Five9

Agentic CX. Flexible Automation. Trusted Results.

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Five9 is a robust cloud-based contact center software solution designed to streamline and optimize customer service operations. It delivers a comprehensive suite for omnichannel engagement including voice, email, chat, SMS, and social media, enabling businesses to provide seamless customer experiences. Built with flexibility and scalability in mind, Five9 supports both inbound and outbound interactions, automated workflows, predictive dialers, and AI-powered tools to enhance agent performance and operational efficiency.

The platform offers extensive CRM and unified communications integrations, empowering businesses to create connected, efficient, and intelligent customer journeys. With intelligent routing, real-time analytics, and workforce management capabilities, Five9 helps organizations improve customer satisfaction while reducing operational costs. It is ideal for enterprises seeking a reliable, secure, and scalable contact center solution that supports remote and hybrid workforce models.

Pricing of Five9

Digital - Digital-only

USD 119.00

Month

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Channels - Chat Email SMS-MMS Social Messaging
Blended Inbound - Outbound
Agent Desktop
Geo Redundancy
Recording
Workflow Automation
24-7 World Class Support

Core - Voice-only

USD 119.00

Month

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Channels - Voice Only
Blended Inbound - Outbound
Agent Desktop
Geo Redundancy
Recording
Workflow Automation
24-7 World Class Support

Premium - Digital + Voice - Customize

USD 0.00

Year

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Workforce Engagement - Essentials QM
Channels - Chat Email SMS-MMS Social Messaging
Blended Inbound - Outbound
Agent Desktop
Geo Redundancy
Recording
Dialer
Workflow Automation
24-7 World Class Support

Optimum - Digital + Voice + WEM - Customize

USD 0.00

Year

Buy Now

Channels - Chat Voice Email
Blended Inbound - Outbound
Agent Desktop
Geo Redundancy
Recording
Dialer
Workforce Engagement - Enterprise QM
Workforce Engagement - Enterprise WFM
Workflow Automation - Full Platform
24-7 World Class Support

Ultimate - Digital + Voice + WEM + Analytics - Customize

USD 0.00

Year

Buy Now

Channels - Chat Voice Email
Blended Inbound - Outbound
Agent Desktop
Geo Redundancy
Recording Dialer
Workforce Engagement - Enterprise QM
Workforce Engagement - Enterprise WFM
Interaction Analytics
Workflow Automation - Full Platform
24-7 World Class Support

Key Features of Five9

Key Features:

Social Media Integration
Activity Dashboard
Call Center Management
Omnichannel Support
IVR / Voice Recognition
Workforce Management
Video Chat
Multi-Channel Communication
Live Chat
IM Channels
Analytics
Workflow Engine and Alerts

Key Specification

Other Categories:	Live Chat Software Customer Experience Management Software Customer Support Software Cloud Call Center Software Cloud Contact Center Software Virtual Call Center Software Contact center software Telemarketing Software Sales Engagement Software Call Center Software Contact Center Operations Software Cloud Communication Platforms Channel Management Software Workforce Management Software Call Monitoring Software customer service software Omnichannel Communication Platform
Deployment:	Cloud Hosted,Hybrid,Any
Customer Support:	Phone,Email,Live Chat
Customization:	Yes
Languages Support:	Arabic, Chinese, Dutch, English, French, German, Hebrew, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Turkish

Who uses Five9

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Five9 Inc.
Headquarter:	San Ramon, California United States
Social Media:	Facebook Twitter LinkedIn

Five9 Description

Five9 is a leading cloud contact center solution that enables organizations to modernize customer engagement with an intelligent, scalable, and secure platform. Designed to support a global workforce, the software enhances contact center operations by seamlessly integrating voice, chat, email, SMS, social media, and video into a unified omnichannel experience. Its 99.999% uptime ensures business continuity, while advanced AI and automation features assist agents in delivering personalized and efficient customer support.

Five9’s Agent Desktop Plus simplifies the agent experience with an intuitive browser-based interface, offering call scripting, real-time transcription, and AI-assisted guidance. Supervisors benefit from real-time monitoring, whisper and barge capabilities, performance dashboards, and customizable alerts for queues and campaigns. The software includes intelligent omnichannel routing and automatic call distribution, ensuring that customers are connected to the right agents based on intent and skill set.

Outbound engagement is optimized with powerful dialers—predictive, power, preview, and progressive—and automated campaign management tools. Interactive Voice Response (IVR), speech recognition, and natural language processing enable self-service options that reduce agent workload and improve resolution times.

AI-powered tools like Agent Assist, AI Summaries, and Generative AI Studio enhance productivity, while workforce engagement features such as forecasting, scheduling, quality management, and gamification improve agent satisfaction and performance.

Five9 integrates effortlessly with leading CRM and UC platforms like Salesforce, Zendesk, Oracle, and Microsoft Teams, along with open APIs and SDKs for custom development. Its robust analytics suite provides actionable insights into customer interactions, SLAs, KPIs, and compliance.

Five9 is ideal for industries including healthcare, finance, retail, education, and government. It supports both remote and on-site teams, making it a versatile choice for enterprises looking to deliver intelligent, personalized, and consistent customer service experiences.

Key Features & Specifications

Omnichannel Support: Voice, email, chat, SMS, social, video, co-browsing, web callback
Dialers: Predictive, progressive, power, and preview dialers
IVR & Speech Tools: Speech recognition, natural language IVR, text-to-speech
Routing: Intelligent omnichannel routing and ACD
Agent Desktop: Call scripting, real-time transcription, coaching tools
Supervision Tools: Live dashboards, call monitoring, whisper/barge-in
Workforce Engagement: Forecasting, scheduling, quality management, gamification
AI & Automation: Agent Assist, AI Insights, Generative AI Studio
Reporting & Analytics: Real-time dashboards, SLA/KPI monitoring, custom reports
Integrations: Salesforce, Oracle, Zendesk, MS Teams, APIs & SDKs
Platform Specs: Cloud-based, 99.999% uptime, secure and scalable architecture