Ozonetel CloudAgent-lite

Software BY Ozonetel

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CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system.

Pricing of Ozonetel CloudAgent-lite

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Key Features of Ozonetel CloudAgent-lite

Key Features:

Analytical Reports
Banquet and conference Management
Blind Transfer
Call Barging
Call Cascading
Call Center Management
Call Conference
Call Hold Music
Call Monitoring
Call Mute
Call Queuing
Call Recording
Call Routing
Caller ID
Compile Contact Lists
Complete Messaging Platform
Conferencing
Contact Management
Country Blocking
Custom Sender ID
Customized Welcome Greeting
Enhanced Caller ID
Forward to Phone
Historical Reporting
Holiday Mapping
IVR / Voice Recognition
IVR System
Incoming Call ID
Internal Call Transfer
Lead Management
Mobile App
Multiple Extension
On boarding Coach
Online Fax
Outbound Caller ID
Outbound Reporting
Outgoing Call Tracking
Outgoing SMS
Phone Support
Power Dialer
Real Time Reporting
Re marketing
SMS
Single Access Number
Skill Based Routing
Smart Call Tracking
Telemarketing Management
Text-to-Speech
Unlimited Concurrent Calls
Voice & Data Integration
Voicemail Transcription
Voicemails
Warm Transfer
Web to Lead

Key Specification

Other Categories:	Cloud Telephony and IVRS Software Cloud Call Center Software Cloud Contact Center Software Business Phone System Virtual Call Center Software Business Phone Number Software Virtual Phone System Software Call tracking App & Software Call Center Software Call Monitoring Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English

Who uses Ozonetel CloudAgent-lite

Company Details

Company Name:	Ozonetel
Headquarter:	Milpitas, California United States
Social Media:	Facebook Twitter LinkedIn

Ozonetel CloudAgent-lite Description

Ozonetel is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. Some of the most innovative and sought-after solutions offered by Ozonetel CloudAgent include a modern IVR for a proactive inbound calling experience, CRM integrations with software like Salesforce and Hubspot, and leading industry features like advanced sentiment analysis, ACD, and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each