Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries
Pricing of Movidesk
- Minimum 5 agents
- Chat
- Telephony integration
- Integration with email
- WhatsApp Business
- Integration with Facebook Messenger
- Customer Portal
- Knowledge base
- Automation with triggers
- Timekeeping
- Expenditure
- Ticket scheduling
- Internal ticket
- Hours contract
- Schedule
- Automation with macros
- Execution workflow
- Approval workflow
- Dashboard and reports
- Satisfaction survey
- SLA
- Service Catalog
- Minimum 5 agents
- Chat
- Telephony integration
- Integration with email
- WhatsApp Business
- Integration with Facebook Messenge
Awards & Badges Received
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Key Features of Movidesk
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Movidesk
SMEs
Enterprises
Company Details
| Company Name: | Movidesk |
|---|---|
| Headquarter: | Boston, Massachusetts United States |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Movidesk are as follows :
- Enterprises
- SMEs
- SMEs
Movidesk has 1 plans,
- Movidesk USD 99.90 /User
Movidesk is allowed 0 Days Free Trial.
The key featuers of Movidesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Movidesk pricing model : Onetime(Perpetual License)
Movidesk is Online Software.
No
Movidesk offers Business Hours,Online (Ticket) support.
Movidesk provides Help Guides,Blogs for the software training.
