Inmoment

By Inmoment

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What is Inmoment?

InMoment is an effective business intelligence and customer experience program that aims at streamlining customer and employee experience using data-based knowledge. It provides AI-driven analytics, smart feedback platforms, and predictive suggestions to assist enterprises to promote satisfaction, better decision-making, and provide meaningful relations with their customers in such sectors as retail, financial, and healthcare.

Pricing of Inmoment

Core cx

USD 0.00

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Self-serve NPS
CSAT and CES micro-surveys deployed in-app web or mobile
or through email
SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and monitor trends
Integrations with key systems of record
Self-serve NPS
CSAT and CES micro-surveys deployed in-app web or mobile
or through email
SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and m

Enterprise

USD 0.00

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Professional package elements
Self-serve or managed service surveys for transactional
relational
and market research
Industry specific text and sentiment analytic models
Field level reporting
Location-based action planning
Case management and closed-loop
Advanced and native integrations with key systems of record
Professional package elements
Self-serve or managed service surveys for transactional
relational
and market research
Industry specific text and sentiment analytic models
Field level

Custom

USD 0.00

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Robust survey and data collection across any/all channels
Extensive reporting that spans the enterprise–top of house to the front line
Predictive and advanced analytics to facilitate recommendations and workflow
Robust integrations with key systems of record
Action planning
advocacy
case management
closed-loop
and more
A unique combination of Customer Experience (CX)
Employee Experience (EX)
Marketing Experience (MX)
and Product Experience (PX)
Robust survey and data collection across any

Key Features of Inmoment

Key Features:

Import-Export Option
Geospatial Analysis
Built-in Library
Document Classification
Audience Analysis
Segmentation
Sentiment Analysis
Predictive Analysis
Multi-language Support
Competitive Analysis

Key Specification

Other Categories:	Customer Experience Management Software Customer Feedback Software Text Mining Software NPS Software
Deployment:	Cloud Hosted
Customer Support:	Online (Ticket),Business Hours
Customization:	No
Languages Support:	English

Who uses Inmoment

SMEs

Enterprises

Company Details

Company Name:	Inmoment
Headquarter:	Utah,
Social Media:	Facebook LinkedIn

Inmoment Description

Why Choose InMoment?

Select InMoment because of the strong AI-based analytics, real-time notifications, and smart feedback control that help to enhance the engagement and satisfaction. It is easy to use and assists in conversion of feedback into actionable business information to enhance customer loyalty and business development. It is unique in the way it manages both multiple-channel feedback and insights at any point of the customer journey.

Benefits of InMoment

Live notices on how to solve problems fast.
AI and predictive analytics to read customer minds.
Effective feedback and management in various channels.
Improved customer journey mapping to make specific improvements.
Higher level of customer and employee engagement.
Viable recommendations to advance improved business choices.

Features of InMoment

Multi-channel feedback (surveys and social media) gathering.
Real-time reporting and notifications.
Sentiment analysis and predictive analytics based on AI.
Segmentation and Customer journey mapping.
Dashboards and reports can be customized.
Third-party integration.
Access and collaboration tools on mobiles.
Text analysis and natural language processing.

How to Use InMoment

InMoment is implemented through receiving customer and employee feedback on different channels through the InMoment app or platform. With the help of AI tools, this data is analyzed and delivered in the form of real-time reports, alerts, and insights. These insights are applied by managers and teams in enhancing customer experiences, managing feedback and strategic decisions. The platform provides with the possibility of configuration of surveys (NPS, CSAT, etc.) and customized dashboards to monitor easily.

InMoment Demo and Pricing

It offers its users a free screening to view InMoment in action and to get a better perception of its usage before the purchase. Prices are usually tailor made and may differ depending on size and requirements of a business. To get the detailed pricing information, Techimply or InMoment sales can be contacted.