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FCI CCM

FCI CCM

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By FCI CCM

Onetime(Perpetual License)

Not Available

Platform:

Free Demo Get a Quote

The FCI CCM software platform helps you create and deliver personalized customer communications across all channels. With configurable rules-based targeted offers linked to the content of customer transactions, you can improve your cross-selling efforts. Additionally, reporting and visualizations allow you to measure customer conversations across the customer lifecycle, helping you optimize your CX strategy.

Pricing of FCI CCM

FCI CCM

USD 0

Personalize
Integrate
Automate
Dashboard & Analytics
Personalize
Integrate
Automate
Dashboard & Analytics

Key Features of FCI CCM

Automated Routing
Community Forums
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
Macros (Templated Responses)
Customizable Branding
Contract (SLA Management)
Alerts (Escalation)
Live Chat

Specification

categories

Other Categories:

Help Desk Software

deployment

Deployment:

Cloud Hosted

Support

Customer Support:

Phone,Online (Ticket)

Customization

Customization:

No

languages

Languages Support:

English

Who uses FCI CCM

SMEs

SMEs

Enterprises

Enterprises

Company Details

Company Name: FCI CCM
Website: Visit Website
Headquarter:
Noida, Uttar Pradesh India
Social Media:

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FCI CCM Video

FCI CCM Screenshots

User Reviews Write a Review

FAQ's

Q. Who are the main user group of FCI CCM?

The user group of FCI CCM are as follows :

Enterprises
SMEs
SMEs

Q. How much does FCI CCM cost?

FCI CCM has 1 plans,

FCI CCM USD 0

Q. What are the main features of FCI CCM?

The key featuers of FCI CCM are as follows :

Automated Routing
Community Forums
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
Macros (Templated Responses)
Customizable Branding
Contract (SLA Management)
Alerts (Escalation)
Live Chat

Q. What pricing model does FCI CCM support?

FCI CCM pricing model : Onetime(Perpetual License)

Q. Is FCI CCM is online or offline?

FCI CCM is Online Software.

Q. Is customization possible in FCI CCM?

No

Q. What type of support does FCI CCM provide?

FCI CCM offers Phone,Online (Ticket) support.

Q. What type of guides provided by FCI CCM for training?

FCI CCM provides Help Guides,Blogs,Video Guides for the software training.