Freshchat

Software shouldn’t stand in the way of exceptional service

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Freshchat is a modern messaging and live chat software designed to help businesses engage with their customers across multiple communication channels. It enables real-time interactions through AI-driven chatbots, live chat, and automation, making customer support seamless and efficient. Developed by Freshworks, Freshchat is tailored for businesses of all sizes, from startups to enterprises, providing tools to enhance customer experiences, improve response times, and boost engagement. The platform integrates with websites, mobile apps, and social messaging platforms like WhatsApp, Facebook Messenger, and Instagram, allowing businesses to communicate with customers on their preferred channels

Pricing of Freshchat

Free

INR 0.00

Free forever up to 10 agents

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Chat widget on website and mobile apps
Team inbox

Growth

INR 1499.00

Month

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Everything Free +
Social media messengers (Facebook and Instagram)
Text messaging
digital messengers and channels (SMS WhatsApp Line Google Business Messages)
Freshcaller
Freddy AI Agent
Standard reports and real-time dashboards
Role-based access control
Single sign-on

Pro

INR 3999.00

Month

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Everything in Growth plus
Custom real-time dashboards
Agent availability dashboard
Assignment - Intelliassign round robin and load balanced
Multiple SLA policies
Role-based access control
Single sign-on
Business hours - Global multiple group specific

Enterprise

INR 6399.00

Month

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Everything in Pro plus
JWT authentication
Audit logs
Allowed domains and IP whitelisting

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Key Features of Freshchat

Key Features:

Agent Scheduling
Assignment Management
Automatic Chat Translation
Automatic Greetings
Canned Responses
Chat History
File Sharing
Knowledge Database
Persistent Chat
Personal Greetings
Real Time Monitoring
Shortcut Messages
Social Media Integration
Visitor Tracking
Visitor Targeting
Customizable Branding

Key Specification

Other Categories:	Live Chat Software Bulk SMS Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Chatbots Software Business Instant Messaging Software Conversational Marketing Software SMS Marketing Software Conversational Support Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Catalan, Chinese, Dutch, English, Finnish, French, German, Spanish

Who uses Freshchat

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Freshworks
Headquarter:	San Mateo, California United States
Social Media:	Facebook Twitter LinkedIn

Freshchat Description

In today's fast-paced digital world, customer expectations for instant support are higher than ever. Freshchat provides a powerful messaging solution that helps businesses connect with their customers in real time, ensuring a smooth and engaging communication experience.

At its core, Freshchat offers a unified messaging platform that enables businesses to interact with customers across multiple channels, including websites, mobile apps, and social media. Whether handling sales inquiries, customer service requests, or onboarding assistance, Freshchat ensures quick and efficient responses.

One of the platform’s standout features is its AI-powered chatbot, which automates responses to frequently asked questions, reducing the workload on human agents. By leveraging natural language processing (NLP), Freshchat bots understand customer intent and provide relevant solutions instantly.

The software also supports contextual conversations, allowing agents to view previous interactions, user behavior, and customer journey data, leading to more personalized interactions. Additionally, features like smart routing ensure that queries are assigned to the most relevant agent based on expertise and availability.

Freshchat seamlessly integrates with CRM platforms, helpdesk software, and marketing automation tools, enabling businesses to sync customer data for a more cohesive support experience. The platform also provides detailed analytics and reports, helping businesses track response times, customer satisfaction, and agent performance to optimize support strategies.

With its scalable and customizable capabilities, Freshchat is an ideal solution for businesses looking to enhance their customer communication while maintaining efficiency and personalization.

Key Features & Specifications

1. AI-Powered Chatbots

Automates customer interactions and handles FAQs using NLP.

Reduces response times and improves agent productivity.

2. Omnichannel Messaging

Supports live chat on websites and mobile apps.

Integrates with WhatsApp, Facebook Messenger, Instagram, and other social platforms.

3. Smart Routing & Automation

Routes conversations to the most suitable agents.

Automates repetitive tasks with workflows and triggers.

4. Contextual Conversations

Provides conversation history and customer insights.

Enhances personalization by tracking user behavior and preferences.

5. Multi-Language Support

Enables businesses to engage with global audiences in multiple languages.

6. CRM & Helpdesk Integrations

Syncs with Freshsales, Freshdesk, Salesforce, Zendesk, and other CRM tools.

7. Rich Messaging Features

Supports file sharing, image uploads, voice messages, and interactive buttons.

8. Analytics & Reporting

Tracks customer satisfaction, agent performance, and conversation trends.

Provides actionable insights to optimize customer engagement strategies.

9. Customizable Chat Widgets

Allows businesses to modify chat designs to match their branding.

10. Security & Compliance

Ensures data encryption, GDPR compliance, and secure conversations.

Freshchat revolutionizes customer communication by blending live chat, automation, and AI-driven assistance into one intuitive platform. Whether for customer support, sales, or engagement, it empowers businesses to deliver instant and meaningful interactions.