Jitbit

Help Desk Software built for IT people

0.0

Rating out of 5 Based on 0 reviews

Write a Review

Free Demo Get a Quote

Jitbit is a helpdesk software and ticketing system designed to help businesses manage customer support efficiently. It provides a cloud-based and on-premise solution for handling customer inquiries, tracking support tickets, and automating workflows. Founded in 2005, Jitbit is widely used by IT support teams, customer service departments, and internal helpdesks across various industries. The software is designed to streamline communication between customers and support agents, ensuring quick response times and issue resolution.

Pricing of Jitbit

Freelancer

USD 29.00

month

Buy Now

1 agent
Unlimited storage
All the core features
iOS/Android apps
Custom domain

Startup

INR 69.00

month

Buy Now

All features plus from Freelancer
4 agents

Company

INR 128.00

month

Buy Now

All features plus from Startup
7 agents
Downloadable backup

Enterprise

INR 249.00

month

Buy Now

All features plus from Company
9 agents
$29 extra
Hide
Expedited support
HIPAA compliance
BAA

Awards & Badges Received

Get More Awards & Badges from Techimply

More Awards

Key Features of Jitbit

Key Features:

Alerts/Escalation
Asset Management
Automated Routing
Billing & Invoicing
Change Management
Collaborative inbox for teams
Community Forums
Contract Management
Customer Data Base
Customized Branding
Document Management
Document Storage
Email Delegation for Gmail
Email Integration
Email notes for Gmail
Email reminders and snooze
Help Desk Management
IT Asset Management
Inbox Queue Management
Incident Management
Interaction Tracking
Inventory Management
Issue Tracking
Knowledge Base
Knowledge Base Management
Known Issue Management
Live chat system
Macros
Multi-Channel Communication
Multiple Brands Products
Network Monitoring
Online Activation
Online Forums
Problem Management
Real Time Chat
Real Time Comparisons
Release Management
Requirements Review
Saas help desk software
Self Service Portal
Service Catalog Management
Service Desk (ITIL ITSM)
Service Level Agreement (SLA) Management
Service Level Management
Share Emails in Gmail
Shared Gmail Labels
Shared Mailboxes
Social Media Integration
Software Metrics
Surveys & Feedback
Third Party Integration
Ticket Management
To-Do List

Key Specification

Other Categories:	Help Desk Software Ticketing Software
Deployment:	Cloud Hosted,Hybrid
Customer Support:	Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English

Who uses Jitbit

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Jitbit
Headquarter:	United Kingdom
Social Media:	LinkedIn

Jitbit Description

Jitbit is a helpdesk software designed to simplify customer support by providing an intuitive ticketing system and automation tools. Whether used by IT support teams, HR departments, or customer service teams, Jitbit offers a centralized platform to track and manage customer queries, ensuring quick resolutions and enhanced customer satisfaction.

One of Jitbit’s key strengths is its dual deployment options—businesses can choose between the cloud-based version for easy access or the self-hosted version for enhanced security and control over data. This flexibility makes Jitbit suitable for organizations with different compliance and data security requirements.

The Jitbit Helpdesk software operates through a ticketing system where support agents receive, manage, and resolve customer issues efficiently. Customers can submit tickets via email, web forms, or API integrations, ensuring a seamless support experience. The system then automates ticket assignments, categorization, and follow-ups, reducing the workload for support teams.

Jitbit also includes a self-service knowledge base, allowing businesses to provide FAQ sections and articles that help customers resolve issues independently. This reduces the number of tickets submitted and enhances customer satisfaction.

For businesses looking for real-time engagement, Jitbit Live Chat enables instant communication between customers and support agents. This feature is especially useful for eCommerce, SaaS companies, and customer-facing businesses that need to provide quick resolutions.

Another key feature of Jitbit is its automation and AI-driven functionalities. With automated workflows, businesses can set up rules to prioritize urgent tickets, assign tickets to specific agents, and trigger predefined responses based on customer inquiries. This improves efficiency and ensures no support request goes unnoticed.

Jitbit’s reporting and analytics tools allow businesses to track ticket resolution times, agent performance, and customer satisfaction levels. With detailed insights, organizations can identify trends and optimize their customer support strategies.

Security is also a major focus for Jitbit. The software offers SSL encryption, data backups, and compliance with industry security standards, ensuring customer data remains protected.

In terms of integrations, Jitbit seamlessly connects with Slack, Zapier, Jira, Microsoft Teams, and other third-party applications, allowing businesses to integrate the software into their existing tech stack effortlessly.

Whether you’re a small business looking for an affordable helpdesk solution or a large enterprise requiring a scalable customer support platform, Jitbit provides a reliable and efficient way to manage customer interactions, automate workflows, and enhance customer service.

Key Features & Specifications of Jitbit

Key Features:

Helpdesk Ticketing System – Manage, assign, and track customer support tickets.
Multi-Channel Support – Handle customer queries via email, web portal, and live chat.
Automation & AI-Powered Workflows – Automate ticket routing, prioritization, and follow-ups.
Live Chat Support – Real-time communication for faster issue resolution.
Self-Service Knowledge Base – Create FAQ sections and help articles for customers.
Reporting & Analytics – Track performance metrics, response times, and customer satisfaction.
Third-Party Integrations – Connect with Slack, Zapier, Jira, and more.
Cloud-Based & On-Premise Deployment – Choose between flexibility or full data control.
Security & Compliance – SSL encryption, backups, and GDPR compliance.
Mobile Accessibility – Manage tickets on the go via mobile-friendly interface.