Smartsupp

Best Free Live Chat Software For Website

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Smartsupp not only focuses on enhancing real-time communication but also emphasizes continuous improvement through data-driven insights. The platform’s ability to record and track user sessions gives businesses a valuable tool for understanding customer behavior. This feature enables businesses to see how visitors navigate through their website, which pages they interact with most, and where they tend to drop off. These insights can be leveraged to optimize the customer journey, address potential roadblocks, and improve conversion rates.

In addition to session recording, Smartsupp offers proactive chat features. Businesses can initiate conversations with visitors based on certain behaviors, such as when a visitor has spent a specific amount of time on a page or viewed particular products. This proactive approach can help engage visitors at critical moments, increasing the likelihood of conversion.

Another standout feature of Smartsupp is its integration with external tools. Beyond its core chat capabilities, Smartsupp integrates seamlessly with third-party applications such as CRM systems, email marketing platforms, and e-commerce tools. This integration allows businesses to centralize their communication and customer data in one location, making it easier for support teams to manage relationships and follow up with leads effectively.

Smartsupp also enables businesses to provide support across multiple communication channels. In addition to the live chat function on your website, Smartsupp integrates with Facebook Messenger, allowing businesses to handle customer inquiries on social media platforms directly within the same interface. This multi-channel approach ensures that businesses can meet customers wherever they prefer to interact, without the need for multiple platforms.

Pricing of Smartsupp

Free

USD 0.00

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Live Chat
FB Messenger Integration
Automatic messages
Unlimited agents

Standard

USD 14.00

/month

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Chatbots for automations
Chatbots for lead generation
Basic statistics
Customer satisfaction rating
Office hours
Engage visitors

Pro

USD 24.00

/month

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Teams of agents
User roles
Multi language
Automatic segmentation
Advanced branding options
Detailed team statistics

Ultimate

USD 239.00

/month

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Individual limits
AI Chatbot set-up by specialist
Dedicated account manager
API & data exports
Payment via wire transfer

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Key Features of Smartsupp

Key Features:

Agent Scheduling
Assignment Management
Automatic Chat Translation
Automatic Greetings
Call Me Option
Canned Responses
Chat History
Chat Widget
Co-Browsing
Conversation Notes
Customized Branding
File Sharing
Geo Targeting
Geo Targeting
Google Analytics, Webmaster & Sitemap
I Spy
Knowledge Database
Labels
Multi Website Support
Offline Form
Persistent Chat
Personal Greetings
Pre and Post Chat Forms
Proactive Chat
Proactive Invitations
Real Time Monitoring
Screen Sharing
Shortcut Messages
Social Media Integration
Supervise Chats
Third Party Integration
Transfers / Routing
Visitor Tracking
Visitor banning
Website Visitor Tracking
Instant Communication
Interactive Chatbots
Automate Your Agents
Shared Inbox
Omnichannel Support
Visitor Targeting
Video Chat
Transfers
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys & Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat
Community Forums
Lead Scoring
Chatbots
IM Channels
Mobile SDK
Audio Call
Remote Access
Report and Analytics

Key Specification

Other Categories:	Live Chat Software Customer Support Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free
Deployment:
Customer Support:	Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English, German, Polish

Who uses Smartsupp

SMEs

Agencies

Enterprises

Company Details

Company Name:	Smartsupp
Headquarter:	Europe
Social Media:	Facebook Twitter LinkedIn

Smartsupp Description

Smartsupp is a versatile live chat platform designed to facilitate real-time communication between businesses and their website visitors. Its core feature is live chat, which allows companies to connect with customers, offering immediate support and guidance instantly. Whether for answering questions, assisting with purchases, or troubleshooting issues, Smartsupp provides businesses with an easy and efficient way to engage visitors and drive conversions.

One of the standout features of Smartsupp is its integration of AI-powered chatbots. These bots can be configured to automatically respond to frequently asked questions, resolve common issues, and collect information from visitors even when agents are offline. By automating basic tasks, Smartsupp helps businesses maintain continuous customer support, even outside regular working hours.

In addition to live chat, Smartsupp offers advanced tracking capabilities. The platform records user sessions and tracks visitor behavior, providing businesses with actionable insights into how visitors interact with their website. This data helps businesses understand customer needs, improve user experience, and identify areas for optimization.

Smartsupp also provides multi-channel communication support. It integrates with Facebook Messenger, enabling businesses to manage all their communication channels in one unified platform. The ability to engage customers across different platforms makes it easier for businesses to stay connected with their audience and provide consistent, high-quality support.

The platform’s flexibility is evident in its customization options. Smartsupp allows businesses to adjust the look and feel of the chat widget to match their branding. This ensures that the chat interface aligns with the business’s website design, providing a seamless customer experience. Additionally, the platform offers detailed analytics and reporting tools, giving businesses valuable insights into chat performance, customer satisfaction, and agent efficiency.

Smartsupp is designed to scale with businesses as they grow. Whether you are a small startup or an established enterprise, Smartsupp offers flexible pricing plans and features that can accommodate your needs. Its cloud-based system ensures accessibility from any device, empowering support teams to manage chats on-the-go and ensuring businesses can respond to customer inquiries no matter where they are.

Key Features & Specifications

Live Chat: Provides real-time communication with website visitors for quick and personalized customer support.
AI-Powered Chatbots: Automates responses to frequently asked questions and basic customer inquiries.
Visitor Tracking & Session Recording: Tracks user activity on your website to gain insights into customer behavior and improve user experience.
Customizable Chat Widget: Allows businesses to personalize the chat interface to match their branding.
Multi-Channel Integration: Supports integration with platforms like Facebook Messenger to manage customer interactions from a single dashboard.
Lead Generation Tools: Features like contact forms and visitor tracking to capture potential leads.
Analytics & Reporting: Offers detailed insights into chat performance, customer satisfaction, and agent productivity.
Mobile Access: The platform has mobile apps for iOS and Android, enabling businesses to manage live chats on the go.
Team Collaboration: Features like shared inboxes and internal notes help support teams collaborate effectively.
File Sharing: Enables the exchange of files, images, and other media during live chat sessions.
Scalability: Suitable for businesses of all sizes, from small companies to large enterprises.
Cloud-Based: Accessible from any device with an internet connection, ensuring businesses can provide support from anywhere.
Security: Offers secure data transmission, ensuring the privacy of customer information.