By consolidating all communication in one location, you can analyze and document customer service interactions for compliance needs. SmarterTrack also provides a wide range of features to help reduce support and customer service costs, including automation capabilities, a self-service customer portal, and a ticket-based system that can be used to route and assign tasks.
SmarterTrack's help desk software will help you improve customer service while reducing support and customer service costs. By consolidating communication in one place, you can analyze and document customer service interactions for compliance needs. SmarterTrack also provides features like automation, a self-service customer portal, and a ticket-based system to help reduce support and customer service costs.
Pricing of SmarterTrack
SmarterTrack Hosted
USD 20
/User/Month
- SmarterTrack Communicator
- SIP-compliant softphone
- free technical support
- All sites are hosted in a secure
- state-of-the-art datacenter
- SmarterTrack Communicator
- SIP-compliant softphone
- free technical support
- All sites are hosted in a secure
- state-of-the-art datacenter
SmarterTrack Professional
USD 0
- Email ticketing and issue tracking
- Live chat
- customer Portal
- User Community
- Call logging
- Email ticketing and issue tracking
- Live chat
- customer Portal
- User Community
- Call logging
SmarterTrack Enterprise
USD 0
- Support for multiple Brands
- Customer satisfaction surveys
- Customizable forms
- Single Sign-On
- scheduled email reports
- Support for multiple Brands
- Customer satisfaction surveys
- Customizable forms
- Single Sign-On
- scheduled email reports
Key Features of SmarterTrack
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses SmarterTrack
SMEs
Enterprises
Company Details
- Company Name: SmarterTrack
- Website: Visit Website
- Headquarter:
Phoenix, Arizona United States
- Social Media:
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SmarterTrack Video
SmarterTrack Screenshots
User Reviews Write a Review
FAQ's
Q. Who are the main user group of SmarterTrack?
The user group of SmarterTrack are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does SmarterTrack cost?
SmarterTrack has 3 plans,
- SmarterTrack Hosted USD 20 /User/Month
- SmarterTrack Professional USD 0
- SmarterTrack Enterprise USD 0
Q. What are the main features of SmarterTrack?
The key featuers of SmarterTrack are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does SmarterTrack support?
SmarterTrack pricing model : Onetime(Perpetual License)
Q. Is SmarterTrack is online or offline?
SmarterTrack is Online Software.
Q. Is customization possible in SmarterTrack?
No
Q. What type of support does SmarterTrack provide?
SmarterTrack offers Phone,Business Hours,Online (Ticket) support.
Q. What type of guides provided by SmarterTrack for training?
SmarterTrack provides Help Guides,Blogs for the software training.
