By consolidating all communication in one location, you can analyze and document customer service interactions for compliance needs. SmarterTrack also provides a wide range of features to help reduce support and customer service costs, including automation capabilities, a self-service customer portal, and a ticket-based system that can be used to route and assign tasks. SmarterTrack's help desk software will help you improve customer service while reducing support and customer service costs. By consolidating communication in one place, you can analyze and document customer service interactions for compliance needs. SmarterTrack also provides features like automation, a self-service customer portal, and a ticket-based system to help reduce support and customer service costs.
Pricing of SmarterTrack
- SmarterTrack Communicator
- SIP-compliant softphone
- free technical support
- All sites are hosted in a secure
- state-of-the-art datacenter
- SmarterTrack Communicator
- SIP-compliant softphone
- free technical support
- All sites are hosted in a secure
- state-of-the-art datacenter
- Email ticketing and issue tracking
- Live chat
- customer Portal
- User Community
- Call logging
- Email ticketing and issue tracking
- Live chat
- customer Portal
- User Community
- Call logging
- Support for multiple Brands
- Customer satisfaction surveys
- Customizable forms
- Single Sign-On
- scheduled email reports
- Support for multiple Brands
- Customer satisfaction surveys
- Customizable forms
- Single Sign-On
- scheduled email reports
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of SmarterTrack
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses SmarterTrack
SMEs
Enterprises
Company Details
| Company Name: | SmarterTrack |
|---|---|
| Headquarter: | Phoenix, Arizona United States |
| Social Media: |
Most Popular Software
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
Alternative
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
User Reviews
Frequently Asked Questions (FAQs)
The user group of SmarterTrack are as follows :
- Enterprises
- SMEs
- SMEs
SmarterTrack has 3 plans,
- SmarterTrack Hosted USD 20.00 /User/Month
- SmarterTrack Professional USD 0.00
- SmarterTrack Enterprise USD 0.00
SmarterTrack is allowed 0 Days Free Trial.
The key featuers of SmarterTrack are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
SmarterTrack pricing model : Onetime(Perpetual License)
SmarterTrack is Online Software.
No
SmarterTrack offers Phone,Business Hours,Online (Ticket) support.
SmarterTrack provides Help Guides,Blogs for the software training.
