Zendesk Remote

By Zendesk Remote

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What Is Zendesk Remote ?

Zendesk Remote is not a standalone Zendesk product like Support or Talk, but rather refers to remote support capabilities within Zendesk Support that are enabled through integrations with remote assistance and remote control tools. These tools let support agents remotely access, view, or control a customer’s device directly from a support ticket to troubleshoot issues faster and more effectively. Integrations include apps like RemotePC HelpDesk, RemSupp, Splashtop SOS, Zoho Lens AR Remote Assistance, and others that connect remote support functionality into Zendesk Support workflows.

Pricing of Zendesk Remote

Sell Elite

USD 249.00

/User/Month

Buy Now

User limits - Unlimited paid users
Document storage - 25GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)
Number of sales pipelines - Unlimited
Customizable sales pipeline
Custom Data Fields
Filters
and Tags
Lead and deal scoring
Historical sales exports
Companies hierarchy
Product and price book
Calendar integration
Task and appointment setting
Task automation
Customized notifications
Assign Collaborators
@Mentions
Team document repository
Email integration with tr

Sell Enterprise

USD 125.00

/User/Month

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Email integration
Unlimited paid users
2 sales pipelines
Built-in click-to-dial
call recording
& power dialer
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sales goals & forecasting
Unlimited custom fields
Advanced call analytics
Activity reports
Advanced permissions
Product catalog
Lead and deal scoring
Task automation
Customized notifications
User limits - Unlimited paid users
Document storage - 10GB/user
Data Imports
D

Sell professional

USD 59.00

/User/Month

Buy Now

Email integration
Unlimited paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sales goals & forecasting
Unlimited custom fields
Advanced call analytics
User limits - Unlimited paid users
Document storage - 5GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)
Number of sales pipelines - 1
Customizable sales pipeline
Custom Data F

Sell Team

USD 25.00

/User/Month

Buy Now

Email integration
Up to 3 paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT
User limits - Up to 3 paid users
Document storage - 2GB/user
Data Imports
Duplicate Detection
Number of sales pipelines - 1
Customizable sales pipeline
Custom Data Fields
Filters
and Tags
Calendar integration
Task and appointment setting
Assign Collaborators
@Mentions
Team document repository
EMAIL
Email integration with tracking (clicks

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Key Features of Zendesk Remote

Key Features:

Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Visitor Targeting
Video Chat
Transfers

Key Specification

Other Categories:	Live Chat Software Remote Support Software Remote Work Software Free Remote Access Software Remote Access Software Remote Access Software For Free Remote Access Software For Mac Remote Access Software For PC
Deployment:	Cloud Hosted
Customer Support:	Online (Ticket),Business Hours
Customization:	Yes
Languages Support:	English

Who uses Zendesk Remote

Personal

SMEs

Enterprises

Company Details

Company Name:	Zendesk Remote
Headquarter:	San Francisco, California United States
Website:	Visit Website
Social Media:	Twitter LinkedIn

Zendesk Remote Description

Why Choose Zendesk Remote?

Faster Issue Resolution – Being able to see and control a customer’s screen helps agents diagnose and fix problems more quickly than through text instructions alone.
Improved Customer Experience – Remote support reduces frustration for customers who might struggle to explain problems or follow written steps.
Context‑Aware Troubleshooting – Remote session logs and actions can be automatically logged back into Zendesk tickets, maintaining clear support history.
Flexibility Across Devices – Many integrations support remote control of Windows, macOS, and other devices, allowing broad compatibility.

Benefits of Zendesk Remote

Reduced Support Time – Remote access allows agents to directly interact with customers’ systems rather than only guiding them verbally or by chat.
Higher First‑Contact Resolution – With direct visual or remote control capabilities, problems are more likely to be resolved in a single session.
Stronger Collaboration – Tools like AR remote assistance let experts visually guide field technicians or users using mobile device cameras.
Seamless Ticket Integration – Many remote support sessions can be initiated straight from a Zendesk ticket and the session details get saved back into the ticket record.

How to Use Zendesk Remote

Install a Remote Support App – From the Zendesk Marketplace, choose and install a remote assistance or remote control integration such as RemotePC HelpDesk, RemSupp, Splashtop SOS, or another supported tool.
Configure the Integration – Connect the remote tool to your Zendesk account via API keys or integration settings as required by the specific app.
Create Remote Sessions from Tickets – Agents start a remote support session directly from within the Zendesk Support ticket interface and then share a session link or code with the customer.
Log Session Details – After support is completed, session logs, notes, or recordings can be automatically appended to the original Zendesk ticket for record keeping and reporting.

Features of Zendesk Remote

Remote Screen Viewing and Control – Agents can view or control the customer’s computer screen to diagnose and fix problems directly.
Secure Remote Connections – Most integrations use secure encryption protocols (e.g., TLS and AES‑256) to protect remote sessions.
AR‑Based Visual Assistance – Some integrations (like Zoho Lens AR) allow real‑time visual guidance with annotation tools and hands‑free support.
Automatic Ticket Logging – Remote session data such as session times, actions taken, and summaries are attached directly to Zendesk tickets once ended.