Spiraldesk is a web-based helpdesk that allows customer service departments to communicate seamlessly with other business domains, such as profit centers, locations, products, or brands. This holistic and centralized unit connects multiple disparate business units that have the same top management, so that users can monitor customer service verticals in each entity. All CRMs modules from different business units can also be connected.
Tickets can be classified by brand, company, product, location, or client, and users can access each one through a web interface using custom ticket filters. Tickets can also be auto-tagged based on subject, content, customers, and more. Additional event-based notifications can be created with placeholders for each brand. Each user-defined brand also receives its own branded support portal.
Pricing of Spiraldesk
Lite
USD 0
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Notifications
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Notifications
Curl
USD 12
/Month
- Includes features of Lite plan
- plus
- Social Media Integrations
- Work Flow And Automation
- Multiple Products/Brand
- Ticket Time Tracking
- Email Whitelisting and Blacklisting
- Ip Whitelisting and Blacklisting
- Automatic Tagging
- Brand Specific Agent Signatures
- Includes features of Lite plan
- plus
- Social Media Integrations
- Work Flow And Automation
- Multiple Products/Brand
- Ticket Time Tracking
- Email Whitelisting and Blacklisting
- Ip Whitelisting and Blacklisting
- Automatic Tagging
- Brand Specific Agent Signatu
Radial
USD 20
/Month
- Includes features of Curl plan
- plus
- Whitelabelled Portals
- Unlimited Ticket Filters
- SSL Enabled Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
- Includes features of Curl plan
- plus
- Whitelabelled Portals
- Unlimited Ticket Filters
- SSL Enabled Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
Elegant
USD 30
/Month
- Includes features of Radial plan
- plus
- Free SSL Certificates upto 5 Portals
- Unlimited Temporary Agents
- Email to Notes
- Customer Isolation for Brands
- Unlimited Agent Roles
- Customer Mobile App
- Custom Ticket Feilds
- Unlimited Ticket Subscribers
- Includes features of Radial plan
- plus
- Free SSL Certificates upto 5 Portals
- Unlimited Temporary Agents
- Email to Notes
- Customer Isolation for Brands
- Unlimited Agent Roles
- Customer Mobile App
- Custom Ticket Feilds
- Unlimited Ticket Subscribers
Key Features of Spiraldesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Spiraldesk
SMEs
Enterprises
Company Details
- Company Name: Spiraldesk
- Website: Visit Website
- Headquarter:
Kochi, Kerala India
- Social Media:
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FAQ's
Q. Who are the main user group of Spiraldesk?
The user group of Spiraldesk are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Spiraldesk cost?
Spiraldesk has 4 plans,
- Lite USD 0
- Curl USD 12 /Month
- Radial USD 20 /Month
- Elegant USD 30 /Month
Q. What are the main features of Spiraldesk?
The key featuers of Spiraldesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does Spiraldesk support?
Spiraldesk pricing model : Monthly,Yearly
Q. Is Spiraldesk is online or offline?
Spiraldesk is Online Software.
Q. Is customization possible in Spiraldesk?
No
Q. What type of support does Spiraldesk provide?
Spiraldesk offers Online (Ticket) support.
Q. What type of guides provided by Spiraldesk for training?
Spiraldesk provides Help Guides,Blogs,Video Guides for the software training.
