Desk 365 is an innovative help desk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. Desk365 enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published.
Pricing of Desk365
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
Awards & Badges Received
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Key Features of Desk365
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Desk365
SMEs
Enterprises
Company Details
| Company Name: | Desk365 |
|---|---|
| Headquarter: | NA, |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Desk365 are as follows :
- Enterprises
- SMEs
- SMEs
Desk365 has 2 plans,
- STARTER USD 0.00
- GROWTH USD 14.00 /User/Month
Desk365 is not allowing Free Trial.
The key featuers of Desk365 are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Desk365 pricing model : Monthly,Yearly
Desk365 is Online Software.
No
Desk365 offers Online (Ticket) support.
Desk365 provides Help Guides,Blogs for the software training.
