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Etech's QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It uses artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply "checking a box."
Pricing of QEval
- Complete workflow process support
- Customizable and unlimited evaluation forms
- Flexible scoring options
- Attach call to evaluation
- Evaluate phone calls
- emails
- chat
- social media responses
- complaint handling
- and many more
- Combination of standard numeric
- blind scoring
- non-numeric or holistic scorecard
- Options of weight base scoring
- Analytics to help you find the root cause in processes
- Complete workflow process support
- Customizable and unlimited evaluation forms
- Flexible scoring options
- Attach
Key Specification
| Other Categories: | Contact Center Operations Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses QEval
SMEs
Enterprises
Company Details
| Company Name: | QEval |
|---|---|
| Headquarter: | NA, |
| Social Media: |
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QEval Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of QEval are as follows :
- Enterprises
- SMEs
- SMEs
QEval has 1 plans,
- QEval USD 0.00
QEval is allowed 0 Days Free Trial.
QEval pricing model : Onetime(Perpetual License)
QEval is Online Software.
No
QEval offers Online (Ticket) support.
QEval provides Help Guides,Blogs,Video Guides for the software training.
