ngDesk is a customer service, marketing, and sales solution that enables you to automate your procedures for an enhanced user experience. It provides smart tools and features for asset management, IT management, sales management and support management, all in one place.
ngDesk centralizes your ticket handling, making it easier and faster to handle problems and keep your agents and customers satisfied.
ngDesk live chat makes it simple to interact and delight your customers across several platforms, including the social, mobile, and web. Customers and agents can quickly and easily discover answers to their inquiries with ngDesk's knowledge base and self-service site.
You can manage all your software and hardware assets in one place and obtain insights to help you save money and stay compliant.
ngDesk's CRM is built on an all-in-one platform that combines sales pipelines, processes, and quotes. You can use enticing email marketing to keep your consumers interested. Additionally, you can increase the
Pricing of ngDesk
ngDesk
USD 0
- Unlimited Users and Agents
- Chatbots
- Unlimited Tickets and Chats
- Custom Modules
- Knowledge Base
- Escalations and Schedules
- Unlimited Users and Agents
- Chatbots
- Unlimited Tickets and Chats
- Custom Modules
- Knowledge Base
- Escalations and Schedules
Team
USD 4
/User/Month
- Includes features of Cloud plan
- plus
- Installed on Premise (25 users min.)
- 24/7 Priority Support
- Migration and Setup
- CRM Integrations
- Includes features of Cloud plan
- plus
- Installed on Premise (25 users min.)
- 24/7 Priority Support
- Migration and Setup
- CRM Integrations
Enterprise
USD 7
/User/Month
- Includes features of Premise plan
- plus
- Custom Development and Plugins
- GDPR
- PCI
- HIPPA
- SOX Compliant
- Single Sign On
- Private Instance
- Installed on Premise (25 users min.)
- Includes features of Premise plan
- plus
- Custom Development and Plugins
- GDPR
- PCI
- HIPPA
- SOX Compliant
- Single Sign On
- Private Instance
- Installed on Premise (25 users min.)
Key Features of ngDesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses ngDesk
SMEs
Enterprises
Company Details
- Company Name: ngDesk
- Website: Visit Website
- Headquarter:
Dallas , Texas United States
- Social Media:
Description
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FAQ's
Q. Who are the main user group of ngDesk?
The user group of ngDesk are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does ngDesk cost?
ngDesk has 3 plans,
- ngDesk USD 0
- Team USD 4 /User/Month
- Enterprise USD 7 /User/Month
Q. What are the main features of ngDesk?
The key featuers of ngDesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does ngDesk support?
ngDesk pricing model : Onetime(Perpetual License)
Q. Is ngDesk is online or offline?
ngDesk is Online Software.
Q. Is customization possible in ngDesk?
No
Q. What type of support does ngDesk provide?
ngDesk offers Online (Ticket) support.
Q. What type of guides provided by ngDesk for training?
ngDesk provides Help Guides,Blogs,Video Guides for the software training.
