Freshchat

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What is Freshchat?

Freshchat is a flexible messaging answer from Freshworks that empowers corporations to have interaction clients via actual-time chat, AI chatbots, and multi-channel messaging. It consolidates conversations from web chat, cellular apps, social media structures like fb Messenger and WhatsApp, electronic mail, and SMS into a unified inbox. This omnichannel method prevents toggling between apps and improves agent productivity. Freshchat’s Freddy AI automates responses to commonplace queries and assists agents with advised replies, communique summarizing, and real-time translation. Its clean deployment and no-code chatbot builder make it suitable for small to medium corporations aiming to enhance customer engagement and assist with intelligent automation.

Pricing of Freshchat

Free

INR 0.00

Free forever up to 10 agents

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Chat widget on website and mobile apps
Team inbox

Growth

INR 1499.00

Month

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Everything Free +
Social media messengers (Facebook and Instagram)
Text messaging
digital messengers and channels (SMS WhatsApp Line Google Business Messages)
Freshcaller
Freddy AI Agent
Standard reports and real-time dashboards
Role-based access control
Single sign-on

Pro

INR 3999.00

Month

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Everything in Growth plus
Custom real-time dashboards
Agent availability dashboard
Assignment - Intelliassign round robin and load balanced
Multiple SLA policies
Role-based access control
Single sign-on
Business hours - Global multiple group specific

Enterprise

INR 6399.00

Month

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Everything in Pro plus
JWT authentication
Audit logs
Allowed domains and IP whitelisting

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Key Features of Freshchat

Key Features:

Agent Scheduling
Assignment Management
Automatic Chat Translation
Automatic Greetings
Canned Responses
Chat History
File Sharing
Knowledge Database
Persistent Chat
Personal Greetings
Real Time Monitoring
Shortcut Messages
Social Media Integration
Visitor Tracking
Visitor Targeting
Customizable Branding

Key Specification

Other Categories:	Live Chat Software Bulk SMS Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Chatbots Software Business Instant Messaging Software Conversational Marketing Software SMS Marketing Software Conversational Support Software Enterprise AI Chatbots Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Catalan, Chinese, Dutch, English, Finnish, French, German, Spanish

Who uses Freshchat

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Freshworks
Headquarter:	San Mateo, California United States
Social Media:	Facebook Twitter LinkedIn

Freshchat Description

Why Select Freshchat?

Freshchat gives a unified messaging platform powered with the aid of AI to deliver fast, personalized client interactions. It supports multiple channels in a single inbox and features a user-pleasant design, making it best for corporations centered on scalable, green purchaser engagement and support.

Benefits of Freshchat

Omnichannel engagement across internet, cellular, social, and SMS
AI-pushed chatbot automation reduces agent workload
Centralized inbox improves agent productiveness
Easy-to-use interface with low-code/no-code chatbot building
Real-time tourist monitoring and proactive messaging

How to Use Freshchat

Agencies installation Freshchat widgets on web sites and apps, then control all client conversations from one dashboard. Users configure chatbots, automate responses, and installation campaigns with out a coding. Customer engagement is tracked in actual-time, enabling proactive outreach and green resolution throughout channels.

Features of Freshchat

Actual-time live chat and messaging
AI-powered chatbot (Freddy AI)
Multi-channel guide: net, app, social, SMS
Customizable chat widgets and bot builder
Group inbox and collaboration gear
Analytics and performance reporting

What Makes Freshchat Extraordinary?

Freshchat combines superior AI chatbot competencies with a definitely omnichannel approach, uniting all communique right into a single, clean-to-use interface. Its Freddy AI assistant now not most effective automates chats but additionally aids marketers in delivering quicker, smarter responses, differentiating it from primary stay chat gear.

Who Can Benefit From Freshchat?

Freshchat suits income and client engagement teams in small to medium businesses across industries which include retail, banking, telecom, and travel. Businesses aiming to unify consumer communications on a couple of systems and leverage AI for twenty-four/7 support will benefit most.

Is Freshchat Easy To Apply?

Freshchat is praised for its intuitive layout and simple setup. The no-code chatbot builder and centralized inbox make it accessible for customers without technical backgrounds, permitting short deployment and clean management of customer interactions.

What Guide Does Freshchat Provide?

Freshchat gives customer service via phone, e-mail, and online resources. Freshworks offers onboarding help, distinctive documentation, and training sessions to help users maximize the platform’s abilties and ensure smooth patron engagement.

Freshchat Pricing

Freshchat pricing is utilization-based with several plans tailored for specific business sizes. It gives a loose starter plan with restricted functions, while paid tiers provide advanced chatbot skills, multichannel messaging, and greater analytics. Pricing is usually obvious and scalable primarily based on chat quantity and characteristic desires.

Features and Benefits Freshchat

Actual-time Chat: interact traffic instantly throughout digital channels.
AI Chatbots: Automate as much as 70-eighty% of habitual queries with Freddy AI.
Omnichannel Inbox: manage conversations from internet, social, SMS, e mail in a single location.
Custom Bots: construct chatbots with out coding for tailored patron journeys.
Proactive Messaging: trigger automatic campaigns based totally on consumer conduct.
Analytics & Reporting: song engagement and agent overall performance to optimize interactions.
Multilingual assist: communicate globally with live translations.
Integrations: connect with CRM and other platforms through APIs.