Best Contact Center Operations Software for E-commerce business in India

Freshcaller

Elevate care with fast and easy conversations

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What is Freshcaller? Freshcaller is a cloud-primarily based name middle software and commercial enterprise telephone machine designed to help organizations manipulate inbound and outbound calling operations correctly. This complete VoIP answer...

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Starting From:

₹ 999

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Zendesk AI

From closed tickets to real resolutions with AI agents

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What is Zendesk AI? Zendesk AI is an AI-powered customer service solution built into the Zendesk platform to automate and enhance support operations. It uses machine learning and conversational AI ...

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Starting From:

$ 19

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Nextiva

Build Amazing Customer Experiences

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Nextiva is a cloud-based customer experience and business communications platform that helps organizations manage voice, video, messaging, contact center operations, and customer interactions from a unified interface. Its AI-powered platform...

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Starting From:

$ 23

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KrispCall

AI Powered Modern Phone App for your Contact Center Software

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KrispCall is the AI-powered phone app designed for modern businesses and tailored for high-growth startups and forward-thinking enterprises. KrispCall unlocks a suite of advanced features to streamline your operations and drive...

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Starting From:

$ 15

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Variphy

By Variphy

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Variphy is a call analytics and reporting software that enriches CDR reports and calls by providing dashboards, widgets, and wallboards that can be fully customised. Administrators, agents, and supervisors may...

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Voximplant Kit

By Voximplant Kit

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The Voximplant Kit software is an Omnichannel cloud contact center that automates your customer service without code. The software offers skills-based routing for requests from voice and messaging to manage...

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Dialpad Contact Center

By Dialpad Contact Center

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Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online...

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Starting From:

$ 75

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Genesys PureEngage

By Genesys PureEngage

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Genesys PureEngage is a customer experience management software that offers personalized and self-centric help across all channels, allowing users to create their own brand loyalty. The software offers multi-cloud and...

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Tresta

A business phone system you'll love

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Tresta is a cloud-based business phone and messaging system designed to streamline communication for companies of all sizes. By offering an app-based platform that works seamlessly across mobile devices and...

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Starting From:

$ 5

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Avaya Aura

By Avaya Aura

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Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. It has made it possible via dynamic collaboration, video conferencing, and additional features like...

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ULTATEL

Intelligent communications built for business

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A cloud contact center can provide your business with an efficient way to communicate with your customers. By using a cloud contact center, you can improve customer satisfaction, serve your...

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LiveVox

By LiveVox

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LiveVox is a cutting-edge contact center platform that facilitates more than 14 billion interactions per year. It integrates omnichannel communications, CRM, and WFO capabilities seamlessly to deliver an outstanding experience...

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ice Contact Center

By ice Contact Center

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Contact Center software automates workflows and offers tools for real-time monitoring, surveys, transcripts, outbound dialing, and productivity reports. It supports Mobile Android and iOS. It integrates with Salesforce, SolarWinds, Sugar...

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QEval

By QEval

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Etech's QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It uses artificial intelligence technology and real-time speech analytics to deliver actionable reports &...

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Genesys PureConnect

By Genesys PureConnect

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Genesys PureConnect is a unified contact centre and communications system that helps businesses operate with adequate flexibility, reliability and control. Built on a simple architecture, Genesys PureConnect also lets organisations...

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Zultys MXIE

By Zultys MXIE

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Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their...

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VoiceIQ

By VoiceIQ

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VoiceIQ is a cloud-based communication platform that allows you to manage workflows in real-time. The software offers tools to record calls with smart routing for agents, transcription and voice AI...

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DYL Business Phone Service

By DYL Business Phone Service

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DYL Business Phone Service is a cloud-based business phone system that offers users unlimited storage for recording every inbound and outbound call. The built-in text messaging feature allows you to...

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Starting From:

$ 85

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CxEngage

By CxEngage

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Cx Engage is a powerful virtual call center platform that enables you to reach out to your consumers in ways you've never done before. It offers a video-ready contact center...

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Magnetis

By Magnetis

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Phone calls are a great source of marketing and sales data. You can get volumes of calls, sources of calls, and a calendar of calls. You can also detect missed...

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