WowDesk is a customer support platform that allows businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email
Pricing of Wowdesk
Free
USD 0
- Basic support center
- Capture cases from email
- Live chat
- Up to 3 agents
- Basic support center
- Capture cases from email
- Live chat
- Up to 3 agents
Starter
USD 6
/User/Month
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledge base
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledge base
Professional
USD 30
/User/Month
- Includes features of Starter plan
- plus
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
- Includes features of Starter plan
- plus
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise
USD 60
/User/Month
- Business process management
- Customized reports
- Integration and connectors
- 24x7 support
- Business process management
- Customized reports
- Integration and connectors
- 24x7 support
Key Features of Wowdesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Wowdesk
Personal
SMEs
Enterprises
Company Details
- Company Name: Wowdesk
- Website: Visit Website
- Headquarter:
Wilmington, Delaware United States
- Social Media:
Description
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FAQ's
Q. Who are the main user group of Wowdesk?
The user group of Wowdesk are as follows :
- Personals
- Enterprises
- SMEs
- SMEs
Q. How much does Wowdesk cost?
Wowdesk has 4 plans,
- Free USD 0
- Starter USD 6 /User/Month
- Professional USD 30 /User/Month
- Enterprise USD 60 /User/Month
Q. What are the main features of Wowdesk?
The key featuers of Wowdesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does Wowdesk support?
Wowdesk pricing model : Onetime(Perpetual License)
Q. Is Wowdesk is online or offline?
Wowdesk is Online Software.
Q. Is customization possible in Wowdesk?
No
Q. What type of support does Wowdesk provide?
Wowdesk offers Phone,Online (Ticket) support.
Q. What type of guides provided by Wowdesk for training?
Wowdesk provides Help Guides,Blogs,Video Guides for the software training.
