Front

Deliver exceptional service that helps you grow

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Front is a powerful customer communication platform designed to enhance team collaboration and efficiency in managing customer interactions. By combining the familiar structure of email with advanced collaboration and workflow automation tools, Front ensures businesses can handle customer inquiries more effectively while maintaining a personalized touch. It centralizes all customer communications, including emails, live chat, SMS, and social media messages, into a shared inbox, enabling teams to work together seamlessly without the inefficiencies of traditional email systems.

Unlike standard email platforms, which often lead to miscommunication, duplicate responses, and long resolution times, Front streamlines workflows with shared drafts, internal comments, and message assignments. This means team members can discuss and collaborate on responses internally before sending them out, ensuring high-quality and accurate communication. The platform also provides automation features that categorize, prioritize, and route messages based on custom rules, reducing the manual workload for teams handling large volumes of inquiries.

Front integrates with various third-party applications, such as CRM systems, project management tools, and messaging platforms, ensuring that businesses can access essential customer data and maintain streamlined operations without switching between multiple software tools. This makes it particularly useful for support teams, sales departments, and operational teams that require quick access to relevant information for efficient customer engagement.

One of Front’s standout benefits is its ability to maintain a human-centered approach to customer interactions. Unlike automated ticketing systems that depersonalize communication, Front allows businesses to maintain meaningful and personalized connections with customers while still leveraging automation for efficiency.

Pricing of Front

Starter

USD 18.99

/month

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Shared inboxes
Ticketing
Knowledge Base

Growth

USD 59.00

/month

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Shared inboxes
Live chat & chatbots
Ticketing
Knowledge Base
Analytics
AI Summarize & AI Compose

Scale

USD 99.00

/month

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Shared inboxes
Live chat & chatbots
Knowledge Base
Analytics
AI Summarize & AI Compose
Advanced team controls

Premier

USD 0.00

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Shared inboxes
Live chat & chatbots
Knowledge Base
Analytics
AI Summarize & AI Compose
Advanced team controls
Onboarding and solution design

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Key Features of Front

Key Features:

Email Integration
Help Desk Management
Service Level Agreement (SLA) Management
Real Time Notifications
Email Templates
Third Party Integrations
Reporting/Analytics
File Sharing
Workflow Management
Remote Access/Control
Live Chat
Collaboration Tools
Task Management
Video Conferencing
Meeting Management
Video Chat
Remote Support
Surveys & Feedback
Knowledge Base
Social Media Integration
Contract (SLA Management)
Analytics
Dashboard

Key Specification

Other Categories:	Help Desk Software Asset Management Software Field Service Management Software Custom Software Customer Experience Management Software Customer Support Software Customer Success Software Workflow Management Software Email Tracking Tools & Software Sales Tracking Software Remote Support Software Collaboration Tool Advertising Agency Software License Management Software IT Project Management Software Knowledge Base Software Asset Tracking Software Remote Work Software Incident Management Software Msp Software IT Asset Management Software
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Email,Live Chat
Customization:	Yes
Languages Support:	English

Who uses Front

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Front
Headquarter:	San Francisco, California United States
Website:	Visit Website
Social Media:	Facebook LinkedIn

Front Description

Front is a modern customer communication hub that bridges the gap between email and team collaboration. Unlike conventional email platforms, which often lead to silos and inefficiencies, Front brings together emails, messages, and tickets into a unified workspace, allowing teams to work together seamlessly.

One of Front’s biggest advantages is its shared inbox functionality. Instead of forwarding or copying emails between team members, users can collaborate directly within a message thread. Features like shared drafts, internal comments, and message assignments ensure that everyone on the team stays aligned without confusion. This setup is particularly beneficial for customer support, sales, and operations teams that need to manage a large volume of inquiries efficiently.

Front also integrates with a wide range of third-party applications, including Salesforce, Slack, HubSpot, and Asana. These integrations help teams access relevant customer information without switching between multiple tools, improving efficiency and reducing response times. Additionally, Front’s automation features allow teams to set up workflows that categorize, assign, and prioritize messages based on predefined rules, eliminating manual effort and ensuring that critical messages receive immediate attention.

Analytics and reporting capabilities in Front offer insights into team performance, response times, and customer satisfaction. Managers can track communication trends, identify bottlenecks, and make data-driven decisions to enhance customer engagement. Customizable workflows and templates further streamline communication, making it easier for teams to maintain a consistent brand voice.

Another standout feature is Front’s multi-channel support. Businesses can manage customer inquiries from various platforms, including email, SMS, chat, and social media, all from a single dashboard. This omnichannel approach ensures that no message is missed, improving customer satisfaction.

Security and compliance are also key strengths of Front. The platform offers robust data encryption, access controls, and compliance with industry regulations like GDPR. These security measures make it a reliable choice for businesses that prioritize data protection and privacy.

Overall, Front is an innovative solution for teams looking to enhance collaboration, improve response times, and provide a seamless customer experience. By combining the best aspects of email and help desk software, it helps businesses stay organized, responsive, and customer-focused.

Key Features & Specifications

Shared Inbox – Enables teams to collaborate on emails and messages efficiently.
Internal Collaboration – Features like internal comments, shared drafts, and message assignments keep teams aligned.
Multi-Channel Support – Supports email, SMS, chat, and social media messaging in one platform.
Integrations – Connects with CRMs, project management tools, and communication platforms like Salesforce, HubSpot, Slack, and Asana.
Automation & Workflows – Automates message routing, categorization, and prioritization to improve efficiency.
Analytics & Reporting – Provides insights into team performance, response times, and customer interactions.
Customizable Templates – Ensures consistent messaging with pre-set email and response templates.
Security & Compliance – Offers data encryption, role-based access controls, and GDPR compliance.
Mobile & Web Access – Available on desktop and mobile for seamless remote access.