eBay, Amazon, and other online sellers can use ReplyManager to manage high volumes of incoming email. With ReplyManager, you can process eBay refunds, manage returns, cancellations, and Resolution Center issues all in one place. You can also sync orders from Linnworks, Brightpearl, and ChannelAdvisor to pull in order details in each customer message. ReplyManager also lets you know which language your international messages are in, so you always send the right templates or translations. You can also leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
Pricing of ReplyManager
ESSENTIAL
USD 49
/Month
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
- Email templates
- Automated personalization tags
- Internal notes
- Auto-responses & reminders
- Full Amazon & eBay integration
- Customer & order details in each message
- eBay returns & cases
- Language auto-detection
- SLA countdown
- Performance & sales reports
- Collision detection
- Auto-assign tickets
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
- Email templates
- Automated personalizatio
TEAM
USD 75
/Month
- Includes features of Essential plan
- plus
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
- Includes the features of all plan
- Includes features of Essential plan
- plus
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
- Includes the features of all plan
PROFESSIONAL
USD 99
/Month
- Includes the features of Team plan
- plus
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7 support
- Includes the features of all plan
- Includes the features of Team plan
- plus
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7
ENTERPRISE
USD 159
/Month
- Includes the features of Professional plan
- plus
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
- Includes the features of all plan
- Includes the features of Professional plan
- plus
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
- Includes the features of all plan
Key Features of ReplyManager
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours
Customization:
No
Languages Support:
English
Who uses ReplyManager
SMEs
Enterprises
Company Details
- Company Name: ReplyManager
- Website: Visit Website
- Headquarter: Hobe Sound,
- Social Media:
Description
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FAQ's
Q. Who are the main user group of ReplyManager?
The user group of ReplyManager are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does ReplyManager cost?
ReplyManager has 4 plans,
- ESSENTIAL USD 49 /Month
- TEAM USD 75 /Month
- PROFESSIONAL USD 99 /Month
- ENTERPRISE USD 159 /Month
Q. What are the main features of ReplyManager?
The key featuers of ReplyManager are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does ReplyManager support?
ReplyManager pricing model : Monthly,Yearly
Q. Is ReplyManager is online or offline?
ReplyManager is Online Software.
Q. Is customization possible in ReplyManager?
No
Q. What type of support does ReplyManager provide?
ReplyManager offers Phone,Business Hours support.
Q. What type of guides provided by ReplyManager for training?
ReplyManager provides Help Guides,Blogs,Video Guides for the software training.
