Faveo Helpdesk

Simplifying Customer Support

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What is Faveo Helpdesk?

Faveo Helpdesk is a robust, open-source help desk and customer support ticketing system designed to streamline customer service operations for businesses of all sizes. It centralizes customer inquiries from various channels like email, web forms, social media, and phone, converting them into trackable tickets. Faveo Helpdesk offers features for ticket management, agent collaboration, knowledge base creation, SLA management, and reporting. Its aim is to improve customer satisfaction by enabling efficient and organized resolution of support requests, while also providing tools for agents to manage their workload effectively and for managers to monitor performance.

Pricing of Faveo Helpdesk

Help Desk Community

INR 0.00

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Open Source
Use on one domain/site
Installation & Configuration
Advance Features
5 Agents
1 Year free support & software updates
Plugins Multi platform integration
API documentation & support
Installation & Configuration
Advance Features
Unlimited Agents
Open Source
1 Year free support & software updates
Plugins Multi platform integration
API documentation & support
Installation & Configuration
Advance Features
Unlimited Agents
1 Year free support & software updates
Plugins Multi platform integr

Help Desk Smart

INR 0.00

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Use on one domain/site

Help Desk Advance

INR 0.00

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Use on one domain/site

Help Desk Pro

INR 0.00

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Use on one domain/site

Freelancer (Helpdesk - Perpetual)

USD 0.00

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Limited time offer
Use on one domain/site
Advance Features
2 Agents
API documentation
Perpetual License
Limited time offer
Use on one domain/site
Advance Features
2 Agents
API documentation
Perpetual License

Startup (Helpdesk - Perpetual)

USD 691.00

One-Time Payment

Buy Now

Use on one domain/site
Advance Features
5 Agents
1 Year free support & software updates
Plugins Multi platform integration
API documentation
Perpetual License
Use on one domain/site
Advance Features
5 Agents
1 Year free support & software updates
Plugins Multi platform integration
API documentation
Perpetual License

SME (Helpdesk - Perpetual)

USD 1.00

One-Time Payment

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Use on one domain/site
Advance Features
10 Agents
1 Year free support & software updates
Plugins Multi platform integration
API documentation
Perpetual License
Use on one domain/site
Advance Features
10 Agents
1 Year free support & software updates
Plugins Multi platform integration
API documentation
Perpetual License

Enterprise (Helpdesk - Perpetual)

USD 0.00

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Use on one domain/site
Advance Features
Unlimited Agents
Source Code
1 Year free support & software updates
Plugins Multi platform integration
API documentation
Premium Support
Perpetual License
Use on one domain/site
Advance Features
Unlimited Agents
Source Code
1 Year free support & software updates
Plugins Multi platform integration
API documentation
Premium Support
Perpetual License

Freelancer (Helpdesk - Recurring)

USD 0.00

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Use on one domain/site
Installation & Configuration
Advance Features
2 Agents
API documentation & support
Recurring License
Use on one domain/site
Installation & Configuration
Advance Features
2 Agents
API documentation & support
Recurring License

Startup (Helpdesk - Recurring)

USD 72.00

/Month

Buy Now

Use on one domain/site
Advance Features
5 Agents
Free support & software updates
Plugins Multi platform integration
API documentation & support
Recurring License
Use on one domain/site
Advance Features
5 Agents
Free support & software updates
Plugins Multi platform integration
API documentation & support
Recurring License

SME (Helpdesk - Recurring)

USD 144.00

/Month

Buy Now

Use on one domain/site
Advance Features
10 Agents
Free support & software updates
Plugins Multi platform integration
API documentation & support
Recurring License
Use on one domain/site
Advance Features
10 Agents
Free support & software updates
Plugins Multi platform integration
API documentation & support
Recurring License

Company (Helpdesk - Recurring)

USD 0.00

Buy Now

Use on one domain/site
Advance Features
Unlimited Agents
Free support & software updates
Plugins Multi platform integration
API documentation & support
Recurring License
Use on one domain/site
Advance Features
Unlimited Agents
Free support & software updates
Plugins Multi platform integration
API documentation & support
Recurring License

Faveo Managed Cloud Hosting

USD 36.00

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Faveo Cloud 1 : $36 2 vCPU 4 GB RAM 40 GB Disk Space 20 TB Traffic
2 vCPU
4 GB RAM
40 GB Disk Space
20 TB Traffic
Faveo Cloud 2 : $47 2 vCPU 8 GB RAM 80 GB Disk Space 20 TB Traffic
2 vCPU
8 GB RAM
80 GB Disk Space
20 TB Traffic
Faveo Cloud 3 : $71 4 vCPU 16 GB RAM 160 GB Disk Space 20 TB Traffic
4 vCPU
16 GB RAM
160 GB Disk Space
20 TB Traffic
Faveo Cloud 4 : $139 8 vCPU 32 GB RAM 240 GB Disk Space 20 TB Traffic
8 vCPU
32 GB RAM
240 GB Disk Space
20 TB Traffic
7 days backup retained. Daily once

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Key Features of Faveo Helpdesk

Key Features:

Customer Support
Billing & Invoicing
Help Desk
School Management
Help Desk Management

Key Specification

Other Categories:	CRM Software School Management Software University Management Software Hospital Management Software Help Desk Software Remote Support Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat
Customization:	Yes
Languages Support:	Arabic, Chinese, Dutch, English, French, German, Indonesian, Italian, Korean, Maltese, Norwegian, Spanish, Vietnamese

Who uses Faveo Helpdesk

Enterprises

Company Details

Company Name:	Ladybird Web Solution Pvt Ltd
Headquarter:	Bangalore, Karnataka India
Social Media:	Facebook Twitter LinkedIn

Faveo Helpdesk Description

Why Choose Faveo Helpdesk?

Faveo Helpdesk is a robust, open-source ticketing system designed to streamline customer support operations. It offers customizable workflows, SLA tracking, automation, and multi-channel support, making it ideal for growing businesses. Its affordability, scalability, and ease of use make it a preferred choice for startups, SMBs, and enterprise teams alike.

Benefits of Faveo Helpdesk

Centralized ticket management
Automation for faster resolution
SLA & priority-based ticketing
Multi-channel support (email, social, web)
Open-source with full customization

How to Use Faveo Helpdesk?

Install Faveo on your preferred server or cloud platform. Create departments and agents, configure ticket workflows, and define SLAs. Customers can raise tickets via email, portal, or social media. Agents respond from a unified dashboard, assign priorities, collaborate internally, and monitor ticket resolution times to ensure excellent support delivery.

Features of Faveo Helpdesk

Ticket management with SLA compliance
Email piping & auto-response
Knowledge base integration
Multi-language support
Custom workflows and reports
Role-based access control
Social media integration
Customer satisfaction survey options

What Makes Faveo Helpdesk Different?

Faveo Helpdesk stands out with its open-source architecture, enabling full customization to suit specific business needs. Unlike many SaaS helpdesks, Faveo offers self-hosting and white-labeling options, making it ideal for businesses needing more control, data privacy, or branding flexibility—without compromising on powerful helpdesk capabilities.

Who Can Benefit from Faveo Helpdesk?

Faveo is ideal for IT support teams, startups, eCommerce businesses, managed service providers (MSPs), and government organizations. Its customizable ticketing system can be tailored for both internal IT support and external customer service, making it a versatile tool for any industry looking to improve service delivery.

Is Faveo Helpdesk Easy to Use?

Yes, Faveo features a clean and intuitive user interface suitable for both technical and non-technical users. With easy ticket navigation, simple configuration tools, and in-depth documentation, teams can get started quickly. Its customizable dashboards and drag-and-drop features simplify task management and improve overall productivity.

What Support Does Faveo Helpdesk Offer?

Faveo offers dedicated email and ticket support, along with detailed product documentation and user guides. Premium customers can access priority support, installation help, and customization services. A strong community forum and onboarding training ensure users have all the resources needed for smooth implementation and daily use.