Complaints Pro is a cloud-based customer issue / quality assurance software that helps you handle every issue in a timely and efficient manner. It aggregates your customer’s insights, empowering you to improve your products and processes. Turn customer complaints into an opportunity to improve your business with our complaint management software.
Pricing of Complaints Pro
- Manage complaints
- Perform complaint investigations
- Capture compliments and recognise staff
- Procedure guides drive process
- Send and receive emails
- Create your own email templates
- Create tasks for yourself and others
- Track email follow ups easily.
- Homepage shows workload and to-do’s.
- Reason code master (classification)
- Create dashboards to uncover insights
- Track complaints against your business units.
- Export data you need quickly and easily
- Manage complaints
- Perform complaint investigations
- Captur
- Includes features of Starter plan
- plus
- Capture and track enquiries
- Capture Resolutions Actions like refunds
- Account updates
- Track complaints against products / services
- SLA Engine
- Sentiment Rating
- Customer self service
- Email to Case File
- Includes features of Starter plan
- plus
- Capture and track enquiries
- Capture Resolutions Actions like refunds
- Account updates
- Track complaints against products / services
- SLA Engine
- Sentiment Rating
- Customer self service
- Email to Case File
- Includes features of Professional plan
- plus
- Financial Hardship
- Manage suggestions
- Suggestion Matrix
- Track High Risk Complaints
- Risk Matrix
- Letter templates
- SMS Templates
- Track Stakeholders
- Workload optimisation
- AI sentiment analysis
- Keyword detection
- Includes features of Professional plan
- plus
- Financial Hardship
- Manage suggestions
- Suggestion Matrix
- Track High Risk Complaints
- Risk Matrix
- Letter templates
- SMS Templates
- Track Stakeholders
- Workload optimisation
- AI sentiment analysis
- Keyword detect
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of Complaints Pro
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Complaints Pro
SMEs
Enterprises
Company Details
| Company Name: | Complaints Pro |
|---|---|
| Headquarter: | Melbourne, Victoria Australia |
| Social Media: |
Most Popular Software
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
Alternative
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
User Reviews
Frequently Asked Questions (FAQs)
The user group of Complaints Pro are as follows :
- Enterprises
- SMEs
- SMEs
Complaints Pro has 3 plans,
- Starter USD 500.00 /Month
- Professional USD 1.00 /Month
- Enterprise USD 3.00 /Month
Complaints Pro is allowed 0 Days Free Trial.
The key featuers of Complaints Pro are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Complaints Pro pricing model : Onetime(Perpetual License)
Complaints Pro is Online Software.
No
Complaints Pro offers Online (Ticket) support.
Complaints Pro provides Help Guides,Blogs for the software training.
