EngageBay Helpdesk System is a simple help desk software that helps users to track every customer interaction in one place. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.
Pricing of EngageBay Helpdesk System
- Contact Management
- Ticketing Management
- Ticket Views
- Ticket Macros
- Groups
- Group Management
- Canned Responses
- Personal Note
- Customer 360 Degree View
- Desktop Notifications
- Push Notification
- Automations/Workflows
- Nodes (Automation/Workflow)
- Role Management
- Contact Management
- Ticketing Management
- Ticket Views
- Ticket Macros
- Groups
- Group Management
- Canned Responses
- Personal Note
- Customer 360 Degree View
- Desktop Notifications
- Push Notification
- Automations/Workflows
- Nodes (Automation/Workflow)
- Role Manag
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of EngageBay Helpdesk System
Key Features:
Key Specification
| Other Categories: | Help Desk Software Customer Experience Management Software Help Desk Software For Free Help Desk Software For Mac |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses EngageBay Helpdesk System
SMEs
Enterprises
Company Details
| Company Name: | EngageBay Helpdesk System |
|---|---|
| Headquarter: | Mountain House, |
| Social Media: |
Most Popular Software
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
Alternative
EngageBay Helpdesk System Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of EngageBay Helpdesk System are as follows :
- SMEs
- Enterprises
EngageBay Helpdesk System has 1 plans,
- EngageBay HelpDesk System USD 0.00
EngageBay Helpdesk System is not allowing Free Trial.
The key featuers of EngageBay Helpdesk System are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
EngageBay Helpdesk System pricing model : Onetime(Perpetual License)
EngageBay Helpdesk System is Online Software.
No
EngageBay Helpdesk System offers Business Hours support.
EngageBay Helpdesk System provides Help Guides,Video Guides,Blogs for the software training.
