are assigned to the most relevant agent based on expertise and availability.

Freshchat seamlessly integrates with CRM platforms, helpdesk software, and marketing automation tools, enabling businesses to sync customer data for a more cohesive support experience. The platform also provides detailed analytics and reports, helping businesses track response times, customer satisfaction, and agent performance to optimize support strategies.

With its scalable and customizable capabilities, Freshchat is an ideal solution for businesses looking to enhance their customer communication while maintaining efficiency and personalization.

Key Features & Specifications

1. AI-Powered Chatbots

  • Automates customer interactions and handles FAQs using NLP.
  • Reduces response times and improves agent productivity.

2. Omnichannel Messaging

  • Supports live chat on websites and mobile apps.
  • Integrates with WhatsApp, Facebook Messenger, Instagram, and other social platforms.

3. Smart Routing & Automation

  • Routes conversations to the most suitable agents.
  • Automates repetitive tasks with workflows and triggers.

4. Contextual Conversations

  • Provides conversation history and customer insights.
  • Enhances personalization by tracking user behavior and preferences.

5. Multi-Language Support

  • Enables businesses to engage with global audiences in multiple languages.

6. CRM & Helpdesk Integrations

  • Syncs with Freshsales, Freshdesk, Salesforce, Zendesk, and other CRM tools.

7. Rich Messaging Features

  • Supports file sharing, image uploads, voice messages, and interactive buttons.

8. Analytics & Reporting

  • Tracks customer satisfaction, agent performance, and conversation trends.
  • Provides actionable insights to optimize customer engagement strategies.

9. Customizable Chat Widgets

  • Allows businesses to modify chat designs to match their branding.

10. Security & Compliance

  • Ensures data encryption, GDPR compliance, and secure conversations.

Freshchat revolutionizes customer communication by blending live chat, automation, and AI-driven assistance into one intuitive platform. Whether for customer support, sales, or engagement, it empowers businesses to deliver instant and meaningful interactions.

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Freshchat Video/Screenshots

Freshchat Key Clients

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Frequently Asked Questions (FAQs)

The user group of Freshchat are as follows :

  • Personals
  • Startups
  • SMEs
  • Agencies
  • Enterprises

Freshchat has 4 plans,

  • Free INR 0.00 Free forever up to 10 agents
  • Growth INR 1499.00 Month
  • Pro INR 3999.00 Month
  • Enterprise INR 6399.00 Month

The key featuers of Freshchat are as follows :

  • Agent Scheduling
  • Assignment Management
  • Automatic Chat Translation
  • Automatic Greetings
  • Canned Responses
  • Chat History
  • File Sharing
  • Knowledge Database
  • Persistent Chat
  • Personal Greetings
  • Real Time Monitoring
  • Shortcut Messages
  • Social Media Integration
  • Visitor Tracking
  • Visitor Targeting
  • Customizable Branding

Freshchat pricing model : Yearly,Monthly

Freshchat is Online Software.

Yes

Freshchat offers Phone,Email,Live Chat,Online (Ticket) support.

Freshchat provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.