Teamwork Desk is a help desk software that eases the request tracking process and enables you to better handle customer care related issues. The software ensures faster resolution of tickets. The tool is capable of tackling the complex database of customer call reports, queries, and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like surveys and feedback, a self-service portal, supports live chat with customers, etc. With this smart tool, you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not code anything for using the tool.
Pricing of Teamwork Desk
- Teamwork integration
- Unlimited inboxes
- Free Help Docs site
- Teamwork integration
- Unlimited inboxes
- Free Help Docs site
- Time tracking
- Triggers
- Two-factor authentication
- Live chat
- Time tracking
- Triggers
- Two-factor authentication
- Live chat
- Customer happiness ratings
- Custom fields
- Full reporting
- Business hours
- Scheduled tickets
- Customer happiness ratings
- Custom fields
- Full reporting
- Business hours
- Scheduled tickets
- Priority support
- HIPAA verified
- Priority support
- HIPAA verified
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Key Features of Teamwork Desk
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Teamwork Desk
SMEs
Enterprises
Company Details
| Company Name: | Teamwork Desk |
|---|---|
| Headquarter: | Cork, |
| Social Media: |
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Teamwork Desk Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Teamwork Desk are as follows :
- Enterprises
- SMEs
- SMEs
Teamwork Desk has 4 plans,
- Starter USD 10.50 /User/Month
- Pro USD 18.75 /User/Month
- Premium USD 36.75 /User/Month
- Enterprise USD 0.00
Teamwork Desk is allowed 0 Days Free Trial.
The key featuers of Teamwork Desk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Teamwork Desk pricing model : Monthly,Yearly
Teamwork Desk is Online Software.
No
Teamwork Desk offers Phone,Business Hours,Online (Ticket) support.
Teamwork Desk provides Help Guides,Blogs,Video Guides for the software training.
