Forethought AI

Forethought AI

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By Forethought AI

Onetime(Perpetual License)
Not Available
Platform:
Free Demo Get a Quote
Forethought can help you address common issues immediately, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions.

Pricing of Forethought AI

Forethought AI

USD 0

  • Solve
  • Discover
  • Triage
  • Integrations
  • Assist
  • Security
  • Solve
  • Discover
  • Triage
  • Integrations
  • Assist
  • Security

Key Features of Forethought AI

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses Forethought AI

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Forethought AI
  • Website: Visit Website
  • Headquarter:
    United States
    San Francisco, California United States
  • Social Media:

Description

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Forethought AI Video

Forethought AI Screenshots

FAQ's

The user group of Forethought AI are as follows :

  • Enterprises
  • SMEs
  • SMEs

Forethought AI has 1 plans,

  • Forethought AI USD 0

The key featuers of Forethought AI are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Forethought AI pricing model : Onetime(Perpetual License)

Forethought AI is Online Software.

No

Forethought AI offers Online (Ticket) support.

Forethought AI provides Help Guides,Blogs for the software training.