Forethought can help you address common issues immediately, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions.
Pricing of Forethought AI
- Solve
- Discover
- Triage
- Integrations
- Assist
- Security
- Solve
- Discover
- Triage
- Integrations
- Assist
- Security
Awards & Badges Received
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Key Features of Forethought AI
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Forethought AI
SMEs
Enterprises
Company Details
| Company Name: | Forethought AI |
|---|---|
| Headquarter: | San Francisco, California United States |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Forethought AI are as follows :
- Enterprises
- SMEs
- SMEs
Forethought AI has 1 plans,
- Forethought AI USD 0.00
Forethought AI is not allowing Free Trial.
The key featuers of Forethought AI are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Forethought AI pricing model : Onetime(Perpetual License)
Forethought AI is Online Software.
No
Forethought AI offers Online (Ticket) support.
Forethought AI provides Help Guides,Blogs for the software training.
