eBay, Amazon, and other online sellers can use ReplyManager to manage high volumes of incoming email. With ReplyManager, you can process eBay refunds, manage returns, cancellations, and Resolution Center issues all in one place. You can also sync orders from Linnworks, Brightpearl, and ChannelAdvisor to pull in order details in each customer message. ReplyManager also lets you know which language your international messages are in, so you always send the right templates or translations. You can also leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
Pricing of ReplyManager
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
- Email templates
- Automated personalization tags
- Internal notes
- Auto-responses & reminders
- Full Amazon & eBay integration
- Customer & order details in each message
- eBay returns & cases
- Language auto-detection
- SLA countdown
- Performance & sales reports
- Collision detection
- Auto-assign tickets
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
- Email templates
- Automated personalizatio
- Includes features of Essential plan
- plus
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
- Includes the features of all plan
- Includes features of Essential plan
- plus
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
- Includes the features of all plan
- Includes the features of Team plan
- plus
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7 support
- Includes the features of all plan
- Includes the features of Team plan
- plus
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7
- Includes the features of Professional plan
- plus
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
- Includes the features of all plan
- Includes the features of Professional plan
- plus
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
- Includes the features of all plan
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Key Features of ReplyManager
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses ReplyManager
SMEs
Enterprises
Company Details
| Company Name: | ReplyManager |
|---|---|
| Headquarter: | Hobe Sound, |
| Social Media: |
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User Reviews
Frequently Asked Questions (FAQs)
The user group of ReplyManager are as follows :
- Enterprises
- SMEs
- SMEs
ReplyManager has 4 plans,
- ESSENTIAL USD 49.00 /Month
- TEAM USD 75.00 /Month
- PROFESSIONAL USD 99.00 /Month
- ENTERPRISE USD 159.00 /Month
ReplyManager is allowed 0 Days Free Trial.
The key featuers of ReplyManager are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
ReplyManager pricing model : Monthly,Yearly
ReplyManager is Online Software.
No
ReplyManager offers Phone,Business Hours support.
ReplyManager provides Help Guides,Blogs,Video Guides for the software training.
