Pricing of Complaints Pro
Starter
/Month
- Manage complaints
- Perform complaint investigations
- Capture compliments and recognise staff
- Procedure guides drive process
- Send and receive emails
- Create your own email templates
- Create tasks for yourself and others
- Track email follow ups easily.
- Homepage shows workload and to-do’s.
- Reason code master (classification)
- Create dashboards to uncover insights
- Track complaints against your business units.
- Export data you need quickly and easily
- Manage complaints
- Perform complaint investigations
- Captur
Professional
/Month
- Includes features of Starter plan
- plus
- Capture and track enquiries
- Capture Resolutions Actions like refunds
- Account updates
- Track complaints against products / services
- SLA Engine
- Sentiment Rating
- Customer self service
- Email to Case File
- Includes features of Starter plan
- plus
- Capture and track enquiries
- Capture Resolutions Actions like refunds
- Account updates
- Track complaints against products / services
- SLA Engine
- Sentiment Rating
- Customer self service
- Email to Case File
Enterprise
/Month
- Includes features of Professional plan
- plus
- Financial Hardship
- Manage suggestions
- Suggestion Matrix
- Track High Risk Complaints
- Risk Matrix
- Letter templates
- SMS Templates
- Track Stakeholders
- Workload optimisation
- AI sentiment analysis
- Keyword detection
- Includes features of Professional plan
- plus
- Financial Hardship
- Manage suggestions
- Suggestion Matrix
- Track High Risk Complaints
- Risk Matrix
- Letter templates
- SMS Templates
- Track Stakeholders
- Workload optimisation
- AI sentiment analysis
- Keyword detect
Key Features of Complaints Pro
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Complaints Pro
SMEs
Enterprises
Company Details
- Company Name: Complaints Pro
- Website: Visit Website
- Headquarter:
Melbourne, Victoria Australia
- Social Media:
Description
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Complaints Pro Video
Complaints Pro Screenshots
User Reviews Write a Review
FAQ's
The user group of Complaints Pro are as follows :
- Enterprises
- SMEs
- SMEs
Complaints Pro has 3 plans,
- Starter USD 500 /Month
- Professional USD 1 /Month
- Enterprise USD 3 /Month
The key featuers of Complaints Pro are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Complaints Pro pricing model : Onetime(Perpetual License)
Complaints Pro is Online Software.
No
Complaints Pro offers Online (Ticket) support.
Complaints Pro provides Help Guides,Blogs for the software training.
