
Freshchat
Software shouldn’t stand in the way of exceptional service
Freshchat is a modern messaging and live chat software designed to help businesses engage with their customers across multiple communication channels. It enables real-time interactions through AI-driven chatbots, live chat, and automation, making customer support seamless and efficient. Developed by Freshworks, Freshchat is tailored for businesses of all sizes, from startups to enterprises, providing tools to enhance customer experiences, improve response times, and boost engagement. The platform integrates with websites, mobile apps, and social messaging platforms like WhatsApp, Facebook Messenger, and Instagram, allowing businesses to communicate with customers on their preferred channels
Pricing of Freshchat
- Chat widget on website and mobile apps
- Team inbox
- Everything Free +
- Social media messengers (Facebook and Instagram)
- Text messaging
- digital messengers and channels (SMS WhatsApp Line Google Business Messages)
- Freshcaller
- Freddy AI Agent
- Standard reports and real-time dashboards
- Role-based access control
- Single sign-on
- Everything in Growth plus
- Custom real-time dashboards
- Agent availability dashboard
- Assignment - Intelliassign round robin and load balanced
- Multiple SLA policies
- Role-based access control
- Single sign-on
- Business hours - Global multiple group specific
- Everything in Pro plus
- JWT authentication
- Audit logs
- Allowed domains and IP whitelisting
Awards & Badges Received
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Key Features of Freshchat
Key Features:
Key Specification
Other Categories: | Live Chat Software Bulk SMS Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Chatbots Software Business Instant Messaging Software Conversational Marketing Software SMS Marketing Software Conversational Support Software |
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Deployment: | Cloud Hosted |
Customer Support: | Phone,Email,Live Chat,Online (Ticket) |
Customization: | Yes |
Languages Support: | Catalan, Chinese, Dutch, English, Finnish, French, German, Spanish |
Who uses Freshchat
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
Company Name: | Freshworks |
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Headquarter: | San Mateo, California United States |
Social Media: |
Freshchat Description
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Freshchat are as follows :
- Personals
- Startups
- SMEs
- Agencies
- Enterprises
Freshchat has 4 plans,
- Free INR 0.00 Free forever up to 10 agents
- Growth INR 1499.00 Month
- Pro INR 3999.00 Month
- Enterprise INR 6399.00 Month
The key featuers of Freshchat are as follows :
- Agent Scheduling
- Assignment Management
- Automatic Chat Translation
- Automatic Greetings
- Canned Responses
- Chat History
- File Sharing
- Knowledge Database
- Persistent Chat
- Personal Greetings
- Real Time Monitoring
- Shortcut Messages
- Social Media Integration
- Visitor Tracking
- Visitor Targeting
- Customizable Branding
Freshchat pricing model : Yearly,Monthly
Freshchat is Online Software.
Yes
Freshchat offers Phone,Email,Live Chat,Online (Ticket) support.
Freshchat provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.