The FCI CCM software platform helps you create and deliver personalized customer communications across all channels. With configurable rules-based targeted offers linked to the content of customer transactions, you can improve your cross-selling efforts. Additionally, reporting and visualizations allow you to measure customer conversations across the customer lifecycle, helping you optimize your CX strategy.
Pricing of FCI CCM
- Personalize
- Integrate
- Automate
- Dashboard & Analytics
- Personalize
- Integrate
- Automate
- Dashboard & Analytics
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Key Features of FCI CCM
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses FCI CCM
SMEs
Enterprises
Company Details
| Company Name: | FCI CCM |
|---|---|
| Headquarter: | Noida, Uttar Pradesh India |
| Social Media: |
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FCI CCM Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of FCI CCM are as follows :
- Enterprises
- SMEs
- SMEs
FCI CCM has 1 plans,
- FCI CCM USD 0.00
FCI CCM is not allowing Free Trial.
The key featuers of FCI CCM are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
FCI CCM pricing model : Onetime(Perpetual License)
FCI CCM is Online Software.
No
FCI CCM offers Phone,Online (Ticket) support.
FCI CCM provides Help Guides,Blogs,Video Guides for the software training.
