Salesforce Service Cloud

Salesforce for SMBs Now at Special Pricing

0.0

Rating out of 5 Based on 0 reviews

Write a Review

Free Demo Get a Quote

What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer support and aid platform built on Salesforce’s CRM platform. It empowers businesses to deliver personalised, efficient, and related patron experiences throughout more than one channels along with e-mail, chat, cellphone, social media, and self-carrier portals.

Pricing of Salesforce Service Cloud

Starter Suite

USD 25.00

USD/User/Month

Buy Now

The simple CRM suite with marketing
sales
service and commerce.
Lead Account Contact and Opportunity Management
Dynamic Email Marketing and Analytics
Built-in Sales Flows and Lead Routeing
Connected Slack Conversations

Pro Suite

USD 100

USD/User/Month

Buy Now

The flexible CRM suite with even more marketing sales service and commerce tools.
Everything in Starter plus Enhanced Real-Time Chat
Greater Customisation and Automation
Sales Quoting and Forecasting
Access to AppExchange

Enterprise

USD 175

USD/User/Month

Buy Now

The CRM for service with built-in AI.
AI for Customer Service
Self-Service Help Centre
Workflow Automation

Key Features of Salesforce Service Cloud

Key Features:

Customer Database
Billing & Invoicing
Compliance Management
Work Order Management
Contract/License Management
Equipment Maintenance
Job Costing
Document Management
Fixed Asset Management
Project Management
Service Request Management

Key Specification

Other Categories:	Customer Feedback Software Customer Support Software Customer Success Software Cloud Call Center Software Customer loyalty software Contact center software Knowledge Base Software Incident Management Software Public Works Software Call Center Software Customer Advocacy Software IT Service Management (ITSM) Software customer service software
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Phone,Email,Live Chat
Languages Support:	English

Who uses Salesforce Service Cloud

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Salesforce
Headquarter:	United States
Social Media:	Facebook Twitter LinkedIn

Salesforce Service Cloud Description

Why Choose Salesforce Service Cloud?

Industry-leading CRM platform with strong customer service gear.
AI-powered insights and automation via Einstein AI.
Scales without difficulty for startups to companies.
Seamless integration with 1/3-birthday celebration equipment and Salesforce environment apps.
Provides omnichannel purchaser engagement.

Benefits of Salesforce Service Cloud

Improved client pleasure through faster resolutions.
Omnichannel guide shall we agents manage instances across a couple of platforms in one dashboard.
AI-pushed automation reduces repetitive responsibilities.
Self-provider alternatives (understanding base, network portals, chatbots) empower clients.
Data-driven insights for smarter selection-making.
Increased agent productivity with workflows, macros, and case routing.

How to Use Salesforce Service Cloud

Set up Service Console – Centralize case management for agents.
Configure Omnichannel Routing – Automatically assign cases to the proper agents.
Enable Knowledge Base – Provide articles for quick resolutions.
Use AI & Automation – Deploy chatbots, predictive insights, and workflows.
Track Metrics – Monitor KPIs like case decision time, CSAT, and agent performance.
Integrate Apps – Connect with a 0.33-birthday party or Salesforce environment gear for delivered functionality.

Features of Salesforce Service Cloud

Case Management – Track and clear up purchaser issues effectively.
Omnichannel Routing – Deliver cases from any channel to the right agent.
Einstein AI – Predictive analytics, automation, and chatbots.
Service Console – Unified workspace for marketers.
Knowledge Base – Centralized self-assist articles and FAQs.
Field Service – Manage onsite service teams.
CTI Integration – Connect smartphone structures for name center control.
Analytics & Reporting – Real-time dashboards and customer insights.

Salesforce Service Cloud Demo

Salesforce offers a guided product demo where you may discover capabilities just like the Service Console, AI chatbots, and omnichannel routing. Businesses can request a customised demo thru the Salesforce website.