CustomerWise is an all-in-one customer support and business process management solution designed specifically for B2B technology companies. It integrates support and service ticket management, customer self-service, license and contract management, and a product knowledge base, giving you a complete view of the customer lifecycle and empowering you to focus on customer service. With powerful process management and automation rules, CustomerWise can help you visualize and implement other processes, such as change management, problem management, development, and QA.
Pricing of CustomerWise
- Ticketing
- Self Service Portal
- SLA Management
- Email Notification & Escalation
- Sub Task Management
- Workflow Process Management
- Time Tracking
- Dashboard & Analytics
- Ticketing
- Self Service Portal
- SLA Management
- Email Notification & Escalation
- Sub Task Management
- Workflow Process Management
- Time Tracking
- Dashboard & Analytics
- Includes features of the professional plan
- plus
- Sales & Marketing modules
- Multi-site and multi-lingual support
- Asset Management
- Professional service billing and invoicing
- Customer asset tracking
- Project Plan
- CTI Integration
- Includes features of the professional plan
- plus
- Sales & Marketing modules
- Multi-site and multi-lingual support
- Asset Management
- Professional service billing and invoicing
- Customer asset tracking
- Project Plan
- CTI Integration
Awards & Badges Received
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Key Features of CustomerWise
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses CustomerWise
SMEs
Enterprises
Company Details
| Company Name: | CustomerWise |
|---|---|
| Headquarter: | |
| Social Media: |
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CustomerWise Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of CustomerWise are as follows :
- Enterprises
- SMEs
- SMEs
CustomerWise has 2 plans,
- Professional USD 20.00 /User/Month
- Enterprise USD 35.00 /User/Month
CustomerWise is not allowing Free Trial.
The key featuers of CustomerWise are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
CustomerWise pricing model : Onetime(Perpetual License)
CustomerWise is Online Software.
No
CustomerWise offers Online (Ticket) support.
CustomerWise provides Help Guides,Blogs,Video Guides for the software training.
