iCRM

Cost Effective Enterprise CRM software

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iCRM is a Customer Relationship Management solution designed to streamline the processes of sales, marketing, and customer support for businesses of all sizes. It aims to automate workflows, centralize customer data, and improve efficiency in lead handling, communications, and service delivery. Because it is configurable without needing code changes, companies can adapt it to match their unique processes with less implementation overhead.

In practice, sales teams use iCRM to manage lead generation, track opportunities, issue quotes/invoices, and forecast revenue. Marketing teams use it to run campaigns (email or otherwise), gather web leads, and analyze campaign performance. Support teams benefit from case/ticket management, knowledge bases, and self-service portals. Managers use dashboards and reporting modules to access real-time insights, monitor team performance, respond faster to changing needs, and make data-driven decisions. The mobile app enables field teams to stay connected and responsive while on the go. Because iCRM supports both cloud and on-premise deployment, businesses can scale usage according to their infrastructure preferences.

Pricing of iCRM

STANDARD

INR 1000.00

per user/month

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Accounts & Contacts Management
Leads & Opportunity Management
Follow-ups & Reminders
Email Integration
Android Mobile Application
Reports & Analytics
Custom Dashboard

PROFESSIONAL

INR 1300.00

per user/month

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STANDARD Edition +
Lead Capturing Integrations
Sales Forecasting
Quotations & Invoices
Tickets Case Management
Workflows & Approval Automations
Field Force Automation

ENTERPRISE

INR 1600.00

per user/month

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PROFESSIONAL Edition +
Custom Module Capability
Dedicated Support Manager
On-Premise Implementation
AI Enabled Process Automation
Advance Customizations
Advance Security

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Key Features of iCRM

Key Features:

Quotation & Estimates
Invoice
CRM & Sales Dashboards
CRM Analytics
Developer API
Email Integration
Email Templates
Invoice
Marketing Automation
On-Demand (SaaS)
Project Management
Sales Force Automation
Contact Manager
CRM & Sales Reports
Customer Support
Document Management
Email Marketing / SMS Marketing
Inventory Management
Lead Management
Sales Forecasting
Sales Pipeline Tracking
CRM integration
Case Management
Proposal Management
Quotes Management
Access Monitoring
Capture Leads from Twitter/Facebook
Partner Cloud (VAR or Service Provider)
Sales Dashboards & Reports
Orders and Invoices
Sales Pipeline Tracking
Workflow Management
Dashboard

Key Specification

Other Categories:	Accounting Software Billing and Invoicing Software CRM Software Salesforce Automation Software Lead Management Software Real Estate CRM Software Marketing Automation Software Financial CRM Software Sales Forecasting Software Qualitative Data Analysis Software Client Onboarding Software CRM Software For Free CRM Software For Individuals CRM Software For Mac CRM Software For PC CRM Software For Small Business Free CRM Software Immigration CRM Software Online CRM Software Sales CRM Software Expense Report Software Recruitment CRM Software
Deployment:	Cloud Hosted,Hybrid,Any
Customer Support:	Phone,Email,Live Chat
Customization:	Yes
Languages Support:	English

Who uses iCRM

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Ipercepts
Headquarter:	Nagpur, Maharashtra India
Social Media:	Facebook Twitter LinkedIn

iCRM Description

iCRM is a modern, cloud-enabled CRM software developed to streamline business processes, enhance client engagement, and optimize team collaboration. Built with a focus on usability, automation, and customization, iCRM supports organizations across multiple industries by delivering an all-in-one platform for managing sales, marketing, and support activities.

The CRM offers lead and deal management tools that capture, assign, and track leads with real-time updates and scoring systems. Sales teams can monitor pipeline progress, generate quotations, and view performance through customizable dashboards. Automated follow-ups ensure timely customer outreach, reducing drop-offs and improving conversion rates.

On the marketing side, iCRM enables businesses to run targeted campaigns using email and SMS tools. Web-to-lead forms, segmentation, and customer analytics empower teams to reach the right audience at the right time. Integration with communication tools further ensures that all interactions are logged and traceable.

iCRM's support module includes a ticketing system, knowledge base, and SLA tracking, offering robust tools for issue resolution and customer satisfaction. Users benefit from mobility through Android and iOS apps, making it easier to respond, update, and monitor tasks on the go.

Customization is at the core of iCRM. Users can define roles, workflows, field structures, and user permissions to mirror their internal processes. The platform also integrates seamlessly with third-party services, including ERP, telephony, and payment systems.

With real-time analytics, audit trails, secure user access, and dedicated support, iCRM equips organizations with the tools needed for sustainable growth and streamlined operations. Whether for tracking customer interactions, boosting marketing ROI, or improving service quality, iCRM delivers consistent value and performance.

Key Features:

Here are the main capabilities of iCRM and how they are used:

Sales Automation: Manages leads, contacts, opportunities, accounts, quotations, and pipelines; helps teams track and convert leads systematically.
Marketing Automation: Enables campaign creation, email workflows, web-to-lead capture, segmentation, lead nurturing, and performance tracking.
Support Automation: Includes ticketing/case management, bug tracking, inbound case creation (e.g. via email), knowledge base, and self-service customer portal.
Reporting & Dashboards: Provides real-time business intelligence, customizable analytics, and dashboards to monitor KPIs and inform strategy.
High Flexibility & Customization: Users can configure forms, workflows, fields, templates, dashboards, modules, and views without touching code.
Cost-Effective Models: Offers subscription-based cloud delivery (OPEX) and CAPEX options, designed to be affordable and scalable.
Email, Chat & SMS Integration: Integrates communication channels directly into CRM so interactions and campaigns can be managed from within.
Workflow Automation: Automates tasks such as follow-ups, reminders, approval processes, field force assignment, and lead routing.
Territory & Role-Based Management: Allows geographic lead assignment, role-based access control, and organizational structuring of teams.
Mobile Access: Mobile application support (e.g. Android) for managing CRM activities on the go with alerts and updates.
On-Premise Deployment & Security: Higher-tier options include on-premise deployment, advanced security, custom modules, and dedicated support.