Desk365

Desk365

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By Desk365

Monthly,Yearly
Not Available
Platform:
Free Demo Get a Quote
Desk 365 is an innovative help desk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. Desk365 enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published.

Pricing of Desk365

STARTER

USD 0

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets
  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets

GROWTH

USD 14

/User/Month

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets
  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets

Key Features of Desk365

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software, Help Desk Software For Free

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses Desk365

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Desk365
  • Website: Visit Website
  • Headquarter: NA,
  • Social Media:

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Desk365 Video

Desk365 Screenshots

FAQ's

The user group of Desk365 are as follows :

  • Enterprises
  • SMEs
  • SMEs

Desk365 has 2 plans,

  • STARTER USD 0
  • GROWTH USD 14 /User/Month

The key featuers of Desk365 are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Desk365 pricing model : Monthly,Yearly

Desk365 is Online Software.

No

Desk365 offers Online (Ticket) support.

Desk365 provides Help Guides,Blogs for the software training.