SurveySparrow

Turn customer voice into business growth

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SurveySparrow is a cloud-based omnichannel survey and feedback management platform designed to enhance customer and employee engagement through interactive surveys. Unlike traditional survey tools, SurveySparrow focuses on conversational surveys, making the feedback process more engaging and user-friendly. The software is built for businesses of all sizes, offering solutions for customer experience (CX), employee experience (EX), market research, and workflow automation.

Pricing of SurveySparrow

Survey For Individuals Basic

INR 599.00

Per month • Billed yearly

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1 User
Send Surveys via Email
Collect Partial Responses
Display and Skip Logic
Notify Respondents via Email
Slack 5 plus integrations

Survey For Individuals Starter

INR 1499.00

Per month • Billed yearly

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1 User
Everything in Basic
Embed Survey in Email
Survey Translation
Redirect post Survey Completion
Hubspot 10 plus integrations

Survey For Teams Business

INR 4499.00

Per month • Billed yearly

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3 Users
Everything in Starter
Custom Branding
Advanced Question Types
Workflows and Webhooks
Track Respondents Location
Zendesk 12 plus integrations

Survey For Teams Professional

INR 19999.00

Per month • Billed yearly

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5 Users
Everything in Business
Sentiment Analysis
Customize Surveys with CSS
Auto Translate to 130 plus Languages
HIPAA Compliance Available
Excel online 15 Plus integrations

Survey Enterprise

INR 0.00

Custom Pricing

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5 Plus Users
Everything in Professional
Option Display Logic
Key Driver Analysis
Survey Throttling
PowerBI 25 Plus integrations

CX Suite Professional

INR 19999.00

Per month • Billed yearly

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5 Full Users
200000 Contacts
300000 Emails

CX Suite Enterprise

INR 0.00

Custom Pricing

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Complete branding
Custom share limit
Custom data center
Custom implementation

Reputation Management Free

INR 0.00

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300 reviews for lifetime
Supports Google Facebook PlayStore & AppStore
1 active platform
Fetch upto 1 month old reviews
50 instant replies / month

Reputation Management Starter

INR 4999.00

Per month • Billed yearly

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500 reviews / month
Supports over 70 Plus platforms
5 active platforms
Unlimited review history
Unlimited instant replies

Ticket Management Free

INR -0.04

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5 Agents
Dashboards and analytics
Workflows

Ticket Management Starter

INR 699.00

Per agent • Per month • Billed yearly

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5 Agents Add-ons available
SLA management
Macros
Custom ticket fields
Custom roles

Performance

INR 0.00

Price on Ask

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Research Backed Question Banks
Role based 360 assessments
Advanced Performance Analytics for Admins
Group Reports for Departments and Teams

Platform

INR 0.00

Price on Ask

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10 Plus Full Users
Custom response limits
Custom share limits
Unlimited contacts
Branding & whitelabeling
Custom API limits

Key Features of SurveySparrow

Key Features:

Benchmarking
Multi-Channel Distribution
Reporting/Analytics
Panel Management
Statistical Analysis
Survey Builder
Survey Sample Management
Paper-Based

Key Specification

Other Categories:	Customer Experience Management Software Customer Feedback Software 360 Degree Feedback Software Market Research Software Survey/ User Feedback Software Chatbots Software Online Form Builder Software Workflow Automation Software Reputation Management Software NPS Software Video Survey Software 360 Reviews Software Employee Experience Software Employee Experience Management Software Employee Management System & Software
Deployment:	Cloud Hosted,Hybrid
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English, French, German, Italian, Portuguese

Who uses SurveySparrow

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	SurveySparrow
Headquarter:	Palo Alto, California United States
Social Media:	Facebook Twitter LinkedIn

SurveySparrow Description

SurveySparrow is an all-in-one survey and feedback management platform that transforms the traditional survey experience into an engaging, conversational process. Designed for businesses, educational institutions, healthcare providers, and research organizations, it offers a seamless way to collect, analyze, and act on feedback.

Unlike static survey forms, SurveySparrow’s conversational approach ensures higher response rates and better engagement. The platform provides multiple survey types, including chat-based, classic forms, NPS surveys, 360-degree assessments, and offline surveys. Users can design surveys using the intuitive drag-and-drop builder, incorporating conditional logic, skip logic, and sentiment analysis to tailor surveys to their audience.

Survey distribution is flexible and omnichannel, allowing organizations to reach respondents via email, SMS, social media, website embeds, QR codes, or even offline kiosks. This ensures that businesses collect feedback efficiently from various touchpoints. Moreover, SurveySparrow enables recurring surveys and automated follow-ups, reducing manual intervention and enhancing efficiency.

One of its standout features is the robust analytics and reporting dashboard. Users can track real-time responses, generate insightful reports, and visualize data using graphs and heatmaps. The platform also supports AI-powered sentiment analysis, helping organizations understand customer emotions and improve experiences accordingly.

SurveySparrow integrates with popular business tools like Salesforce, HubSpot, Google Sheets, Slack, and Zapier, allowing seamless workflow automation. Organizations can trigger surveys based on customer interactions, automate response-based actions, and personalize follow-up communications.

Security and compliance are also a priority, with features like GDPR and HIPAA compliance, data encryption, and role-based access controls ensuring the protection of sensitive information.

In summary, SurveySparrow is more than just a survey tool it is a complete feedback management solution that helps businesses improve customer satisfaction, employee engagement, and decision-making through automation, data-driven insights, and an engaging survey experience.