Spiraldesk is a web-based helpdesk that allows customer service departments to communicate seamlessly with other business domains, such as profit centers, locations, products, or brands. This holistic and centralized unit connects multiple disparate business units that have the same top management, so that users can monitor customer service verticals in each entity. All CRMs modules from different business units can also be connected. Tickets can be classified by brand, company, product, location, or client, and users can access each one through a web interface using custom ticket filters. Tickets can also be auto-tagged based on subject, content, customers, and more. Additional event-based notifications can be created with placeholders for each brand. Each user-defined brand also receives its own branded support portal.
Pricing of Spiraldesk
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Notifications
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Notifications
- Includes features of Lite plan
- plus
- Social Media Integrations
- Work Flow And Automation
- Multiple Products/Brand
- Ticket Time Tracking
- Email Whitelisting and Blacklisting
- Ip Whitelisting and Blacklisting
- Automatic Tagging
- Brand Specific Agent Signatures
- Includes features of Lite plan
- plus
- Social Media Integrations
- Work Flow And Automation
- Multiple Products/Brand
- Ticket Time Tracking
- Email Whitelisting and Blacklisting
- Ip Whitelisting and Blacklisting
- Automatic Tagging
- Brand Specific Agent Signatu
- Includes features of Curl plan
- plus
- Whitelabelled Portals
- Unlimited Ticket Filters
- SSL Enabled Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
- Includes features of Curl plan
- plus
- Whitelabelled Portals
- Unlimited Ticket Filters
- SSL Enabled Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
- Includes features of Radial plan
- plus
- Free SSL Certificates upto 5 Portals
- Unlimited Temporary Agents
- Email to Notes
- Customer Isolation for Brands
- Unlimited Agent Roles
- Customer Mobile App
- Custom Ticket Feilds
- Unlimited Ticket Subscribers
- Includes features of Radial plan
- plus
- Free SSL Certificates upto 5 Portals
- Unlimited Temporary Agents
- Email to Notes
- Customer Isolation for Brands
- Unlimited Agent Roles
- Customer Mobile App
- Custom Ticket Feilds
- Unlimited Ticket Subscribers
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Key Features of Spiraldesk
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Spiraldesk
SMEs
Enterprises
Company Details
| Company Name: | Spiraldesk |
|---|---|
| Headquarter: | Kochi, Kerala India |
| Social Media: |
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Spiraldesk Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Spiraldesk are as follows :
- Enterprises
- SMEs
- SMEs
Spiraldesk has 4 plans,
- Lite USD 0.00
- Curl USD 12.00 /Month
- Radial USD 20.00 /Month
- Elegant USD 30.00 /Month
Spiraldesk is allowed 0 Days Free Trial.
The key featuers of Spiraldesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Spiraldesk pricing model : Monthly,Yearly
Spiraldesk is Online Software.
No
Spiraldesk offers Online (Ticket) support.
Spiraldesk provides Help Guides,Blogs,Video Guides for the software training.
